| author | stevenmatthew |
|---|---|
| ms.service | azure-databox |
| ms.topic | include |
| ms.date | 06/06/2022 |
| ms.author | shaas |
Take the following steps if you're returning the device in Norway.
-
Keep the original box used to ship the device for return shipment.
-
Power off the device and remove the cables.
-
Spool and securely place the power cord that was provided with the device in the back of the device. Pack the device for return shipment in the original box.
-
Note the tracking number (shown as reference number on the Prepare to Ship page of the Data Box local web UI). The tracking number is available after Prepare to ship completes successfully. Download the shipping label from this page, and paste it on the packing box.
-
Book a pickup with DHL using one of the following methods:
-
Book a pickup online by going to DHL Express Norway and selecting Schedule a Pickup.
On the DHL website, select No to create a shipping label. Enter the DHL Waybill number generated when completing Prepare to ship process.
:::image type="content" source="media/data-box-shipping-in-norway/dhl-schedule-pickup.png" alt-text="Screenshot of DHL site to schedule a pickup.":::
-
Send an email using the following template: :::image type="content" source="media/data-box-shipping-in-norway/icon-norway-dhl-email-template.png" alt-text="Screenshot of email template":::
-
-
For any urgent pickup requests or assistance with DHL booking, email or call (+47) 21 00 22 00.
-
If you encounter any issues when scheduling a pickup, reach out to Azure Data Box Operations for assistance. Provide the order name and the issue encountered in the subject line.
Once the device is picked up and scanned by the carrier, the order status in the Azure portal is updated to Picked Up and a tracking ID is displayed.