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data-box-gateway-create-support-package.md

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author stevenmatthew
ms.service azure-databox
ms.topic include
ms.date 10/15/2020
ms.author shaas

If you experience any device issues, you can create a support package from the system logs. Microsoft Support uses this package to troubleshoot the issues. Follow these steps to create a support package:

  1. Connect to the PowerShell interface of your device.

  2. Use the Get-HcsNodeSupportPackage command to create a support package. The usage of the cmdlet is as follows:

    Get-HcsNodeSupportPackage [-Path] <string> [-Zip] [-ZipFileName <string>] [-Include {None | RegistryKeys | EtwLogs
        | PeriodicEtwLogs | LogFiles | DumpLog | Platform | FullDumps | MiniDumps | ClusterManagementLog | ClusterLog |
        UpdateLogs | CbsLogs | StorageCmdlets | ClusterCmdlets | ConfigurationCmdlets | KernelDump | RollbackLogs |
        Symbols | NetworkCmdlets | NetworkCmds | Fltmc | ClusterStorageLogs | UTElement | UTFlag | SmbWmiProvider |
        TimeCmds | LocalUILogs | ClusterHealthLogs | BcdeditCommand | BitLockerCommand | DirStats | ComputeRolesLogs |
        ComputeCmdlets | DeviceGuard | Manifests | MeasuredBootLogs | Stats | PeriodicStatLogs | MigrationLogs |
        RollbackSupportPackage | ArchivedLogs | Default}] [-MinimumTimestamp <datetime>] [-MaximumTimestamp <datetime>]
        [-IncludeArchived] [-IncludePeriodicStats] [-Credential <pscredential>]  [<CommonParameters>]

    The cmdlet collects logs from your device and copies those logs to a specified network or local share.

    The parameters used are as follows:

    • -Path - Specify the network or the local path to copy support package to. (required)
    • -Credential - Specify the credentials to access the protected path.
    • -Zip - Specify to generate a zip file.
    • -Include - Specify to include the components to be included in the support package. If not specified, Default is assumed.
    • -IncludeArchived - Specify to include archived logs in the support package.
    • -IncludePeriodicStats - Specify to include periodic stat logs in the support package.