| title | Troubleshoot monitoring issues for Azure Backup |
|---|---|
| description | Learn how to troubleshoot monitoring issues for Azure Backup. |
| ms.topic | troubleshooting |
| ms.date | 12/09/2025 |
| ms.service | azure-backup |
| ms.custom | engagement-fy24 |
| author | AbhishekMallick-MS |
| ms.author | v-mallicka |
This article provides troubleshooting steps that help you resolve error massages caused during monitor protection operations for Azure Backup.
Issue: Jobs and/or alerts from the Azure Backup agent don't appear in the Azure portal.
Cause: The process, OBRecoveryServicesManagementAgent, sends the job and alert data to the Azure Backup service. Occasionally this process can become stuck or shutdown.
Recommended action: Open Task Manager, and check if the OBRecoveryServicesManagementAgent process is running. If the process isn't running, open Control Panel, and browse the list of services. Start or restart Microsoft Azure Recovery Services Management Agent.
For further information, browse the logs at:
<AzureBackup_agent_install_folder>\Microsoft Azure Recovery Services Agent\Temp\GatewayProvider*
For example:
C:\Program Files\Microsoft Azure Recovery Services Agent\Temp\GatewayProvider0.errlog