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storage-import-export-ship-drives.md

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title include file
description include file
author stevenmatthew
services storage
ms.service azure-storage
ms.topic include
ms.date 03/21/2024
ms.author shaas
ms.custom include file

FedEx, UPS, or DHL can be used to ship the package to Azure datacenter. If you want to use a carrier other than FedEx/DHL, contact Azure Data Box Operations team at [email protected]

  • Provide a valid FedEx, UPS, or DHL carrier account number for use by Microsoft to return the drives.
    • A FedEx, UPS, or DHL account number is required for shipping drives back from the US and Europe locations.
      • A DHL account number is preferred for shipping drives back from Asia and Australia locations.
      • If you don't have an account number, create a FedEx or DHL carrier account.
  • When shipping your packages, you must follow the Microsoft Azure Service Terms.
  • Properly package your disks to avoid potential damage and delays in processing. Follow these recommended best practices:
    • Wrap the disk drives securely with protective bubble wrap. Bubble wrap acts as a shock absorber and protects the drive from impact during transit. Before shipping, ensure that the entire drive is thoroughly covered and cushioned.
    • Place the wrapped drives within a foam shipper. The foam shipper provides extra protection and keeps the drive securely in place during transit.