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support/windows-server/windows-security/kerberos-event-4-access-denied.md

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title: Kerberos SPN is on wrong account
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description: Fixes an issue where users fail to access a resource and a System event log shows Kerberos event 4.
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ms.date: 12/26/2023
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ms.date: 01/03/2025
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manager: dcscontentpm
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audience: itpro
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ms.topic: troubleshooting
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ms.reviewer: kaushika
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ms.reviewer: kaushika, kupatel
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ms.custom: sap:Windows Security Technologies\Kerberos authentication, csstroubleshoot
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# Kerberos Service Principal Name on Wrong Account
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This article provides help to solve an issue where users fail to access a resource and a System event log shows Kerberos event 4.
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_Applies to:_   *Windows 10, Windows 11, Windows Server 2016, Windows Server 2019, Windows Server 2022, Windows Server 2025*
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_Original KB number:_   2706695
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## Symptoms
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1. At an elevated command prompt and using Enterprise Administrator credentials, run the command `setspn -Q <SPN>`. This will return a computer name. SetSPN.exe is installed with the Active Directory Directory Services role or with RSAT.
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2. Remove the incorrectly registered SPN by going to the command prompt and running the command `setspn -D <SPN> <computername>`.
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1. Add the SPN to the correct account at the command prompt by running the command `setspn -S <SPN> <computername of computer which had the System event 4>`.
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3. Add the SPN to the correct account at the command prompt by running the command `setspn -S <SPN> <computername of computer which had the System event 4>`.
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## More information
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