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**Applies to:** :heavy_check_mark: Windows VMs
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[!INCLUDE [Feedback](../../../includes/feedback.md)]
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The Remote Desktop Protocol (RDP) connection to your Windows-based Azure virtual machine (VM) can fail for various reasons, leaving you unable to access your VM. The issue can be with the Remote Desktop service on the VM, the network connection, or the Remote Desktop client on your host computer. This article guides you through some of the most common methods to resolve RDP connection issues.
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If you need more help at any point in this article, you can contact the Azure experts on [the MSDN Azure and Stack Overflow forums](https://azure.microsoft.com/support/forums/). Alternatively, you can file an Azure support incident. Go to the [Azure support site](https://azure.microsoft.com/support/options/) and select **Get Support**
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<a id="quickfixrdp"></a>
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## Quick troubleshooting steps
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> [!IMPORTANT]
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> **Faster answers. Smarter solutions.** Take advantage of resource-specific **diagnostics**, with interactive step-by-step workflows, and detailed troubleshooting guides tailored to your Azure Windows VM connectivity issue. Go to the [Azure portal](https://portal.azure.com), click the **Help(?)** icon, and provide your problem and resource details to quickly get back on track.
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## Troubleshooting steps
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After each troubleshooting step, try reconnecting to the VM:
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