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support/azure/virtual-desktop/troubleshoot-service-connection.md

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This error occurs when the user is subject to a Conditional Access policy that's blocking access to a specific Microsoft Entra ID resource. This usually happens for one of two reasons:
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- The user is trying to sign in with the Windows App but doesn't have access to both the Azure Virtual Desktop and Windows 365 apps.
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- The user is trying to sign in with either the Windows App on Windows or in a web browser but doesn't have access to both the Azure Virtual Desktop and Windows 365 apps.
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> [!NOTE]
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> The Windows App will try to authenticate the user to both these apps even if the user isn't using a Windows 365 Cloud PC.
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- The user is signing into a resource with Microsoft Entra-based single sign-on configured but doesn't have access to Windows 365 Cloud Apps.
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- The user is signing into a resource with Microsoft Entra-based single sign-on configured but doesn't have access to Windows 365 Cloud Apps.
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To resolve this, first validate the user's [sign-in identity](/entra/identity/monitoring-health/concept-sign-ins) and then see [Enforce Microsoft Entra multifactor authentication for Azure Virtual Desktop using Conditional Access](/azure/virtual-desktop/set-up-mfa).
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