Merge pull request #7779 from MicrosoftDocs/update-error-when-signing-dynamics-365.md

AB#2868: Reorganize/move/improve articles - error-when-signing-dynamics-365

Author: lucciz01

.openpublishing.redirection.json

@@ -12595,6 +12595,16 @@
       "redirect_url": "/previous-versions/troubleshoot/windows-server/delete-enterprise-windows-certificate-authority",
       "redirect_document_id": false
     },
+    {
+      "source_path": "support/dynamics-365/sales/error-when-signing-dynamics-365.md",
+      "redirect_url": "/troubleshoot/power-platform/dataverse/email-exchange-synchronization/error-when-signing-dynamics-365",
+      "redirect_document_id": true
+    },
+    {
+      "source_path": "support/dynamics-365/sales/you-are-not-part-this-organization.md",
+      "redirect_url": "/troubleshoot/power-platform/dataverse/email-exchange-synchronization/error-when-signing-dynamics-365",
+      "redirect_document_id": false
+    },
     {
       "source_path": "support/power-platform/power-automate/desktop-flows/no-ethernet-after-pad-install.md",
       "redirect_url": "/previous-versions/troubleshoot/content-retirement",

support/dynamics-365/sales/error-when-signing-dynamics-365.md

@@ -4,8 +4,6 @@
   items:
     - name: Error when accessing an app module
       href: error-when-accessing-app-module.md
-    - name: Errors when signing into Dynamics 365 online
-      href: error-when-signing-dynamics-365.md
 - name: Applications and Add-ons
   items:
     - name: The record could not be deleted because of an association
@@ -212,8 +210,6 @@
       href: unknownincomingemailintegrationerror.md
     - name: We're unable to connect to your server
       href: we-are-unable-to-connect-to-your-dynamics-365-app-for-outlook-error.md
-    - name: You are not part of this organization
-      href: you-are-not-part-this-organization.md
     - name: You don't have permission to access this app
       href: you-do-not-have-permission-to-access-this-app-error-when-accessing-dynamics-365-app-for-outlook.md
     - name: You don't have required role or privilege

support/dynamics-365/sales/toc.yml

@@ -0,0 +1,48 @@
+---
+title: Can't sign in to Dynamics 365 or use Dynamics 365 App for Outlook
+description: Solves an error that occurs when you try to sign in to Microsoft Dynamics 365 or use Dynamics 365 App for Outlook.
+ms.reviewer: 
+ms.date: 12/11/2024
+ms.custom: sap:Email and Exchange Synchronization
+---
+# An error occurs when you sign in to Dynamics 365 customer engagement apps or use Dynamics 365 App for Outlook
+
+This article provides a solution to an error that might occur when you try to sign in to Microsoft Dynamics 365 customer engagement apps or use Dynamics 365 App for Outlook.
+
+_Applies to:_   Microsoft Dynamics 365  
+_Original KB number:_   3210340, 4555668
+
+## Symptoms
+
+When you try to sign in to Dynamics 365 customer engagement apps or use Dynamics 365 App for Outlook, you receive one of the following errors:
+
+- > You are not part of this organization. Please contact your administrator.
+
+- > You are not a member of this organization  
+  > You (\<username>) do not belong to the organization \<organization name>. Verify the organization name and try to sign in again.
+
+- > Your account has been disabled  
+  > Your account (\<username>) is disabled, and you no longer have the privilege to access this organization. Contact your Microsoft Dynamics CRM Online administrator for assistance.
+
+- > no instances found for this user ID  
+  > You have signed in with a user ID that cannot log into Dynamics 365. Contact your administrator to make sure that you have a valid Dynamics 365 user account.
+
+- > Invalid User Authorization  
+  > The user authentication passed to the platform is not valid.
+
+## Cause
+
+The error can occur if you aren't a member of the security group that's associated with the Dynamics 365 environment.
+
+## Resolution
+
+To solve this issue, contact your Dynamics 365 administrator to add you to the security group that's associated with the Dynamics 365 environment you're trying to access.
+
+If you're a Dynamics 365 administrator, navigate to the [Power Platform admin center](https://admin.powerplatform.microsoft.com/). Select the environment that the user can't access and then select **Edit**. If the **Security group** field is populated, ensure the user is a member of that group. If the security group is managed in Microsoft 365, you can add the user to the group from the [Users area](https://portal.office.com/adminportal/home#/users) or the [Groups area](https://portal.office.com/adminportal/home#/groups) in the Microsoft 365 portal. For more information about how to add a security role in Power Platform admin center, see [Assign a security role to a user](/power-platform/admin/assign-security-roles).
+
+If you still can't access Dynamics 365 customer engagement apps, try [Microsoft Support and Recovery Assistant](/outlook/troubleshoot/performance/how-to-scan-outlook-by-using-microsoft-support-and-recovery-assistant) to troubleshoot sign-in issues.
+
+## More information
+
+- For more information about the ways to sign in and access your Dynamics 365 and Office apps, see [Sign in to Dynamics 365 and Office apps](/power-platform/admin/sign-in-office-365-apps).
+- For more information on controlling user access with security groups, see [Control user access to environments: security groups and licenses](/power-platform/admin/control-user-access).

support/dynamics-365/sales/you-are-not-part-this-organization.md

@@ -30,6 +30,10 @@
       href: email-exchange-synchronization/appointments-do-not-synchronize-to-exchange-or-outlook.md
     - name: Appointments, contacts, and tasks for the mailbox couldn't be synchronized error
       href: email-exchange-synchronization/appointments-do-not-sync-to-exchange-for-some-users.md
+    - name: Appointments, contacts, and tasks can't be synchronized
+      href: email-exchange-synchronization/error-when-you-test-enable-a-mailbox.md
+    - name: Errors when signing in to Dynamics 365 online or using Dynamics 365 App for Outlook
+      href: email-exchange-synchronization/error-when-signing-dynamics-365.md
     - name: Emails aren't automatically tracked or synchronized
       href: email-exchange-synchronization/emails-not-automatically-tracked-or-synchronized.md
     - name: Email can't be received because the license is invalid for the mailbox