Merge remote-tracking branch 'upstream/main' into AB#8427--Updated-MMC-cache-path-from-Windows-XP-to-current

Author: v-tappelgate

support/dynamics-365/supply-chain/procurement/media/unable-to-submit-pvrr/delete-vendor.png

@@ -0,0 +1,60 @@
+---
+title: Troubleshoot Failures When Submitting a Prospective Vendor Registration Request
+description: Learn how to fix errors when you submit a Prospective Vendor Registration Request (PVRR). Identify causes such as duplicate vendors or missing contact info.
+ms.reviewer: sugaur
+ms.date: 11/10/2025
+ms.custom: sap:Purchase order procurement and sourcing\Issues with purchase orders
+---
+
+# Troubleshoot failures when submitting a Prospective Vendor Registration Request
+
+This article provides troubleshooting guidance for failures that occur when you submit a Prospective Vendor Registration Request (PVRR).
+
+## Symptoms
+
+You experience one or more of the following symptoms:
+
+- You can't submit a PVRR in Microsoft Dynamics 365 Finance and Operations.
+- The _Vendor Registration Wizard_ doesn't finish or progress.
+
+## Cause 1: The vendor already exists
+
+A PVRR submission might fail if the vendor already exists in the system. In this situation, the submission creates duplicate records.
+
+### Solution
+
+To avoid duplicate records:
+
+1. Go to **Vendor collaboration > All contacts**.
+
+1. Find the correct vendor contact.
+
+1. To link the existing vendor without creating a new PVRR, select **Provision vendor user**.
+
+   :::image type="content" source="./media/unable-to-submit-pvrr/provision-vendor-user.png" alt-text="The vendor contact page that has the provision vendor user button highlighted.":::
+
+## Cause 2: Missing vendor contact information
+
+A PVRR submission might fail if the vendor contact information is missing in the **Vendor collaboration** > **All contacts** screen.
+
+### Solution
+
+To add the required vendor contact info:
+
+1. Go to **System administration** > **Users**, and delete the existing user record that's associated with the vendor.
+
+   :::image type="content" source="./media/unable-to-submit-pvrr/delete-vendor.png" alt-text="The users page that has the delete button highlighted.":::
+
+1. Reinvite the vendor by selecting **Procurement and Sourcing** > **Vendor collaboration requests** > **Prospective vendor request registration**.
+
+   :::image type="content" source="./media/unable-to-submit-pvrr/invite-user.png" alt-text="The Prospective vendor request registration page that has the Invite user button highlighted.":::
+
+This process creates both the user and vendor contacts.
+
+## Cause 3: Incorrect user provisioning steps
+
+A PVRR submission might fail if the user provisioning steps aren't followed correctly.
+
+### Solution
+
+Follow your configured vendor request approval process (automatic or manual). For more information, see: [Onboard vendors](/dynamics365/supply-chain/procurement/vendor-onboarding)

support/dynamics-365/supply-chain/procurement/media/unable-to-submit-pvrr/invite-user.png

@@ -151,6 +151,8 @@ items:
         href: procurement/default-tax-group-and-discount.md
       - name: Error "Object reference not set" occurs during purchase order confirmation
         href: procurement/object-reference-not-set.md
+      - name: Failures when submitting a Prospective Vendor Registration Request
+        href: procurement/unable-to-submit-pvrr.md
       - name: Imported purchase orders show incorrect line numbers
         href: procurement/line-number-increments.md
       - name: Order taker not auto-filled when creating purchase or sales orders