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Copy file name to clipboardExpand all lines: support/windows-server/active-directory/domain-join-error-0x40-the-specified-network-name-is-no-longer-available.md
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#### Example
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The following is an example of a network trace and its analysis:
From the trace, we can find the Domain Controller (DC) doesn't respond to the Ticket Granting Service (TGS) request from the client for the Service Principal Name (SPN) CIFS/DC1.ADATUM.COM. It sends back a Transmission Control Protocol (TCP) acknowledgment, which suggests the DC received the TGS request. However, it doesn't reply with a valid TGS Response. Finally, the client terminates the TCP connection.
Copy file name to clipboardExpand all lines: support/windows-server/active-directory/domain-join-error-0x534-no-mapping-between-account-names-and-security-ids-was-done.md
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You review the *netsetup.log* log and found error messages that resemble the following:
Copy file name to clipboardExpand all lines: support/windows-server/active-directory/domain-join-error-0x6d9-there-are-no-more-endpoints-available-from-the-endpoint-mapper.md
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You review the *netsetup.log* log and found error messages that resemble the following:
Error 0x6D9 is logged when network connectivity is blocked between the joining client and the helper DC. The network connectivity services the domain join operation over port 135 or a port in the ephemeral range between 1025 to 5000 or 49152 to 65535. For more information, see [Service overview and network port requirements for Windows](../networking/service-overview-and-network-port-requirements.md).
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Error 0x6D9 is logged when network connectivity is blocked between the joining client and the Domain Controller (DC). The network connectivity services the domain join operation over port 135 or a port in the ephemeral range between 1025 to 5000 or 49152 to 65535. For more information, see [Service overview and network port requirements for Windows](../networking/service-overview-and-network-port-requirements.md).
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The network connectivity issue can be caused by several factors, including Symantec Endpoint Protection (if it is installed on the helper DC), port exhaustion, and other potential issues.
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The network connectivity issue can be caused by several factors, including advanced security solutions with host firewalls installed on the DC, port exhaustion, and other potential issues.
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## Resolution
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1. On the joining client, open the *%systemroot%\\debug\\NETSETUP.LOG* file and determine the name of the helper DC selected by the joining client to perform the join operation. For example: the following NETSETUP.LOG sample shows that the joining client "APP_SRV" is using helper DC "DC1.CONTOSO.COM ":
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1. On the joining client, open the *%systemroot%\\debug\\NETSETUP.LOG* file and determine the name of the DC selected by the joining client to perform the join operation. For example: the following NETSETUP.LOG sample shows that the joining client "APP_SRV" is using DC "DC1.CONTOSO.COM ":
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```output
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mm/dd hh:mm:ss NetpManageMachineAccountWithSid: NetUserAdd on '\\DC1.CONTOSO.COM' for 'APP_SRV$' failed: 0x8b0
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mm/dd hh:mm:ss NetpManageMachineAccountWithSid: status of attempting to set password on '\\DC1.CONTOSO.COM' for '<APP_SRV>$': 0x0
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mm/dd hh:mm:ss NetpJoinDomain: status of creating account: 0x0
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mm/dd hh:mm:ss NetpGetComputerObjectDn: Unable to bind to DS on '\\DC1.CONTOSO.COM': 0x6d9
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NetpManageMachineAccountWithSid: NetUserAdd on '\\DC1.CONTOSO.COM' for 'APP_SRV$' failed: 0x8b0
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NetpManageMachineAccountWithSid: status of attempting to set password on '\\DC1.CONTOSO.COM' for '<APP_SRV>$': 0x0
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NetpJoinDomain: status of creating account: 0x0
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NetpGetComputerObjectDn: Unable to bind to DS on '\\DC1.CONTOSO.COM': 0x6d9
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```
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2. Verify that the joining client has network connectivity to the DC over the required ports and protocols used by the applicable operating system (OS) versions. Domain join clients connect a helper DC over Transmission Control Protocol (TCP) port 135 by the dynamically assigned port in the range between 49152 and 65535.
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2. Verify that the joining client has network connectivity to the DC over the required ports and protocols used by the applicable operating system (OS) versions. Domain join clients connect a DC over Transmission Control Protocol (TCP) port 135 by the dynamically assigned port in the range between 49152 and 65535.
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3. Ensure that the OS, software and hardware routers, firewalls, and switches allow connectivity over the required ports and protocols.
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4. Ensure that there are enough available ports for the operation. You can use tools like netstat to check for port availability and usage.
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5. If Symantec Endpoint Protection is installed on the helper DC, review its settings to ensure it isn't blocking the required ports.
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5. If advanced security solutions with host firewalls is installed on the DC, review its settings to ensure it isn't blocking the required ports.
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6. Consider other potential causes and troubleshoot accordingly. For example, check firewall rules, ensure proper DNS resolution, and verify the health of the DC.
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