Updated the content

Author: rajaramthoutreddy1

support/sales-copilot/crm-permissions-and-configurations/profile-name-already-in-use.md

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+---
+title: The profile name is already in use. Pick a different name or rename the existing profile in Salesforce error when enabling Salesforce server-to-server flow
+description: Resolves an error that occurs when the server is unable to create a new profile due to a duplicate profile name while enabling Salesforce Server-to-Server flow.
+ms.date: 05/14/2025
+author: sbmjais
+ms.author: shjais
+ms.custom: sap:CRM Permissions and Configurations\CRM Settings
+---
+# "The profile name is already in use. Pick a different name or rename the existing profile in Salesforce" error when enabling Salesforce server-to-server flow
+
+This article helps you troubleshoot the error "The profile name is already in use. Pick a different name or rename the existing profile in Salesforce." when you enable Salesforce server-to-server flow.
+
+## Who is affected?
+
+| Requirement type |Description  |
+|---------|---------|
+|**Client app**     |  Teams        |
+|**Platform**     | Web and desktop clients         |
+|**OS**     | Windows and Mac         |
+|**Deployment**     | User managed and admin managed       |
+|**CRM**     | Salesforce        |
+|**Users**     | All users   |
+
+## Symptoms
+
+When you try to enable Salesforce with server-to-server flow, the following error message is displayed:
+
+> The profile name is already in use.
+
+## Cause
+
+When a setup request is received, the server attempts to create a profile named **Copilot For Sales Integration Profile** for the Salesforce Server-to-Server flow. The error occurs when a profile with the same name already exists in the organization, preventing the creation process.
+
+## Resolution
+
+To resolve this issue, check if a profile with the same name already exists in the Salesforce organization. If it was created before enabling the Server-to-Server flow, rename the existing profile and try again. If the profile was not created previously, contact Microsoft Support.
+
+## More information
+
+If your issue is still unresolved, go to the [Copilot for Sales - Microsoft Community Hub](https://techcommunity.microsoft.com/t5/viva-sales/bd-p/VivaSales) to engage with our experts.
+
+[!INCLUDE [Third-party disclaimer](../../includes/third-party-disclaimer.md)]

support/sales-copilot/toc.yml

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       href: teams-collaboration-spaces/create-team-error.md       
     - name: Opportunity summary not displayed in deal rooms
       href: teams-collaboration-spaces/opportunity-summary-not-displayed.md
+    - name: The profile name is already in use. Pick a different name or rename the existing profile in Salesforce error when enabling Salesforce server-to-server flow
+      href: crm-permissions-and-configurations/profile-name-already-in-use.md
+