add article

Author: Deland-Han

support/windows-365/connection-fails-with-cloud-pc-does-not-support-entra-id-single-sign-on-sso.md

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+---
+title: Connection fails with "Cloud PC does not support Entra ID single sign-on (SSO)."
+description: Introduces how to resolve the connection failure with "Cloud PC does not support Entra ID single sign-on (SSO)."
+audience: itpro
+manager: dcscontentpm
+ms.date: 04/02/2025
+ms.reviewer: wincicuex, erikje
+ms.topic: troubleshooting
+---
+# Connection fails with "Cloud PC does not support Entra ID single sign-on (SSO)."
+
+A user authenticates on the sign in page. When the user tries to connect to the Cloud PC, the user might encounter the following message:
+
+> Something went wrong.  
+> Your Cloud PC does not support Entra ID single sign-on.
+
+## Cause
+
+This error commonly occurs when SSO is not enabled.
+
+## Resolution
+
+Windows 365 Link requires that [Single Sign-on is Enabled on the Cloud PC](/windows-365/link/requirements) it is connecting to.
+
+To confirm the status of SSO on a Cloud PC, follow these steps:
+
+1. Sign in to the [Microsoft Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431).
+2. Navigate to **Devices** > **Device onboarding** > **Windows 365** > **All Cloud PCs**.
+3. Select **Columns** and select **Using single sign-on**.
+4. Search the list for the Cloud PC in question by device name or the user's UPN.
+5. If **Using single sign-on** shows **No**, then Windows 365 Link cannot connect to it.
+
+## Reference
+
+For details on how to enable SSO on Cloud PCs, see [Configure single sign-on for Windows 365 | Microsoft Learn](/windows-365/enterprise/configure-single-sign-on)

support/windows-365/toc.yml

@@ -5,6 +5,8 @@ items:
   href: ./health-checks.md
 - name: Connection errors
   href: ./connection-errors.md
+- name: Connection fails with "Cloud PC does not support Entra ID single sign-on (SSO)."
+  href: connection-fails-with-cloud-pc-does-not-support-entra-id-single-sign-on-sso.md
 - name: Known issues with Windows 365 Business
   href: ./known-issues.md
 - name: Known issues with Windows 365 Enterprise and Frontline