Edit review

Author: v-phoebh

support/power-platform/dataverse/email-exchange-synchronization/general-mailbox-access-error-occurred.md

@@ -1,11 +1,11 @@
 ---
 title: A general mailbox access error occurred while receiving email
-description: Provides a solution to the Socket returned exception TimedOut (0x80004005) error that occurs when you test and enable a mailbox in Microsoft Dynamics 365.
+description: Resolves the Socket returned exception TimedOut (0x80004005) error that occurs when you test and enable a mailbox in Microsoft Dynamics 365.
 ms.reviewer: 
-ms.date: 12/12/2024
+ms.date: 12/25/2024
 ms.custom: sap:Email and Exchange Synchronization
 ---
-# "A general mailbox access error occurred while receiving email" error when testing and enabling a mailbox in Microsoft Dynamics 365
+# "A general mailbox access error occurred while receiving email" error when testing and enabling a mailbox
 
 This article provides a solution to an error that occurs when you test and enable a mailbox in Microsoft Dynamics 365.
 
@@ -19,33 +19,33 @@ When you try to [test and enable a mailbox](/power-platform/admin/connect-exchan
 > A general mailbox access error occurred while receiving email. Mailbox \<Mailbox Name> didn't synchronize. The owner of the associated email server profile \<Profile Name> has been notified.  
 > **Email Server Error Code:**  Socket returned exception TimedOut.
 
-If you select the **Details** section, you might also see more details that resembles the following one:
+If you select the **Details** section, you might also see more details that resemble the following text:
 
-> "Error : System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond \<IP Address>\<Port>  
+> Error: System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond \<IP Address>\<Port>  
    at System.Net.Sockets.TcpClient.Connect(String hostname, Int32 port)  
-   at Microsoft.Crm.Asynchronous.EmailConnector.Pop3Client.Connect()"
+   at Microsoft.Crm.Asynchronous.EmailConnector.Pop3Client.Connect()
 
 ## Cause
 
 This error can occur if the port values within the **Advanced** section of the email server profile aren't correct.
 
 ## Resolution
 
-1. Sign in to the Dynamics 365 web application as a user with the System Administrator role.
+1. Sign in to the Dynamics 365 web application as a user with the "System Administrator" role.
 1. Navigate to **Settings** > **Email Configuration**, and then select **Email Server Profiles**.
-1. Open the email server profile used by the mailbox that receives the error.
+1. Open the email server profile used by the mailbox that received the error.
 
     > [!NOTE]
-    > You can also select the name of the email server profile within the error message. It appears as a hyperlink which opens the correct email server profile record.
+    > You can also select the name of the email server profile within the error message. It appears as a hyperlink that will open the correct email server profile record.
 
 1. Select **Advanced**.
-1. Verify that both **Incoming Port** and **Outgoing Port** values are correct according to your email provider's documentation and then select **Save**.
+1. Verify that both the **Incoming Port** and **Outgoing Port** values are correct according to your email provider's documentation, and then select **Save**.
 
     > [!NOTE]
-    > For example, for [Gmail](https://support.google.com/mail/answer/7104828), the incoming POP3 port is 995 and outgoing SMTP port is 587.
+    > For example, for [Gmail](https://support.google.com/mail/answer/7104828), the incoming POP3 port is 995, and the outgoing SMTP port is 587.
 
-1. Select **Mailboxes** and then select the mailbox that receives the error.
+1. Select **Mailboxes**, and then select the mailbox that received the error.
 1. Select the **Test & Enable Mailboxes** button.
-1. Once testing is complete, check if results appear as **Success**. Otherwise, review any alerts in the [Alerts](/power-platform/admin/monitor-email-processing-errors#view-alerts) section of your mailbox record.
+1. After the test is complete, verify that the results appear as **Success**. Otherwise, [review the Alerts section](/power-platform/admin/monitor-email-processing-errors#view-alerts) of your mailbox record for any alerts.
 
 [!INCLUDE [Third-party disclaimer](../../../includes/third-party-disclaimer.md)]