|
1 | | ---- |
2 | | -title: Dynamics 365 App for Outlook Authentication Pop-Up Is Blank |
3 | | -description: Solves the issue that the authentication pop-up is blank and you can't sign in to Dynamics 365 App for Outlook. |
4 | | -ms.reviewer: mkelan |
5 | | -ms.author: smurkute |
6 | | -author: shwetamurkute |
7 | | -ms.date: 02/20/2025 |
8 | | -ms.custom: sap:Dynamics 365 App for Outlook Add-In |
9 | | ---- |
10 | | -# App for Outlook authentication pop-up is blank and unable to sign in |
11 | | - |
12 | | -The article solves an issue where you can't sign in to Microsoft Dynamics 365 App for Outlook successfully due to a blank authentication pop-up. |
13 | | - |
14 | | -## Symptoms |
15 | | - |
16 | | -When you open [Dynamics 365 App for Outlook](/dynamics365/outlook-app/overview), it prompts you to allow an authentication pop-up. After you allow it, the pop-up opens. However, it's blank and prevents you from selecting an account to authenticate and sign in. |
17 | | - |
18 | | -## Cause |
19 | | - |
20 | | -This behavior is due to a recent regression that has been mitigated. However, users who have previously signed in might still experience this issue until they clear their session and sign in again. |
21 | | - |
22 | | -## Resolution |
23 | | - |
24 | | -> [!NOTE] |
25 | | -> |
26 | | -> - If you're using Outlook on the web (OWA) or the classic Outlook desktop app on Windows, follow steps 1 to 3 to solve the issue. |
27 | | -> - If you're using [the new Outlook for Windows](https://support.microsoft.com/office/switch-to-new-outlook-for-windows-f5fb9e26-af7c-4976-9274-61c6428344e7) or Outlook on Mac, follow [these steps](#open-the-developer-tools-in-the-new-outlook-for-windows-and-outlook-on-mac) to open the Developer Tools, and then follow steps 1 to 3 to resolve the issue. |
28 | | -
|
29 | | -### Step 1: Clear local storage and session storage from the add-in |
30 | | - |
31 | | -1. Open the classic Outlook desktop app or OWA. |
32 | | -2. Open **Dynamics 365 App for Outlook**. |
33 | | -3. Right-click anywhere inside the add-in and select **Inspect**. The **Developer Tools** window will open. |
34 | | -4. Select the **Application** tab. |
35 | | -5. Under **Storage**, select **Local Storage** and delete all stored data. |
36 | | -6. Select **Session Storage** and delete all stored data. |
37 | | -7. Close the **Developer Tools** window. |
38 | | - |
39 | | -### Step 2: Clear local storage and session storage from the authentication window |
40 | | - |
41 | | -1. Reopen **Dynamics 365 App for Outlook**. |
42 | | -2. If the authentication window appears, right-click inside it and select **Inspect**. The **Developer Tools** window will open. |
43 | | -3. Select the **Application** tab. |
44 | | -4. Under **Storage**, select **Local Storage** and delete all stored data. |
45 | | -5. Select **Session Storage** and delete all stored data. |
46 | | -6. Close the authentication window. |
47 | | -
|
48 | | -### Step 3: Reopen the add-in and complete authorization |
49 | | -
|
50 | | -1. Close and reopen Outlook. |
51 | | -2. Open **Dynamics 365 App for Outlook**. |
52 | | -3. If prompted, sign in with your credentials. |
53 | | -4. Complete the authentication process. |
54 | | - |
55 | | -### Open the Developer Tools in the new Outlook for Windows and Outlook on Mac |
56 | | - |
57 | | -- For the new Outlook for Windows: |
58 | | - |
59 | | - 1. Ensure Outlook is fully closed in Task Manager. |
60 | | - 2. Select <kbd>WIN</kbd>+<kbd>R</kbd>, and then run the `olk.exe –devtools` command to open Outlook with the Developer Tools. |
61 | | - |
62 | | -- For Outlook on Mac: |
63 | | - |
64 | | - To open the Developer Tools, see [Debug Office Add-ins on a Mac](/office/dev/add-ins/testing/debug-office-add-ins-on-ipad-and-mac#debugging-with-safari-web-inspector-on-a-mac). |
| 1 | +--- |
| 2 | +title: Dynamics 365 App for Outlook Authentication Pop-Up Is Blank |
| 3 | + |
| 4 | +description: Solves the issue that the authentication pop-up is blank and you can't sign in to Dynamics 365 App for Outlook. |
| 5 | +ms.reviewer: mkelan |
| 6 | +ms.author: smurkute |
| 7 | +author: shwetamurkute |
| 8 | +ms.date: 02/20/2025 |
| 9 | +ms.custom: sap:Dynamics 365 App for Outlook Add-In |
| 10 | +--- |
| 11 | +# App for Outlook authentication pop-up is blank and unable to sign in |
| 12 | + |
| 13 | +The article solves an issue where you can't sign in to Microsoft Dynamics 365 App for Outlook successfully due to a blank authentication pop-up. |
| 14 | + |
| 15 | +## Symptoms |
| 16 | + |
| 17 | +When you open [Dynamics 365 App for Outlook](/dynamics365/outlook-app/overview), it prompts you to allow an authentication pop-up. After you allow it, the pop-up opens. However, it's blank and prevents you from selecting an account to authenticate and sign in. |
| 18 | + |
| 19 | +## Cause |
| 20 | + |
| 21 | +This behavior is due to a recent regression that has been mitigated. However, users who have previously signed in might still experience this issue until they clear their session and sign in again. |
| 22 | + |
| 23 | +## Resolution |
| 24 | + |
| 25 | +> [!NOTE] |
| 26 | +> |
| 27 | +> - If you're using Outlook on the web (OWA) or the classic Outlook desktop app on Windows, follow steps 1 to 3 to solve the issue. |
| 28 | +
|
| 29 | +> - If you're using [the new Outlook for Windows](https://support.microsoft.com/office/switch-to-new-outlook-for-windows-f5fb9e26-af7c-4976-9274-61c6428344e7) or Outlook on Mac, follow [these steps](#open-the-developer-tools-in-the-new-outlook-for-windows-and-outlook-on-mac) to open the Developer Tools, and then follow steps 1 to 3 to resolve the issue. |
| 30 | +
|
| 31 | +### Step 1: Clear local storage and session storage from the add-in |
| 32 | + |
| 33 | +1. Open the classic Outlook desktop app or OWA. |
| 34 | +2. Open **Dynamics 365 App for Outlook**. |
| 35 | +3. Right-click anywhere inside the add-in and select **Inspect**. The **Developer Tools** window will open. |
| 36 | +4. Select the **Application** tab. |
| 37 | +5. Under **Storage**, select **Local Storage** and delete all stored data. |
| 38 | +6. Select **Session Storage** and delete all stored data. |
| 39 | +7. Close the **Developer Tools** window. |
| 40 | + |
| 41 | +### Step 2: Clear local storage and session storage from the authentication window |
| 42 | + |
| 43 | +1. Reopen **Dynamics 365 App for Outlook**. |
| 44 | +2. If the authentication window appears, right-click inside it and select **Inspect**. The **Developer Tools** window will open. |
| 45 | +3. Select the **Application** tab. |
| 46 | +4. Under **Storage**, select **Local Storage** and delete all stored data. |
| 47 | +5. Select **Session Storage** and delete all stored data. |
| 48 | +6. Close the authentication window. |
| 49 | + |
| 50 | +### Step 3: Reopen the add-in and complete authorization |
| 51 | + |
| 52 | +1. Close and reopen Outlook. |
| 53 | +2. Open **Dynamics 365 App for Outlook**. |
| 54 | +3. If prompted, sign in with your credentials. |
| 55 | +4. Complete the authentication process. |
| 56 | + |
| 57 | +### Open the Developer Tools in the new Outlook for Windows and Outlook on Mac |
| 58 | + |
| 59 | +- For the new Outlook for Windows: |
| 60 | + |
| 61 | + 1. Ensure Outlook is fully closed in Task Manager. |
| 62 | + 2. Select <kbd>WIN</kbd>+<kbd>R</kbd>, and then run the `olk.exe -devtools` command to open Outlook with the Developer Tools. |
| 63 | + |
| 64 | +- For Outlook on Mac: |
| 65 | + |
| 66 | + To open the Developer Tools, see [Debug Office Add-ins on a Mac](/office/dev/add-ins/testing/debug-office-add-ins-on-ipad-and-mac#debugging-with-safari-web-inspector-on-a-mac). |
0 commit comments