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Copy file name to clipboardExpand all lines: support/azure/virtual-machines/windows/windows-azure-guest-agent.md
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author: kegregoi
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ms.tgt_pltfrm: vm-windows
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ms.workload: infrastructure
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ms.date: 03/17/2025
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ms.date: 08/14/2025
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ms.author: kegregoi
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editor: v-jsitser
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ms.reviewer: v-leedennis, scotro
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ms.reviewer: v-leedennis, scotro, v-liuamson
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ms.custom: sap:VM Extensions not operating correctly
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---
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# Troubleshoot Azure Windows VM Agent issues
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### Solution: Enable DHCP, and make sure that the server isn't blocked by firewalls, proxies, or other sources
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1. Connect to the VM by using Remote Desktop, and then test connectivity to 168.63.129.16. See the [Troubleshoot connectivity](https://learn.microsoft.com/en-us/azure/virtual-network/what-is-ip-address-168-63-129-16#troubleshoot-connectivity) section of What is IP address [168.63.129.16](https://learn.microsoft.com/en-us/azure/virtual-network/what-is-ip-address-168-63-129-16).
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1. Connect to the VM by using Remote Desktop, and then test connectivity to 168.63.129.16. See the [Troubleshoot connectivity](/azure/virtual-network/what-is-ip-address-168-63-129-16#troubleshoot-connectivity) section of What is IP address [168.63.129.16](/azure/virtual-network/what-is-ip-address-168-63-129-16).
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1. If you only have one private IP on your VM's NIC, then we highly recommend having DHCP enabled in the guest VM. If you need a static private IP address, you should configure it through the Azure portal or PowerShell, and make sure the DHCP option inside the VM is enabled. [Learn more](/azure/virtual-network/ip-services/virtual-networks-static-private-ip-arm-ps) about setting up a static IP address by using PowerShell. This will ensure that the IP configuration will always match what is configured on the VM in Azure.
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1. If you have multiple private IPs assigned to your VM's NIC, then ensure that you carefully follow the steps to [assign the IP configurations correctly](/azure/virtual-network/ip-services/virtual-network-multiple-ip-addresses-portal#os-config). After this, if the Guest Agent isn't able to communicate with 168.63.129.16, then please check that the primary IP in Windows [matches the primary IP in your VM's NIC in Azure](/troubleshoot/azure/virtual-machines/windows/no-internet-access-multi-ip).
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### Solution B: Upgrade to the latest version of the Azure VM agent
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If Solution A doesn't resolve the issue, remove the currently installed version, and then [install the latest version of the agent manually](https://learn.microsoft.com/en-us/azure/virtual-machines/extensions/agent-windows#manual-installation).
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If Solution A doesn't resolve the issue, remove the currently installed version, and then [install the latest version of the agent manually](/azure/virtual-machines/extensions/agent-windows#manual-installation).
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</details>
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<details>
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<summary>Click here for troubleshooting details</summary>
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If installing the Guest Agent is failing, first ensure all [prerequisites for the Guest Agent](https://learn.microsoft.com/en-us/azure/virtual-machines/extensions/agent-windows#prerequisites) are satisfied.
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If installing the Guest Agent is failing, first ensure all [prerequisites for the Guest Agent](/azure/virtual-machines/extensions/agent-windows#prerequisites) are satisfied.
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