Updates from editor

Author: v-phoebh

support/power-platform/dataverse/d365-app-outlook/error-install-dynamics-365-app-outlook.md

@@ -1,18 +1,18 @@
 ---
 title: IncomingEmailS2SApprovalNeeded or IncomingEmailRejected when installing Dynamics 365 App for Outlook
-description: Solves the errors that occur when you try to install Microsoft Dynamics 365 App for Outlook.
+description: Solves errors that occur when you try to install Microsoft Dynamics 365 App for Outlook.
 ms.reviewer: 
-ms.date: 02/28/2025
+ms.date: 03/10/2025
 ms.custom: sap:Dynamics 365 App for Outlook Add-In
 ---
 # IncomingEmailS2SApprovalNeeded or IncomingEmailRejected error when you install Dynamics 365 App for Outlook
 
-This article helps you resolve the errors that might occur when you try to install Microsoft Dynamics 365 App for Outlook.
+This article helps you resolve errors that might occur when you try to install Microsoft Dynamics 365 App for Outlook.
 
 _Applies to:_   Dynamics 365 App for Outlook  
 _Original KB number:_   3211621, 3211627  
 
-## Error - IncomingEmailS2SApprovalNeeded
+## Error: IncomingEmailS2SApprovalNeeded
 
 When you try to [install Dynamics 365 App for Outlook](/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook), the **Status** column shows **Issue when adding to Outlook**. When you select the **Learn more** link, you see a dialog with the following details:
 
@@ -30,14 +30,14 @@ To solve this issue, approve the mailbox record as a user with the Global Admini
 1. Sign in to Dynamics 365 as a user with the Global Administrator role in Microsoft 365.
 2. Select **Settings** > **Email Configuration**.
 
-3. Within the **Email Configuration** area, select **Mailboxes** and then change the view from **My Active Mailboxes** to **Active Mailboxes**.
+3. Within the **Email Configuration** area, select **Mailboxes**, and then change the view from **My Active Mailboxes** to **Active Mailboxes**.
 
-4. Select the mailbox record that encountered the error and then select **Approve Email**.
+4. Select the mailbox record that encountered the error, and then select **Approve Email**.
 5. After the email address is approved, select the **Test & Enable Mailboxes** button.
 
-6. After the mailbox has completed testing, try to install Dynamics 365 App for Outlook again. This can be located by selecting **Settings** and then selecting **Dynamics 365 App for Outlook**.
+6. After the mailbox has completed testing, try to install Dynamics 365 App for Outlook again. This can be located by selecting **Settings** > **Dynamics 365 App for Outlook**.
 
-## Error - IncomingEmailRejected
+## Error: IncomingEmailRejected
 
 When you try to install Dynamics 365 App for Outlook, the **Status** column shows **Issue when adding to Outlook**. When you select the **Learn more** link, you see a dialog with the following details:
 
@@ -58,10 +58,10 @@ Verify the email address for the mailbox is approved and associated with the des
 1. Sign in to Dynamics 365 as a user with the System Administrator role.
 2. Select **Settings** > **Email Configuration**.
 
-3. Within the **Email Configuration** area, select **Mailboxes** and then change the view from **My Active Mailboxes** to **Active Mailboxes**.
-4. Select the mailbox record that encountered the error and then select **Approve Email**.
+3. Within the **Email Configuration** area, select **Mailboxes**, and then change the view from **My Active Mailboxes** to **Active Mailboxes**.
+4. Select the mailbox record that encountered the error, and then select **Approve Email**.
 5. After the email address is approved, select the **Test & Enable Mailboxes** button.
 
-6. Within the **Test Email Configuration** dialog, make sure to select the [Sync items with Exchange from this Dynamics 365 Organization only, even if Exchange was set to sync with a different org](/dynamics365/customerengagement/on-premises/admin/when-would-want-use-check-box) checkbox and then select **OK**.
+6. Within the **Test Email Configuration** dialog, make sure to select the [Sync items with Exchange from this Dynamics 365 Organization only, even if Exchange was set to sync with a different Organization](/dynamics365/customerengagement/on-premises/admin/when-would-want-use-check-box) checkbox, and then select **OK**.
 
-7. After the mailbox has completed testing, try to install Dynamics 365 App for Outlook again. This can be located by selecting **Settings** and then selecting **Dynamics 365 App for Outlook**.
+7. After the mailbox has completed testing, try to install Dynamics 365 App for Outlook again. This can be located by selecting **Settings** > **Dynamics 365 App for Outlook**.