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Copy file name to clipboardExpand all lines: support/windows-365/troubleshoot-windows-365-enterprise-cloud-pcs-grace-period-issue.md
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# Troubleshoot Windows 365 Enterprise Cloud PCs grace period issue
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Windows 365 Cloud PCs provide a seamless and scalable solution for virtual desktops. However, administrators may encounter situations where a Cloud PC enters a grace period. This guide explains how to address Cloud PCs in grace period issue.
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Windows 365 Cloud PCs provide a seamless and scalable solution for virtual desktops. However, administrators may encounter situations where a Cloud PC enters a grace period. This guide explains how to troubleshoot Cloud PCs in grace period issue.
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## Understanding grace period
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- The direct license assignment is removed from the user.
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- The user is removed from a group that is assigned to the provisioning policy used to create the Cloud PC.
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In any of these scenarios, the Cloud PC remains operational for 7 days, allowing time to resolve the issue before the Cloud PC is deprovisioned.
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In any of these scenarios, the Cloud PC remains operational for seven days, allowing time to resolve the issue before the Cloud PC is deprovisioned.
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## Actions to address grace period
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The following sections provide the necessary actions to address grace period. The sections include the following steps:
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1.The reassignment of Windows 365 Enterprise licenses to users, via group-based licensing or direct assignment.
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2.Ensuring the user is a member of any group assigned to a provisioning policy and the assignments are in place.
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1.Reassign Windows 365 Enterprise licenses to users, via group-based licensing or direct assignment.
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2.Ensure the user is a member of any group assigned to a provisioning policy and the assignments are in place.
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## Missing Windows 365 licenses
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There are two primary methods to reassign Windows 365 licenses to users: group-based licensing and direct assignment.
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### Group-Based licensing
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### Group-based licensing
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Group-based licensing allows administrators to assign licenses to users through Entra ID groups. This method simplifies management by automating license assignment based on group membership. To manage group-based licensing, follow these steps:
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Group-based licensing allows administrators to assign licenses to users through Microsoft Entra ID groups. This method simplifies management by automating license assignment based on group membership. Follow these steps to manage group-based licensing:
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1. Sign in to the [Microsoft 365 admin center](https://go.microsoft.com/fwlink/p/?linkid=2024339) as at least a License Administrator.
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2. Go to the **Billing** > [Licenses](https://go.microsoft.com/fwlink/p/?linkid=842264) page.
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6. To assign or remove access to specific items, select **Turn apps and services on or off**.
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7. When finished, select **Assign**, and then close the right pane.
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### Direct Assignment
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### Direct assignment
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Direct assignment involves manually assigning licenses to individual users. Follow these steps to manage direct assignment of licenses:
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6. To assign or remove access to specific items, select **Turn apps and services on or off**.
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7. When finished, select **Assign**, and then close the right pane.
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## Disconnection from Provisioning Policies
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## Disconnection from provisioning policies
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If a user is disconnected from a provisioning policy, either by being removed from an assigned group or if the group they belong to is unassigned, any Cloud PCs created from that association will enter a grace period. To resolve this issue, ensure that the correct assignments and group memberships are in place.
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If a user is disconnected from a provisioning policy, either by being removed from an assigned group or if the group they belong to is unassigned, any Cloud PCs created from that association enter a grace period. To resolve this issue, ensure that the correct assignments and group memberships are in place.
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### Validate Group Membership
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### Validate group membership
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Provisioning policies in Windows 365 require users to be part of specific Entra ID groups to receive their Cloud PCs. Ensure that users are members of these groups is crucial for proper provisioning.
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Provisioning policies in Windows 365 require users to be part of specific Microsoft Entra ID groups to receive their Cloud PCs. Ensure that users are members of these groups is crucial for proper provisioning.
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To do so, follow these steps:
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1. Sign in to the [Microsoft Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431), and then select **Groups** > **All groups**.
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2. Choose the relevant group associated with the provisioning policy.
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3. Select **Members**, and then select **Add members**.
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4. Add the users who require Cloud PCs to this group and click**Select**.
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4. Add the users who require Cloud PCs to this group and select**Select**.
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### Validate Group Assignment to Provisioning Policy
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### Validate group assignment to provisioning policy
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If a group is removed from a provisioning policy, all Cloud PCs associated with the members of the group will enter the seven-day grace period. To resolve this issue, you need to reassign the group.
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If a group is removed from a provisioning policy, all Cloud PCs associated with the members of the group enter the seven-day grace period. To resolve this issue, you need to reassign the group.
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