Update troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000.md

Edit review per CI 8139

Author: przlplx

support/windows-server/installing-updates-features-roles/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000.md

@@ -19,46 +19,54 @@ appliesto:
 
 ## Summary 
 
-When scanning for updates on Windows Virtual Machines (VMs), you might encounter error codes such as 0x80072EFD, 0x80072EFE, and 0x80D02002. These errors indicate issues with server connections or download progress. Understanding the symptoms and root causes can help in resolving these errors effectively.
+During a scan for updates on Windows Virtual Machines (VMs), you might encounter error codes such as 0x80072EFD, 0x80072EFE, and 0x80D02002. These errors indicate issues that affect server connections or download progress. Understanding the symptoms and root causes can help you to resolve these errors effectively.
 
 :::image type="content" source="media/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000/cant-install-updates-error-code-8024a000-80072efd-80072efe-errormessage80072efd.png" alt-text="Error message 80072EFD" lightbox="media/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000/cant-install-updates-error-code-8024a000-80072efd-80072efe-errormessage80072efd.png":::
 
 ## Prerequisites
 
-For virtual machines (VMs) running Windows in Azure, make sure that you back up the OS disk. For more information, see [About Azure Virtual Machine restore](/azure/backup/about-azure-vm-restore).
+For Microsoft Azure virtual machines (VMs) that run Windows, make sure that you back up the OS disk. For more information, see [About Azure Virtual Machine restore](/azure/backup/about-azure-vm-restore).
 
 ## How to identify the issue
 
-### Symptom 1: While scanning for updates, you see error messages indicating a connection issue with the server
+### Symptom 1: Error messages during scanning
 
+When you scan for updates on a Windows VM, you receive the following error message or a similar message that indicates a server connection issue:
+
+> Windows could not search for new updates
+   
    :::image type="content" source="media/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000/cant-install-updates-error-code-8024a000-80072efd-80072efe-event16.png" alt-text="System event log 16 indicating connection issue" lightbox="media/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000/cant-install-updates-error-code-8024a000-80072efd-80072efe-event16.png":::
 
    :::image type="content" source="media/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000/cant-install-updates-error-code-8024a000-80072efd-80072efe-event25.png" alt-text="Windows Update client Operational event 25" lightbox="media/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000/cant-install-updates-error-code-8024a000-80072efd-80072efe-event25.png":::
 
-   Check the Windows Update logs for error codes at the path: `%windir%\logs\windowsupdate`.
+   Check the Windows Update logs for error codes at the following location:
+   
+   `%windir%\logs\windowsupdate`
 
    :::image type="content" source="media/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000/cant-install-updates-error-code-8024a000-80072efd-80072efe-windowsupdatelogs.png" alt-text="Windows Update logs" lightbox="media/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000/cant-install-updates-error-code-8024a000-80072efd-80072efe-windowsupdatelogs.png":::
 
-### Symptom 2: Control Panel > System and Security > Windows Updates shows an error code indicating no Internet access to download updates - external sites load, but Microsoft links fail with a TLS error
+### Symptom 2: Windows Updates error code indicates no internet access
+
+When you scan for updates, Windows Updates shows an error code that indicates that you have no internet access. External sites load, but Microsoft links fail and return a TLS error message.
 
    :::image type="content" source="media/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000/cant-install-updates-error-code-8024a000-80072efd-80072efe-errormessage80072efe.png" alt-text="Error message 80072EFE" lightbox="media/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000/cant-install-updates-error-code-8024a000-80072efd-80072efe-errormessage80072efe.png":::
 
    :::image type="content" source="media/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000/cant-install-updates-error-code-8024a000-80072efd-80072efe-tlserror.png" alt-text="TLS error accessing Microsoft update site" lightbox="media/troubleshoot-windows-update-download-error-codes-associated-with-error-8024a000/cant-install-updates-error-code-8024a000-80072efd-80072efe-tlserror.png":::
 
-## Root cause for Windows Update download error codes
+## Cause
 
-**Error code 0x80072EFD**: This error occurs when firewall rules or proxies block Microsoft download URLs, preventing a connection with the server.
+**Error code 0x80072EFD**: This error occurs when firewall rules or proxies block Microsoft download URLs and prevent a server connection.
 
-**Error code 0x80072EFE**: This error is caused by issues with TLS ciphers, which disrupt connections to Microsoft sites.
+**Error code 0x80072EFE**: This error is caused by issues that affect TLS ciphers. This error disrupts connections to Microsoft sites.
 
 ## Resolution or troubleshooting steps
 
-### Mitigation 1: Check network configurations
+### Resolution 1: Check network configurations
 
-   - Confirm if traffic is routed through a Network Virtual Appliance (NVA).
-   - Ensure the NVA allows the following Windows Update URLs:
+   - Verify that traffic is routed through a Network Virtual Appliance (NVA).
+   - Make sure that the NVA allows the following Windows Update URLs:
 
-     ```plaintext
+     ```console
      http://windowsupdate.microsoft.com
      http://*.windowsupdate.microsoft.com
      https://*.windowsupdate.microsoft.com
@@ -75,34 +83,33 @@ For virtual machines (VMs) running Windows in Azure, make sure that you back up
      https://dl.delivery.mp.microsoft.com
      ```
 
-   - Ensure ports 80 and 443 are open for communication.
+   - Make sure that ports 80 and 443 are open for communication.
 
-### Mitigation 2: Verify TLS settings.
+### Resolution 2: Verify TLS settings
 
-   - Open Command Prompt as an admin and run the following command to check if TLS 1.2 is enabled:
+   - Open an elevated Command Prompt window, and run the following command to check whether TLS 1.2 is enabled:
 
      ```shell
      reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server
      ```
 
-     Ensure the values are set as follows:
+     Make sure that the values are set as follows:
 
      ```output
      Enabled    REG_DWORD    0x1
      DisabledByDefault    REG_DWORD    0x0
      ```
 
-   - If `TLS 1.2` is disabled, modify it to `0x1`.
+   - If `TLS 1.2` is disabled, change it to `0x1`.
 
-### Mitigation 2.1: Address Group Policy Object (GPO)-related issues
+### Resolution 2.1: Fix Group Policy Object (GPO)-related issues
 
-   - If external site connectivity is working as expected and previous mitigations don't work, check for the following registry key:
+   - If external site connectivity is working as expected, and previous mitigations don't work, check for the following registry subkey:
 
      ```shell
      reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Cryptography\Configuration\SSL\XXXXXXXX"
      ```
 
-   - Delete all content inside the `XXXXXXXX` hive or folder to test if a GPO is causing the issue.
+   - Delete all content that's inside the `XXXXXXXX` hive or folder to test whether a GPO is causing the issue.
 
    - If the issue persists, remove the computer object from the Organizational Unit (OU) with SSL cipher configurations.
-