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support/power-platform/dataverse/d365-app-outlook/you-do-not-have-the-required-role-or-privilege-to-complete-this-action-error.md

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title: You don't have the required role or privilege to complete this action error
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description: Solves an error that occurs when you try to use Microsoft Dynamics 365 App for Outlook.
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ms.reviewer:
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ms.date: 03/03/2025
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ms.date: 03/11/2025
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ms.custom: sap:Dynamics 365 App for Outlook Add-In
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---
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# "You don't have the required role or privilege to complete this action" error in Dynamics 365 App for Outlook
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This article provides a resolution for the issue that you can't use Microsoft Dynamics 365 App for Outlook due to the **You don't have the required role or privilege to complete this action** error.
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This article provides a resolution for the issue that you can't use Microsoft Dynamics 365 App for Outlook due to the "You don't have the required role or privilege to complete this action" error.
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_Applies to:_   Dynamics 365 App for Outlook
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_Original KB number:_   4557523, 4555675
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## Symptoms
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When you try to use the Dynamics 365 App for Outlook, you receive the following error message:
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When you try to use Dynamics 365 App for Outlook, you receive the following error message:
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> You don't have the required role or privilege to complete this action. Please contact your administrator to get necessary access.
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## Cause
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This error occurs when a user without the System Administrator role tries to open Dynamics 365 App for Outlook, and their mailbox is set up with a [Dynamics 365 sandbox](/power-platform/admin/sandbox-environments) environment with [Administration mode](/power-platform/admin/sandbox-environments#administration-mode) enabled. Only users with the System Administrator role can access the environment when **Administration mode** is enabled.
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This error occurs when a user without the System Administrator role tries to open Dynamics 365 App for Outlook and their mailbox is set up with a [Dynamics 365 sandbox](/power-platform/admin/sandbox-environments) environment with [administration mode](/power-platform/admin/sandbox-environments#administration-mode) enabled. Only users with the System Administrator role can access the environment when administration mode is enabled.
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## Resolution
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To solve this issue, you can [disable the Administration mode](/power-platform/admin/admin-mode#set-administration-mode) or take the following steps to ensure the user is assigned the appropriate security role when **Administration mode** is enabled:
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To solve this issue, you can [disable administration mode](/power-platform/admin/admin-mode#set-administration-mode) or take the following steps to ensure the user is assigned the appropriate security role when administration mode is enabled:
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1. Access Microsoft Dynamics 365 as a user with the System Administrator role.
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2. Navigate to **Settings** and then select **Security**.
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3. Select **Users**.
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4. Select your user and select **Manage Roles**.
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5. Select the **Dynamics 365 App for Outlook User** security role and then select **OK**.
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6. Try to open Microsoft Dynamics 365 App for Outlook again.
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6. Try to open Dynamics 365 App for Outlook again.

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