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2 | 2 | title: You don't have the required role or privilege to complete this action error |
3 | 3 | description: Solves an error that occurs when you try to use Microsoft Dynamics 365 App for Outlook. |
4 | 4 | ms.reviewer: |
5 | | -ms.date: 03/03/2025 |
| 5 | +ms.date: 03/11/2025 |
6 | 6 | ms.custom: sap:Dynamics 365 App for Outlook Add-In |
7 | 7 | --- |
8 | 8 | # "You don't have the required role or privilege to complete this action" error in Dynamics 365 App for Outlook |
9 | 9 |
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10 | | -This article provides a resolution for the issue that you can't use Microsoft Dynamics 365 App for Outlook due to the **You don't have the required role or privilege to complete this action** error. |
| 10 | +This article provides a resolution for the issue that you can't use Microsoft Dynamics 365 App for Outlook due to the "You don't have the required role or privilege to complete this action" error. |
11 | 11 |
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12 | 12 | _Applies to:_ Dynamics 365 App for Outlook |
13 | 13 | _Original KB number:_ 4557523, 4555675 |
14 | 14 |
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15 | 15 | ## Symptoms |
16 | 16 |
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17 | | -When you try to use the Dynamics 365 App for Outlook, you receive the following error message: |
| 17 | +When you try to use Dynamics 365 App for Outlook, you receive the following error message: |
18 | 18 |
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19 | 19 | > You don't have the required role or privilege to complete this action. Please contact your administrator to get necessary access. |
20 | 20 |
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21 | 21 | ## Cause |
22 | 22 |
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23 | | -This error occurs when a user without the System Administrator role tries to open Dynamics 365 App for Outlook, and their mailbox is set up with a [Dynamics 365 sandbox](/power-platform/admin/sandbox-environments) environment with [Administration mode](/power-platform/admin/sandbox-environments#administration-mode) enabled. Only users with the System Administrator role can access the environment when **Administration mode** is enabled. |
| 23 | +This error occurs when a user without the System Administrator role tries to open Dynamics 365 App for Outlook and their mailbox is set up with a [Dynamics 365 sandbox](/power-platform/admin/sandbox-environments) environment with [administration mode](/power-platform/admin/sandbox-environments#administration-mode) enabled. Only users with the System Administrator role can access the environment when administration mode is enabled. |
24 | 24 |
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25 | 25 | ## Resolution |
26 | 26 |
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27 | | -To solve this issue, you can [disable the Administration mode](/power-platform/admin/admin-mode#set-administration-mode) or take the following steps to ensure the user is assigned the appropriate security role when **Administration mode** is enabled: |
| 27 | +To solve this issue, you can [disable administration mode](/power-platform/admin/admin-mode#set-administration-mode) or take the following steps to ensure the user is assigned the appropriate security role when administration mode is enabled: |
28 | 28 |
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29 | 29 | 1. Access Microsoft Dynamics 365 as a user with the System Administrator role. |
30 | 30 | 2. Navigate to **Settings** and then select **Security**. |
31 | 31 | 3. Select **Users**. |
32 | 32 | 4. Select your user and select **Manage Roles**. |
33 | 33 | 5. Select the **Dynamics 365 App for Outlook User** security role and then select **OK**. |
34 | | -6. Try to open Microsoft Dynamics 365 App for Outlook again. |
| 34 | +6. Try to open Dynamics 365 App for Outlook again. |
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