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---
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title: Track and Set Recording Icons are Missing
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description: Solves the issue that Track and Set Recording icons are missing in Microsoft Dynamics 365 App for Outlook.
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description: Solves the issue that the icons of the Track button and the Set Recording button are missing in Microsoft Dynamics 365 App for Outlook.
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ms.reviewer:
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ms.date: 02/27/2025
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ms.custom: sap:Dynamics 365 App for Outlook Add-In
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---
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# Track and Set Recording icons are missing in Microsoft Dynamics 365 App for Outlook
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# Track and Set Recording icons are missing in Dynamics 365 App for Outlook
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This article provides a resolution for the issue that icons for buttons such as Track and Set Regarding are missing in Microsoft Dynamics 365 App for Outlook.
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This article provides a resolution for the issue where icons for the buttons such as [Track and Set Regarding buttons](/dynamics365/outlook-addin/user-guide/overview-tracking-records) are missing in Microsoft Dynamics 365 App for Outlook.
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_Applies to:_   Dynamics 365 App for Outlook
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_Original KB number:_   4464349
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## Symptoms
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When opening the Microsoft Dynamics 365 App for Outlook using Outlook desktop or Internet Explorer, icons for buttons such as Track and Set Regarding are missing. The buttons still function but the visual icons are missing. If you open the app in another browser such as Edge or Chrome, the button icons do appear.
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When you open the Dynamics 365 App for Outlook using Outlook desktop or Internet Explorer, icons for the buttons such as **Track** and **Set Regarding** are missing. The buttons still function but the visual icons are missing. However, if you open the app in another browser such as Microsoft Edge or Google Chrome, the button icons do appear.
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> [!NOTE]
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> If the Track and Set Regarding options are completely missing, see [Track and Set Regarding options are missing in Microsoft Dynamics 365 App for Outlook](https://support.microsoft.com/help/4462486).
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> If the **Track** and **Set Regarding** buttons are completely missing, see [Track and Set Regarding options are missing in Microsoft Dynamics 365 App for Outlook](track-set-regarding-options-miss.md).
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## Cause
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## Resolution
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If the symptoms match what is described in the Symptom section, try the following resolution:
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To solve this issue,
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1. Open Internet Explorer.
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2. Select the gear icon in the upper-right corner and then select **Internet Options**.
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3. Select the **Security** tab.
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4. Select the security zone used for your Microsoft Dynamics 365 URL and then select **Custom level**.
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5. Scroll down to the Downloads section to find the setting **Font download** and verify it is set to **Enable**.
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5. Scroll down to the **Downloads** section to find the **Font download** setting and verify it's set to **Enable**.
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6. Select **OK**.
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7. Close and reopen Outlook.
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If the steps above do not resolve the issue, refer to the following Blog post that discusses other potential causes for font icons not appearing in Internet Explorer:
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If the steps don't resolve the issue, refer to the following blog post that discusses other potential causes for font icons not appearing in Internet Explorer:
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[Windows 10 with Internet Explorer 11 some website graphic icons are missing](/archive/blogs/askie/windows-10-with-internet-explorer-11-some-website-graphic-icons-are-missing).

support/power-platform/dataverse/toc.yml

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href: d365-app-outlook/attachments-not-tracked-to-dynamics-365-after-office-365-atp-is-enabled.md
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- name: Authentication pop-up is blank and unable to sign in
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href: d365-app-outlook/dynamics-app-for-outlook-authentication-pop-up-blank-cannot-proceed.md
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- name: Buttons such as Track and Set Regarding are missing
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href: d365-app-outlook/buttons-such-as-track-and-set-regarding-are-missing.md
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- name: Can't access App for Outlook due to email address is not recognized
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href: d365-app-outlook/trying-to-access-dynamics-365-app-for-outlook-from-email-do-not-recognize-error.md
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- name: Can't connect to Exchange message
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href: d365-app-outlook/the-view-is-not-available-error-when-opening-emails.md
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- name: Track and Set Regarding options are missing
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href: d365-app-outlook/track-set-regarding-options-miss.md
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- name: Track and Set Recording icons are missing
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href: d365-app-outlook/buttons-such-as-track-and-set-regarding-are-missing.md
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- name: User role doesn't have required permissions
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href: d365-app-outlook/current-user-role-not-have-required-permissions.md
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- name: We're unable to connect to your server

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