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Copy file name to clipboardExpand all lines: support/windows-server/remote/remote-desktop-cannot-connect-remote-computer.md
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---
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title: Remote Desktop Can't Connect to the Remote Computer
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description: Helps resolve the Remote Desktop can't connect to the remote computer related errors.
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ms.date: 01/10/2025
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ms.date: 01/14/2025
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manager: dcscontentpm
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audience: itpro
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ms.topic: troubleshooting
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-> Remote Desktop can't connect to the remote computer for one of these reasons:
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>
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> 1\)remote access to the server is not enabled
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> 1\)Remote access to the server is not enabled
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> 2\) The remote computer is turned off
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> 3\) The remote computer is not available on the network
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>
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## Verify if the error is related to the machine's state or performance
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First, check if the machine is running. If it has console access (for example, Integrated Lights Out (iLO) for physical machines, or Hyper-V console for virtual machines), test connecting to the machine through it. If successful, proceed to the [verify if the error is related to the RDP-TCP listener](#verify-if-the-error-is-related-to-the-rdp-tcp-listener).
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First, check if the machine is running. If it has console access (for example, Integrated Lights Out (iLO) for physical machines, or Hyper-V console for virtual machines), test connecting to the machine through it. If successful, proceed to [verify if the error is related to the RDP-TCP listener](#verify-if-the-error-is-related-to-the-rdp-tcp-listener).
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Contact Microsoft Support for further assistance in the following scenarios:
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If the error persists, the problem is with the server. Go to [verify machine's configurations and roles](#verify-machines-configurations-and-roles).
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If the error no longer occurs, it's probably related to the network and could be troubleshot further with the following steps.
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If the error no longer occurs, it's probably related to the network and might be troubleshot further with the following steps.
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> [!NOTE]
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> The preceding test is only possible on Windows Server machines and might not be available on all occasions (for example, Azure virtual machines).
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2. In the **Certificates** folder under **Remote Desktop**, delete the RDP self-signed certificate.
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3. Restart the Remote Desktop Services service on the affected computer.
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4. Refresh the **Certificates** snap-in.
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5. If the RDP self-signed certificate hasn't been re-created, go to [An internal error occurred](internal-error-has-occurred-connecting-remote-machine.md#remote-desktop-self-signed-certificate).
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6. If the RDP self-signed certificate has been re-created, go to the next step.
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5. If the RDP self-signed certificate isn't re-created, go to [Remote Desktop self-signed certificate](internal-error-has-occurred-connecting-remote-machine.md#remote-desktop-self-signed-certificate).
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6. If the RDP self-signed certificate is re-created, go to the next step.
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