Revise troubleshooting guide for Edge update failures

Updated the troubleshooting guide for Edge installation, update, and rollback failures to improve clarity and fix minor grammatical issues.

Author: przlplx

support/microsoft-edge/manageability/update-install-rollback-failures.md

@@ -1,15 +1,15 @@
 ---
 title: Troubleshoot Edge Update, Installation, and Rollback Failures
-description: Learn how to troubleshoot and resolve installation, update, or rollback failures for Microsoft Edge and Edge WebView2 with step-by-step guidance.
+description: Learn how to troubleshoot and resolve installation, update, or roll back failures for Microsoft Edge and Edge WebView2.
 ms.custom: 'sap:Manageability and Deployment\Installation, Update, Removal, Rollback'
 ms.reviewer: dili, Johnny.Xu, v-shaywood
 ms.date: 01/07/2026
 ---
-# Install, update, or rollback failures for Edge and Edge WebView2
+# Install, update, or roll back failures for Edge and Edge WebView2
 
-When you install, update, or rollback Microsoft Edge or Microsoft Edge WebView2, you might encounter an problem that prevents the operation from completing. This article helps you collect the diagnostic information the [Microsoft Support Team](TODO) needs to analyze and help resolve the problem.
+When you install, update, or roll back Microsoft Edge or Microsoft Edge WebView2, you encounter a problem that prevents the operation from finishing. This article helps you collect the diagnostic information that the [Microsoft Support Team](TODO) needs to analyze and help resolve the problem.
 
-The following components are involved in Edge installation and update scenarios:
+The following components are involved in Edge installation and update scenarios.
 
 | Component             | Description                     |
 | --------------------- | ------------------------------- |
@@ -20,19 +20,19 @@ The following components are involved in Edge installation and update scenarios:
 
 ## Symptoms
 
-You might experience one or more of the following symptoms:
+You experience one or more of the following symptoms:
 
-- Edge or Edge WebView2 installation hangs or rolls back.
-- Installation completes but the version doesn't change.
+- Edge or Edge WebView2 installation stops responding or rolls back.
+- The installation finishes, but the version doesn't change.
 - Edge WebView2 Runtime is missing or unexpectedly removed.
 - Edge Update service retries repeatedly.
-- Silent installation fails with no UI or error prompt.
+- Silent installation fails and returns no UI or error prompt.
 - Edge automatically rolls back to an older version.
-- Application fails to start after Edge WebView2 downgrade.
+- The application doesn't start after an Edge WebView2 downgrade.
 - MSI errors occur during rollback.
-- Edge fails to launch after rollback.
+- Edge doesn't start after a rollback.
 
-You might also see one of the following error codes:
+You might also see one of the following error codes.
 
 ### Installer or MSI errors
 
@@ -52,11 +52,11 @@ You might also see one of the following error codes:
 | `0x80072EE7` | DNS resolution failure                          |
 | `0x80072EFE` | Network connection dropped                      |
 | `0x80072F8F` | TLS or certificate validation failure           |
-| `0x80004005` | Unspecified error (usually environment-related) |
+| `0x80004005` | Unspecified error (usually environment related) |
 
 ## Cause
 
-Most Edge and WebView2 installation, update, and rollback failures happen because of one of the following problems:
+Most Edge and WebView2 installation, update, and rollback failures occur because of one of the following problems:
 
 - Permission restrictions
 - Network or TLS issues
@@ -65,56 +65,56 @@ Most Edge and WebView2 installation, update, and rollback failures happen becaus
 - Residual installation artifacts
 
 > [!NOTE]
-> In enterprise environments, [Group Policy Object (GPO)](/windows-server/identity/ad-ds/manage/group-policy/group-policy-overview), [Mobile Device Management (MDM)](/windows/client-management/mdm-overview), and security policies often cause install, update, or rollback failures.
+> In enterprise environments, [Group Policy Object (GPO)](/windows-server/identity/ad-ds/manage/group-policy/group-policy-overview), [Mobile Device Management (MDM)](/windows/client-management/mdm-overview), and security policies often cause installation, update, or rollback failures.
 
 ## Solution
 
 ### Common troubleshooting checks
 
-Before contacting Microsoft support, complete the following common troubleshooting checks. These steps resolve most Microsoft Edge and Edge WebView2 update, installation, or rollback problems.
+Before you contact Microsoft Support, complete the following common troubleshooting checks. These steps resolve most Microsoft Edge and Edge WebView2 installation, update, and rollback problems.
 
 #### Restart the device
 
 A system restart clears temporary system states that might block Edge or Edge WebView2 updates.
 
 Restarting the device helps to:
 
-- Complete any pending system reboot required by previous updates
-- Release locked files used by Edge or Edge WebView2 processes
+- Complete any pending system restart that's required by previous updates
+- Release locked files that are used by Edge or Edge WebView2 processes
 - Reset Windows Installer and related update services
 
-After restarting, make sure no Edge or Edge WebView2-based applications are running before retrying the install, update, or rollback operation.
+After a restart, make sure that no Edge or Edge WebView2-based applications are running before you try the installation, update, or rollback operation again.
 
 #### Verify available disk space
 
-Insufficient disk space might cause Edge or Edge WebView2 install, update, or rollback failures. During installation, setup packages need temporary space to extract files and complete the process.
+Insufficient disk space might cause Edge or Edge WebView2 installaion, update, or rollback failures. During installation, setup packages need temporary space to extract files and complete the process.
 
-_Recommended_: At least 1-2 GB of free disk space on the system drive (usually `C:`).
+_Recommended_: At least 1-2 GB of free disk space on the system drive (usually `drive C`).
 
 1. Open **File Explorer**.
 1. Check the available space on the system drive.
-1. Free up disk space if needed (for example, remove temporary files or unused applications).
+1. Free up disk space if it's necessary (for example, remove temporary files or unused applications).
 
 #### Run installation as an administrator
 
-Edge and Edge WebView2 install, update, and rollback operations require administrative privileges to:
+Edge and Edge WebView2 installation, update, and rollback operations require administrative privileges to:
 
 - Write to system directories (for example, `Program Files`)
 - Register system components
 - Modify services and scheduled tasks
 
-To run the install, update, or rollback as an administrator:
+To run the installation, update, or rollback process as an administrator:
 
 1. Right-click the installer file (`.exe` or `.msi`).
 1. Select **Run as administrator**.
 1. Approve the [User Account Control (UAC)](/windows/security/application-security/application-control/user-account-control/) prompt.
 
 > [!NOTE]
-> On managed or enterprise devices, make sure the account you use has local administrator permissions.
+> On managed or enterprise devices, make sure that the account you use has local administrator permissions.
 
 #### Close Edge and Edge WebView2-based applications
 
-Running Edge or Edge WebView2-based applications might lock files required during install, update, or rollback operations.
+Running Edge or Edge WebView2-based applications might lock files that are required during installation, update, or rollback operations.
 
 Common WebView2-based applications include (but aren't limited to):
 
@@ -128,21 +128,21 @@ Follow these steps:
 
 1. Close all open applications.
 1. Open **Task Manager**.
-1. Confirm there are no running processes such as:
+1. Verify that there are no running processes such as:
    - `msedge.exe`
    - `msedgewebview2.exe`
-1. End any remaining processes if necessary.
-1. Retry the install, update, or rollback operation.
+1. End any remaining processes, if it's necessary.
+1. Retry the installation, update, or rollback operation.
 
 #### Temporarily disable third-party security software (if applicable)
 
 > [!IMPORTANT]
-> Follow your organization's security policies. If disabling security software isn't allowed, contact your IT administrator for assistance.
+> Follow your organization's security policies. If the policies don't allow you to disable security software, contact your IT administrator for assistance.
 
-Some third-party antivirus, endpoint protection, or application control solutions block:
+Some third-party antivirus, endpoint protection, or application control solutions block the following actions:
 
 - Installer execution (for example, `msedgeupdate.exe`, `msiexec.exe`)
-- File replacement during update or rollback
+- File replacement during an update or rollback operation
 - Service registration or scheduled task creation
 
 Follow these steps:
@@ -153,23 +153,23 @@ Follow these steps:
 
 ### Contact support
 
-If the steps in [Common troubleshooting checks](#common-troubleshooting-checks) don't resolve your problem, collect and package the following diagnostic logs. Then, submit them to the Microsoft Support Team for analysis:
+If the steps in [Common troubleshooting checks](#common-troubleshooting-checks) don't resolve your problem, collect and package the following diagnostic logs, and then, submit them to Microsoft Support for analysis:
 
 - Edge installation and update logs
 - Edge policy JSON export
 - Process Monitor (PML) log
 
 #### Collect Edge installation and update logs
 
-Collect logs from the following locations based on your installation type:
+Collect logs from the following locations, based on your installation type:
 
 ##### Update logs
 
 - If Edge is installed for all users:
 
   `%ALLUSERSPROFILE%\Microsoft\EdgeUpdate\Log\MicrosoftEdgeUpdate.log`
 
-- If Edge is installed for just you:
+- If Edge is installed for only you:
 
   `%LOCALAPPDATA%\Temp\MicrosoftEdgeUpdate.log`
 
@@ -179,58 +179,59 @@ Collect logs from the following locations based on your installation type:
 
   `%WINDIR%\Temp\msedge_installer.log`
 
-- If Edge is installed for just you:
+- If Edge is installed for only you:
 
   `%LOCALAPPDATA%\Temp\msedge_installer.log`
 
 #### Export Edge policy settings
 
-Follow these steps to export the Edge policy information:
+To export the Edge policy information, follow these steps:
 
-1. Open Microsoft Edge and go to `edge://policy`.
+1. Open Microsoft Edge, and browse to `edge://policy`.
 1. Select **Export to JSON**.
 1. Save the exported JSON file.
 
 #### Collect a Process Monitor log
 
-[Process Monitor](/sysinternals/downloads/procmon) is a Windows monitoring tool that captures real-time file system, registry, and process/thread activity.
+[Process Monitor](/sysinternals/downloads/procmon) is a Windows monitoring tool that captures real-time file system, registry, and process and thread activity.
 
-Follow these steps to collect a Process Monitor log:
+To collect a Process Monitor log, follow these steps:
 
-1. Download [Process Monitor](/sysinternals/downloads/procmon) and unzip it.
+1. Download [Process Monitor](/sysinternals/downloads/procmon), and expand it.
 1. Run `Procmon.exe`.
-1. When Process Monitor starts, data capture begins automatically. Select the **Capture** icon in the toolbar to stop the initial capture.
+1. When Process Monitor starts, data capture begins automatically. To stop the initial capture, select the **Capture** icon on the toolbar.
 
-   :::image type="content" source="./media/update-install-rollback-failures/procmon-capture-icon.png" alt-text="Screenshot of Process Monitor with the Capture button highlighted.":::
+   :::image type="content" source="./media/update-install-rollback-failures/procmon-capture-icon.png" alt-text="Process Monitor showing the Capture button highlighted.":::
 
 1. Go to **Edit** > **Clear Display** to clear existing data.
 
    :::image type="content" source="./media/update-install-rollback-failures/procmon-clear-display.png" alt-text="Screenshot of Process Monitor with the Clear Display option highlighted.":::
 
-1. Make sure the following options are enabled to capture all activity types:
+1. To capture all activity types, make sure that the following options are enabled:
+
    - File System
    - Registry
    - Process/Thread
    - Network
 
-   :::image type="content" source="./media/update-install-rollback-failures/procmon-activity-types.png" alt-text="Screenshot of Process Monitor with the File System, Registry, Process/Thread, and Network activity types selected.":::
+   :::image type="content" source="./media/update-install-rollback-failures/procmon-activity-types.png" alt-text="Process Monitor showing the File System, Registry, Process/Thread, and Network activity types selected.":::
 
-1. Select the **Capture** icon again to start monitoring.
-1. Retry the install, update, or rollback process to reproduce the problem.
+1. To start monitoring, select the **Capture** icon again.
+1. Reproduce the problem by retrying the installation, update, or rollback process.
 1. When the problem occurs, select the **Capture** icon again to stop monitoring.
 1. Save the log file:
    1. Go to **File** > **Save**.
-   1. In the dialog, select:
+   1. In the dialog box, select:
 
       - **Events to save**: _All events_
       - **Format**: _Native Process Monitor Format (PML)_
       - **Path**: Choose the folder where you want to save the log file
 
 #### Submit the diagnostic package
 
-After packaging the collected logs, submit the files to the [Microsoft Support Team](TODO). The support team will analyze the logs and help you resolve the problem.
+After you package the collected logs, submit the files to the [Microsoft Support Team](TODO). The support team analyzes the logs and helps you resolve the problem.
 
 ## Related content
 
 - [Sysinternals](/sysinternals)
-- [Troubleshooting with the Windows Sysinternals Tools](/sysinternals/resources/troubleshooting-book)
+- [Troubleshooting with the Windows Sysinternals Tools](/sysinternals/resources/troubleshooting-book)