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support/sales-copilot/crm-permissions-and-configurations/errors-enabling-salesforce-server-to-server-flow.md

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title: Errors When Enabling Salesforce in Server-to-Server Flow
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description: Troubleshoot errors that occur when you try to enable Salesforce in a server-to-server flow in the Sales app.
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description: Troubleshoot errors that occur when you try to enable Salesforce with a server-to-server flow in the Sales app.
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ms.date: 12/16/2025
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ms.reviewer: marrabi, shjais, v-shaywood
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ms.custom: sap:CRM Permissions and Configurations\CRM Settings
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---
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# Errors occur when enabling Salesforce in a server-to-server flow
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# Errors occur when enabling Salesforce with a server-to-server flow
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This article helps you troubleshoot errors that occur when you try to enable Salesforce in a server-to-server flow in the Sales app.
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This article helps you troubleshoot errors that occur when you try to enable Salesforce with a server-to-server flow in the Sales app.
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## Who is affected?
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### Symptoms
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When you try to enable Salesforce in a server-to-server flow, you receive the following error message:
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When you try to enable Salesforce with a server-to-server flow, you receive the following error message:
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> Couldn't assign permission set because the integration user is inactive in Salesforce.
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### Symptoms
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When you try to enable Salesforce in a server-to-server flow, you receive the following error message:
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When you try to enable Salesforce with a server-to-server flow, you receive the following error message:
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> Couldn't create user because Salesforce integration license limit reached.
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1. Under **User Licenses**, check the number of available **Salesforce Integration** licenses in the **Remaining Licenses** column. If the number is **0**, deactivate existing integration users or change their licenses to other types. You can also purchase more licenses.
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## Errors when enabling Salesforce in a server-to-server flow
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## Errors when enabling Salesforce with a server-to-server flow
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### Symptoms
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When you try to enable Salesforce in a server-to-server flow, you receive one of the following error messages:
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When you try to enable Salesforce with a server-to-server flow, you receive one of the following error messages:
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> Couldn't get deployment status due to incorrect ID format.
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### Symptoms
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When you try to enable Salesforce in a server-to-server flow, you receive the following error message:
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When you try to enable Salesforce with a server-to-server flow, you receive the following error message:
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> No changes were made.
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### Symptoms
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When you try to enable Salesforce in a server-to-server flow, you receive the following error message:
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When you try to enable Salesforce with a server-to-server flow, you receive the following error message:
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> The profile name is already in use. Pick a different name or rename the existing profile in Salesforce.
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### Symptoms
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When you try to enable Salesforce in a server-to-server flow, you receive the following error message:
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When you try to enable Salesforce with a server-to-server flow, you receive the following error message:
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> Required fields are missing: \<FieldNames\>
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To resolve this issue:
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1. Temporarily disable the custom validation rules for user creation. To make this change, go to **Setup** > **Object Manager** > **User** > **Validation Rules**.
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1. Try again to set up the Salesforce connection in the [Sales admin settings](/dynamics365/sales/admin-settings-overview).
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1. Try again to set up the Salesforce connection in the [Sales app admin settings](/microsoft-sales-copilot/connect-agent-datasource).
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1. After the Salesforce connection is set up and the integration user is created, re-enable your validation rules.
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## More information

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