Second, try [mounting Azure file share with storage account key](/azure/storage/files/storage-how-to-use-files-windows). If the share fails to mount, download [AzFileDiagnostics](https://github.com/Azure-Samples/azure-files-samples/tree/master/AzFileDiagnostics/Windows) to help you validate the client running environment. AzFileDiagnostics can detect incompatible client configurations that might cause access failure for Azure Files, give prescriptive guidance on self-fix, and collect the diagnostics traces.
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