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Merge branch 'main' of https://github.com/MicrosoftDocs/SupportArticles-docs-pr into pr/iomimtso/10256
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.openpublishing.redirection.json

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{
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"source_path": "support/dynamics-365/commerce/payments/adyen-support.md",
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"redirect_url": "/dynamics365/commerce/dev-itpro/payments-retail#what-is-the-service-level-agreement-sla-for-out-of-box-payment-connectors-like-adyen"
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},
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{
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"source_path": "support/power-platform/power-automate/desktop-flows/ui-automation/ui-sap-automation/sap-click-element-dpi.md",
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"redirect_url": "/troubleshoot/power-platform/power-automate/desktop-flows/sap-automation/sap-click-element-dpi"
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}
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]
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}

Exchange/Hub/index.yml

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# Card
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- title: Microsoft 365
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# imageSrc should be square in ratio with no whitespace
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imageSrc: /media/logos/logo-ms-social.png
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imageSrc: /media/logos/logo-ms-social.svg
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links:
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- url: /troubleshoot/microsoft-365/admin/o365-admin-welcome
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card

Microsoft365/Hub/index.yml

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# Card
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- title: Microsoft 365
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imageSrc: /media/logos/logo-ms-social.png
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imageSrc: /media/logos/logo-ms-social.svg
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links:
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- url: ../admin/o365-admin-welcome.yml
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: ../purview/microsoft-purview-welcome.yml
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text: Microsoft Purview
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# Card
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---
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title: Resolve issues when using Microsoft 365 apps on App-V enabled devices
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description: Provides a resolution to ensure that Microsoft 365 Apps are accessible to add-ins and LOB apps in App-V enabled devices.
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search.appverid:
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- MET150
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audience: ITPro
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ms.custom:
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- CSSTroubleshoot
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- CI 7326
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- CI 8349
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ms.topic: troubleshooting
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appliesto:
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- Microsoft 365 Apps for enterprise
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ms.date: 11/20/2025
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---
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# Resolve issues when using Microsoft 365 Apps on App-V enabled devices
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## Symptoms
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You experience one or more of the following issues on devices that are enabled for Microsoft Application Virtualization (App-V) and that have Microsoft 365 Apps for enterprise deployed through the Click-to-Run technology.
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- Add-ins and line-of-business (LOB) apps that are delivered through App-V cannot interact with the installed Office apps.
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- When you try to use [IE mode in Microsoft Edge](/deployedge/edge-ie-mode) to access documents on SharePoint, the browser cannot interact with the installed Office apps.
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- Windows Explorer crashes when you right-click a file and then select **Send To** > **Mail recipient**.
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## Resolution
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To resolve these issues, create the following registry key, and then restart the device.
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[!INCLUDE [Important registry alert](../../../../includes/registry-important-alert.md)]
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Both App-V and Office Click-to-Run use virtualization technologies to manage the applications on the device. This key enables the installed Office Click-to-Run virtualization system to recognize App-V virtualization so that the two technologies work well together.
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Subkey: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ClickToRun\OverRide]
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Name: **AllowJitvInAppvVirtualizedProcess**
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Type: **REG_DWORD**
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Value: **1**

Microsoft365/admin/admin/admintoc/toc.yml

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href: ../access-management/grant-everyone-claim-to-external-users.md
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- name: Issue with reset admin password
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href: ../access-management/issue-with-reset-admin-password.md
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- name: Microsoft 365 apps on App-V enabled devices
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href: ../access-management/resolve-issues-m365-apps-on-appv-devices.md
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- name: Your session has expired in Office Online
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href: ../access-management/your-session-has-expired-error.md
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- name: Account Security
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href: /microsoft-365/troubleshoot/installation/cannot-install-office-add-in
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- name: Error when uninstalling Microsoft 365 Pro Plus
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href: ../installation/something-went-wrong-30016-4-error.md
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- name: Error when uninstalling Microsoft 365 Pro Plus
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href: ../installation/something-went-wrong-30016-4-error.md
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- name: Miscellaneous
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items:
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- name: Enterprise version of Microsoft Support and Recovery Assistant

Microsoft365/purview/purview/diagnostics/purview-compliance-diagnostics.md

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- sap:Microsoft Purview Compliance
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- Microsoft Purview
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- CSSTroubleshoot
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- CI 2772, 1283, 5607
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- CI 2772, 1283, 5607, 8191
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ms.reviewer: shadans, sathyana, meerak, v-shorestris
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appliesto:
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- Microsoft Purview
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search.appverid: MET150
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ms.date: 09/11/2025
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ms.date: 11/19/2025
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---
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# Self-help diagnostics for Microsoft Purview
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### Available diagnostics
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The following table lists the available diagnostics on **Solutions** pages. You can access the diagnostics by selecting the associated link in the third column. When you're prompted, sign in to the Microsoft Purview portal.
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The following table lists the available diagnostics on **Solutions** pages. You can access the diagnostics by selecting the associated link in the fourth column. When you're prompted, sign in to the Microsoft Purview portal.
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**Note**: To run these diagnostics, the minimum requirement is that you're an administrator with the Organization Configuration role assigned to you.
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When you select a diagnostic on a Solutions page, it begins by running the [Check-PurviewConfig](/powershell/module/exchangepowershell/check-purviewconfi) cmdlet to check your organization's configuration settings in Microsoft Purview. Then the diagnostic calls the appropriate cmdlet listed in the following table to perform checks that are specific to your issue.
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| **Issue** | **Checks performed** | **Commandlet Used** | **Solutions page** |
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| Email encryption isn't working as expected. Are there any issues with my licenses or settings? | Checks license availability for sensitivity labels. Also checks information protection settings for your tenant, including Information Rights Management (IRM) and transport rule settings. Validates encryption settings. | [Test-IrmConfiguration](/powershell/module/exchangepowershell/test-irmconfiguration)| [Information Protection diagnostics](https://purview.microsoft.com/informationprotection/diagnostics) |

Office/Hub/index.yml

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links:
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- url: /troubleshoot/microsoft-365/admin/o365-admin-welcome
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card

Outlook/Hub/index.yml

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- url: /troubleshoot/microsoft-365/admin/o365-admin-welcome
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card

SharePoint/Hub/index.yml

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imageSrc: /media/logos/logo-ms-social.svg
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card

SkypeForBusiness/Hub/index.yml

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imageSrc: /media/logos/logo-ms-social.svg
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text: Microsoft 365 admin center
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text: Microsoft 365 Administration
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card

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