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Microsoft365/admin/admin/active-directory/single-sign-on-issues.md

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title: Use Remote Connectivity Analyzer to troubleshoot single sign-on issues
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description: Describes how to use Remote Connectivity Analyzer to diagnose single sign-on (SSO) logon issues in Microsoft 365, Azure, or Microsoft Intune. Also contains information about causes of common SSO failures and links to troubleshooting resources.
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author: Cloud-Writer
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ms.author: meerak
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manager: dcscontentpm
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ms.reviewer: v-jocomf, v-kccross
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audience: ITPro
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ms.topic: troubleshooting
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ms.custom:
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- CSSTroubleshoot
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ms.author: meerak
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ms.reviewer: v-jocomf
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search.appverid:
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- MET150
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appliesto:
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## More information
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The data flow of any SSO communication is predictable. The expected data flow pattern can be compared to or contrasted with a capture of the actual data flow that occurs during a failing SSO attempt to determine what might be wrong with the process.
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The data flow of any SSO communication is predictable. The expected data flow pattern can be compared to or contrasted with a capture of the actual data flow that occurs during a failing SSO attempt to determine what might be wrong with the process.
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### How to run Remote Connectivity Analyzer to test SSO authentication
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To run Remote Connectivity Analyzer to test SSO authentication, follow these steps:
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1. Open a web browser, and then browse to [https://www.testconnectivity.microsoft.com/tests/](https://www.testconnectivity.microsoft.com/tests/).
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1. Open a web browser, and then browse to [https://www.testconnectivity.microsoft.com/tests/SingleSignOn/input](https://www.testconnectivity.microsoft.com/tests/SingleSignOn/input).
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2. Type your user ID and the password, click to select the security acknowledgement check box, type the verification code, and then click **Perform Test**.
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> [!NOTE]
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> - Your user ID is your user principal name (UPN).
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> - You must enter the actual credentials that are associated with the SSO implementation that you're testing.
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> - Your user ID is your user principal name (UPN).
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> - You must enter the actual credentials that are associated with the SSO implementation that you're testing.
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:::image type="content" source="media/single-sign-on-issues/remote-connectivity-analyzer.png" alt-text="Screenshot of the Remote Connectivity Analyzer page.":::
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