minor updates and removed the Sales related info per PM

Author: aartig13

support/dynamics-365/customer-service/email/email-templates-and-formatting-issues.md

@@ -1,28 +1,30 @@
 ---
 title: Issues with Email Templates and Formatting in Dynamics 365
 description: Solves incorrect formatting, missing columns, spacing issues, the arbitrary tracking code appended to the subject line, and emails being sent only to the first contact in Microsoft Dynamics 365 apps.
-ms.reviewer: Megha
+author: Yerragovula
+ms.author: srreddy
+ms.reviewer: Meghgupta
 ai-usage: ai-assisted
 ms.date: 04/10/2025
 ms.custom: sap:E-Mail, DFM
 ---
 # Issues with email templates and formatting in Dynamics 365 apps
 
-This article addresses common issues encountered with email templates and formatting in Dynamics 365 Customer Service and Dynamics 365 Sales, including problems with the Enhanced Email form and email tracking tokens.
+This article addresses common issues encountered with email templates and formatting when using the Enhanced Email form in Dynamics 365 Customer Service.
 
-## Symptom 1
+## Symptoms
 
-When [emails are sent using Copilot](/dynamics365/sales/compose-send-email-copilot) with the **Enhanced Email** form, the emails received by end users have issues with their appearance. Specifically, the formatting is incorrect, some columns are missing, and there are problems with spacing.
+When [emails are sent using Copilot](/dynamics365/sales/compose-send-email-copilot) with the **Enhanced Email** form, the emails received by end users have issues with their appearance. Specifically, there may be issues with spacing, incorrect formatting, or missing columns.
 
 ### Cause
 
-The email formatting issue with Copilot and the Enhanced Email form occurs due to a known issue with the "New Look" or [modern text editor](/power-apps/maker/model-driven-apps/rich-text-editor-control) being enabled.
+The email formatting issue with Copilot and the Enhanced Email form occurs due to a known issue with the [modern text editor](/power-apps/maker/model-driven-apps/rich-text-editor-control) being enabled.
 
 ### Resolution
 
 Follow these steps to address the formatting issues caused by the Enhanced Email form:
 
-1. Navigate to the [Power Apps](https://make.powerapps.com).
+1. Navigate to [Power Apps](https://make.powerapps.com).
 2. Select the relevant environment.
 3. Go to **Tables** > **Email** > **Forms**, and then select the **Enhanced Email** form.
 4. Locate the **Body** field and delete the existing text editor control component.
@@ -34,24 +36,6 @@ After removing the text editor control component from the **Body** field and ena
 
 For more information, see [Enable enhanced recipient control for email](/dynamics365/customer-service/administer/add-recipient-control).
 
-## Symptom 2
-
-When you send emails from Dynamics 365 Sales using templates, the system automatically adds a random tracking code (formatted as CRM:nnnnn) to the subject line of the email. Additionally, instead of sending the email to all the intended recipients in the selected list, it only sends the email to the first contact on that list.
-
-### Cause
-
-The arbitrary code appended to the email subject line and emails being sent only to the first contact is caused by the email tracking token setting being enabled.
-
-### Resolution
-
-To prevent arbitrary tracking codes from being appended to the subject line and ensure emails are sent to all selected recipients:
-
-1. Access the Dynamics 365 Sales environment as a system administrator.
-2. Navigate to **Settings** > **Administration** > **System Settings**.
-3. Under the **Email** tab, locate the **Use tracking tokens** setting.
-4. Disable the **Use tracking tokens** option.
-5. Save the changes.
-
 ## More information
 
 - [Add the rich text editor control to a model-driven app](/power-apps/maker/model-driven-apps/rich-text-editor-control)