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Copy file name to clipboardExpand all lines: support/windows-365/known-issues-enterprise.md
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@@ -182,16 +182,18 @@ This change lets the web client or Safari browser store and use the `microsoft.u
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## Windows 365 Authentication Issues in Government Environments Using Windows App on macOS
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- Government customers (GCC, GCC High) using **Windows 365** on macOS might encounter authentication failures when adding a **Work or School Account** via the **Windows App**.
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- **Web browser access** to Windows 365 remains unaffected.
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- The Windows App on macOS doesn't properly detect the GCC High Windows 365 environment during discovery.
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- Required workspace URL (`https://rdweb.wvd.azure.us/api/arm/feeddiscovery`) isn't automatically identified during authentication.
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### Possible Cause
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- Government customers (GCC, GCC High) using **Windows 365** on macOS may encounter authentication failures when adding a **Work or School Account** via the **Windows App**.
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- **Web browser access** to Windows 365 remains unaffected.
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- The Windows App on macOS does not properly detect the GCC High Windows 365 environment during discovery.
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- Required workspace URL (`https://rdweb.wvd.azure.us/api/arm/feeddiscovery`) is not automatically identified during authentication.
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- This is by design and requires to choose **Add workspace** instead of **Work or School Account** for government customers.
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This behavior is by design and requires to choose **Add workspace** instead of **Work or School Account** for government customers.
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### Solution
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- Instead of selecting **Add Account**, choose **Add Workspace**.
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- Instead of selecting **Add Account**, select **Add Workspace**.
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- Manually enter the following URL: `https://rdweb.wvd.azure.us/api/arm/feeddiscovery`.
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- The Windows 365 devices should now be discovered and added.
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### Autopilot Device Preparation (DPP) initially shows as failed if timeout limit is reached
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Once you create the provisioning policy and you receive the error code `DevicePreparationProfileTimeout`, then the time-out limit has been reached and the Cloud PCs are provisioned without applying the Autopilot Device Preparation successfully.
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Once you create the provisioning policy and you receive the error code `DevicePreparationProfileTimeout`, then the timeout limit has been reached and the Cloud PCs are provisioned without applying the Autopilot Device Preparation successfully.
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#### Solution
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Continue to wait as the Autopilot Device Preparation will continue to install in the background after the initial timeout period.
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### Cloud PC serial numbers don't show immediately in Windows Autopilot Device Preparation deployment status
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When monitoring the status of the Autopilot Device Preparation profile immediately after provisioning, the Cloud PC serial numbers are not available.
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When monitoring the status of the Autopilot Device Preparation profile immediately after provisioning, the Cloud PC serial numbers aren't available.
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