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Copy file name to clipboardExpand all lines: support/power-platform/power-automate/desktop-flows/browser-automation/web-extensions-policies.md
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@@ -18,7 +18,7 @@ You experience the following symptoms:
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> Failed to assume control of _browser_ (Internal error or communication failure).
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> [!NOTE]
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> In this message, _browser_ represents the name of the web browser (for example, Microsoft Edge or Google Chrome).
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> In this message, _browser_ represents the name of the web browser, such as Microsoft Edge or Google Chrome.
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- During the design phase, when you open the UI element picker or the recorder and hover the mouse over a webpage, the following message is displayed:
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@@ -29,10 +29,10 @@ You experience the following symptoms:
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## Prerequisites
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- Make sure that the Power Automate web extension is installed and enabled in your browser.
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- Make sure that the correct Power Automate web extension is installed and enabled in your browser. Only one of the following extensions should be installed:
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- Make sure that the correct Power Automate web extension is installed and enabled in your browser. Install only one of the following extensions:
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- For Power Automate for desktop v2.27 or later versions, you need the **Microsoft Power Automate** extension.
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- For Power Automate for desktop v2.26 or earlier versions, you need the **Microsoft Power Automate (Legacy)** extension.
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- For Power Automate for desktop v2.27 or later versions, use the **Microsoft Power Automate** extension.
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- For Power Automate for desktop v2.26 or earlier versions, use the **Microsoft Power Automate (Legacy)** extension.
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For more information, see [Install Power Automate browser extensions](/power-automate/desktop-flows/install-browser-extensions).
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1. Open Windows Task Manager, select the **Details** tab, and then verify that `PAD.BrowserNativeMessageHost.exe` is running.
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> [!NOTE]
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> One instance of this .exe file runs for each browser type.
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> One instance of this process runs for each browser type.
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1. If PAD.BrowserNativeMessageHost.exe isn't running, follow these steps:
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1. Check whether the Power Automate web extension is installed and enabled. If it isn't installed, see the [Prerequisites](#prerequisites) section.
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1. Check whether the Power Automate web extension is installed and enabled. If it's not installed, see the [Prerequisites](#prerequisites) section.
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1. If the extension is installed, run the **Troubleshoot UI/Web automation issues** diagnostic in [Power Automate for desktop troubleshooter](/power-automate/desktop-flows/troubleshooter).
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@@ -62,15 +62,15 @@ Follow these steps:
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### Look for errors in the background script
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> [!NOTE]
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> This step is valid only for Microsoft Edge and Google Chrome.
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> This step applies only to Microsoft Edge and Google Chrome.
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Follow these steps:
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1. Go to the appropriate extension page:
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- Microsoft Edge: `edge://extensions/`
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- Google Chrome: `chrome://extensions/`
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1.Enable Developer mode.
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1.Turn on Developer mode.
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1. Find the Microsoft Power Automate extension.
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1. Select **background.html** for the Microsoft Power Automate (Legacy) browser extension or **service worker** for the Microsoft Power Automate browser extension. This step opens the developer tools.
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1. Check for any errors on the **Console** tab.
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- Microsoft Edge: `edge://policy/`
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- Google Chrome: `chrome://policy/`
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1. Check the **NativeMessagingBlocklist** policy. If this policy is enabled for all native messaging hosts, add the Power Automate for desktop native messaging host to the **NativeMessagingAllowlist** policy:
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1. Check the **NativeMessagingBlocklist** policy. If you enable this policy for all native messaging hosts, add the Power Automate for desktop native messaging host to the **NativeMessagingAllowlist** policy:
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1. Open **Start**, enter _Registry Editor_, and then select **Registry Editor** in the results.
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@@ -261,9 +261,9 @@ Follow these steps:
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### Check whether cmd.exe execution is disabled
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Power Automate for desktop relies on the browser extension to communicate with the native messaging host. If `cmd.exe` execution is blocked by Group Policy, Intune, or registry restrictions, the browser can't launch the native messaging host, and the Power Automate browser extension might fail.
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Power Automate for desktop relies on the browser extension to communicate with the native messaging host. If Group Policy, Intune, or registry restrictions block `cmd.exe` execution, the browser can't launch the native messaging host, and the Power Automate browser extension might fail.
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Restoring access to `cmd.exe` ensures that the browser can correctly launch the native messaging host that's required by the Power Automate browser extension.To re-enable `cmd.exe` by using one of the following methods.
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Restoring access to `cmd.exe` ensures that the browser can correctly launch the native messaging host that's required by the Power Automate browser extension.To re-enable `cmd.exe`, use one of the following methods.
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#### Re-enable cmd.exe by using Group Policy
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Check whether the `ComSpec` variable exists in **Environment variable** under **System variables**. If it doesn't exist, add it, and then try again:
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1. Select **Start**, search on **Environment variables**, and then select **Edit the system environment variables** in the search results.
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1. Select **Start**, search for **Environment variables**, and then select **Edit the system environment variables** in the search results.
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1. Select **Environment variables**.
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> [!NOTE]
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Follow these steps:
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1. Open **Start**, search on **Event Viewer**, and then select **Event Viewer** in the search results.
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1. Open **Start**, search for **Event Viewer**, and then select **Event Viewer** in the search results.
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1. In the left pane, expand **Event Viewer (Local)** > **Windows Logs** > **Application**.
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1. Locate the error entries that are related to Power Automate for desktop.
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### Disable other web extensions
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Try disabling all other web extensions except the Power Automate extension to see whether the issue persists.
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Try disabling all other web extensions except the Power Automate extension to see if the problem continues.
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### Disable browser background settings
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Some browser settings can interfere with the Power Automate extension. To resolve this issue, disable the following settings in your browser:
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Some browser settings can interfere with the Power Automate extension. To resolve this problem, disable the following settings in your browser:
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1. Open Microsoft Edge or Google Chrome.
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1. Go to **Settings** > **System and performance**.
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