Merge pull request #10385 from ryanberg-aquent/CI-8687

AB#8687: AI optimization: "Error 403 - This web app is stopped"

Author: ryanberg-aquent

support/azure/app-service/error-403-web-app-stopped-message.md

@@ -0,0 +1,53 @@
+---
+title: Error 403 - This web app is stopped message
+description: This article provides guidance on addressing the "Error 403 - This web app is stopped" message. 
+author: JarrettRenshaw
+manager: dcscontentpm
+ms.topic: troubleshooting-general
+ms.date: 12/17/2025
+ms.author: jarrettr
+ms.reviewer: v-ryanberg
+ms.service: azure-app-service
+ms.custom: sap:Availability, Performance, and Application Issues
+---
+# "Error 403 - This web app is stopped" message 
+
+This article provides guidance on addressing the "Error 403 - This web app is stopped" message in Azure App Service.
+
+## Symptom
+
+When browsing to an Azure web site, you encounter the following message: "Error 403 - This web app is stopped."
+
+## Cause
+
+There are three possible conditions:
+
+- The site has reached a [billing limit](#billing-limit) and is disabled.
+- The website has been [stopped in the portal](#website-stopped-in-the-portal).
+- The website has reached a [resource quota limit](#website-has-reached-a-resource-quota-limit).
+
+## Resolution
+
+### Billing limit
+
+This can occur when your Azure subscription has a spending limit. When the limit is reached, your site is suspended. 
+
+To verify this, browse to the [Azure Account Portal](https://account.windowsazure.com/Home/Index) and select **Account Center**. 
+
+If this is the issue, see [What do I do if my Azure subscription becomes disabled?](https://azure.microsoft.com/documentation/articles/billing-subscription-become-disable/) for information on how to resolve subscription limits.
+
+### Website stopped in the portal
+
+In [Azure portal](https://portal.azure.com/), check the status of your site. If it reads **Stopped**, select **Start**.
+
+### Website has reached a resource quota limit
+
+In Azure portal, navigate to the **Quotas** blade and determine your quota status. 
+
+There are two recovery options if you reach a usage quota:
+
+- Wait until the quota is reset. Under each quota, you see **Resets in X hours X minutes**. This is the quota measurement period. If you choose to wait, the site isn't be functional until this time expires. For example, the **Data Out** quota is applied once per day. If the quota is reached in the first hour of the measurement period (one day), your site will be offline for 23 hours until the quota is reset.
+
+- Scale up the web hosting plan. Quotas only apply to the Free and Shared web hosting plans. Upgrading your plan can solve the limit issue. For more information, see [Azure plan](https://azure.microsoft.com/pricing/offers/ms-azr-0017g/) and [Pricing calculator](https://azure.microsoft.com/pricing/calculator/).
+
+

support/azure/app-service/toc.yml

@@ -17,6 +17,8 @@ items:
           href: ./capture-memory-dumps-app-service.md
         - name: Availability, performance, and application FAQs
           href: web-apps-performance-faqs.md
+        - name: Error 403 - This web app is stopped message
+          href: error-403-web-app-stopped-message.md  
         - name: Worker Process requested recycle due to Percent Memory limit message 
           href: worker-process-percent-memory-limit-message.md
         - name: Troubleshoot instance-related issues

support/azure/app-service/worker-process-percent-memory-limit-message.md

@@ -28,8 +28,4 @@ Consider switching to 64-bit processes so you can take advantage of the addition
 
 Also note that a 64-bit environment requires a Basic or Standard service plan. Free and Shared plans always run in a 32-bit environment.
 
-For more information, see [Configure web apps in App Service](/azure/app-service/configure-common).
-
-[!INCLUDE [azure-help-support](~/includes/azure-help-support.md)] 
-
-[!INCLUDE [Third-party contact disclaimer](~/includes/third-party-contact-disclaimer.md)]
+For more information, see [Configure web apps in App Service](/azure/app-service/configure-common).