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support/azure/azure-container-instances/connectivity/web-socket-is-closed-or-could-not-be-opened.md

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title: Error - Web socket is closed or could not be opened
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description: Learn how to resolve the (Web socket is closed or could not be opened) error. This error prevents you from connecting to your container from a virtual network.
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ms.date: 12/28/2023
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ms.date: 02/24/2025
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author: tysonfms
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ms.author: tysonfreeman
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editor: v-jsitser
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ms.reviewer: v-leedennis
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ms.reviewer: albarqaw, v-weizhu, v-leedennis
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ms.service: azure-container-instances
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ms.custom: sap:Connectivity
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#Customer intent: As an Azure administrator, I want to learn how to resolve the "Web socket is closed or could not be opened" error so that I can successfully deploy an image onto a container instance.
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Allow ingress to TCP port 19390 in your firewall. At a minimum, make sure that your firewall gives access to that port for all public client IP addresses that the Azure portal has to connect to.
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In some scenarios the corporate proxy will also block this port.
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In some scenarios, the corporate proxy will also block this port.
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[!INCLUDE [Azure Help Support](../../../includes/azure-help-support.md)]

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