edit wording and make an include snippet

Author: haywoodsloan

support/sql/releases/includes/database-mail-stops.md

@@ -0,0 +1,9 @@
+Database Mail stops working after you install this cumulative update. You might see the following error message:
+
+```output
+Could not load file or assembly 'Microsoft.SqlServer.DatabaseMail.XEvents, Version=17.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91' or one of its dependencies. The system cannot find the file specified.
+```
+
+If you use Database Mail, don't install this update until a fix is available.
+
+If you already installed this update, [uninstall it](/sql/sql-server/install/uninstall-a-cumulative-update-from-sql-server) to restore Database Mail.

support/sql/releases/sqlserver-2022/cumulativeupdate23.md

@@ -24,17 +24,9 @@ This article describes Cumulative Update package 23 (CU23) for Microsoft SQL Ser
 
 ## Known issues in this update
 
-### Database Mail stops working after installing this cumulative update
+### Database Mail stops working after updating
 
-Microsoft is aware of an issue where Database Mail stops working after this cumulative update is installed. When this occurs, you might see the following message:
-
-```output
-Could not load file or assembly 'Microsoft.SqlServer.DatabaseMail.XEvents, Version=17.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91' or one of its dependencies. The system cannot find the file specified.
-```
-
-While we are working on a fix, we ask that customers who use Database Mail avoid installing this update.
-
-If you already installed this cumulative update, [uninstall](/sql/sql-server/install/uninstall-a-cumulative-update-from-sql-server) it to revert Database Mail to a working state.
+[!INCLUDE [database-mail-stops](../includes/database-mail-stops.md)]
 
 ### Incorrect behavior of SESSION_CONTEXT in parallel plans
 

support/sql/releases/sqlserver-2025/cumulativeupdate1.md

@@ -24,17 +24,9 @@ This article describes Cumulative Update package 1 (CU1) for Microsoft SQL Serve
 
 ## Known issues in this update
 
-### Database Mail stops working after installing this cumulative update
+### Database Mail stops working after updating
 
-Microsoft is aware of an issue where Database Mail stops working after this cumulative update is installed. When this occurs, you might see the following message:
-
-```output
-Could not load file or assembly 'Microsoft.SqlServer.DatabaseMail.XEvents, Version=17.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91' or one of its dependencies. The system cannot find the file specified.
-```
-
-While we are working on a fix, we ask that customers who use Database Mail avoid installing this update.
-
-If you already installed this cumulative update, [uninstall](/sql/sql-server/install/uninstall-a-cumulative-update-from-sql-server) it to revert Database Mail to a working state.
+[!INCLUDE [database-mail-stops](../includes/database-mail-stops.md)]
 
 ### Incorrect behavior of SESSION_CONTEXT in parallel plans