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1 | 1 | --- |
2 | 2 | title: Remote desktop connection is stuck |
3 | 3 | description: Fixes an issue when remote desktop may stick on the Securing remote connection screen. |
4 | | -ms.date: 01/15/2025 |
| 4 | +ms.date: 03/28/2025 |
5 | 5 | manager: dcscontentpm |
6 | 6 | audience: ITPro |
7 | 7 | ms.topic: troubleshooting |
8 | | -ms.reviewer: kaushika, ryhayash, mmiura, jarrettr, v-isboua |
| 8 | +ms.reviewer: kaushika, ryhayash, mmiura, jarrettr, v-isboua, warrenw |
9 | 9 | ms.custom: |
10 | 10 | - sap:remote desktop services and terminal services\web access (includes remoteapp and desktop connections) |
11 | 11 | - pcy:WinComm User Experience |
@@ -76,22 +76,22 @@ To work around this behavior, use either of the following methods: |
76 | 76 |
|
77 | 77 | ### Method 2 |
78 | 78 |
|
79 | | -Deploy a Group Policy to the client to turn off Automatic Root Certificates Update. To create a Group Policy, follow these steps on a Windows Server that is used for Group Policy Management in the same Active Directory domain as the RD Session Host and client: |
| 79 | +Deploy a Group Policy to the client to turn off Automatic Root Certificates Update. To create a Group Policy, follow these steps on a Windows Server computer that is used for Group Policy management in the same Active Directory domain as the RD Session Host and client: |
80 | 80 |
|
81 | | -1. Open Group Policy Management Console. |
| 81 | +1. Open Group Policy Management Console by using the following steps: |
82 | 82 |
|
83 | | - 1. hold the Windows key and press the r key. |
84 | | - |
85 | | - 1. Type *Gpmc.msc* in the **Run** box, and then select **OK**. |
| 83 | + 1. Press the Windows key+<kbd>R</kbd> to open the **Run** box. |
| 84 | + 2. Type **Gpmc.msc** in the **Run** box, and then select **OK**. |
86 | 85 |
|
87 | 86 | > [!NOTE] |
88 | | - > GPMC is installed by default on Domain Controllers and any Windows Server or Client that have the Remote Server Administration Tools installed |
| 87 | + > GPMC is installed by default on domain controllers and on any Windows Server or client that have the Remote Server Administration Tools installed. |
89 | 88 | |
90 | | -1. Create a new Group Policy Object (GPO) or select an existing Group Policy Object (GPO) to change. |
91 | | -1. Right-click the selected Group Policy Object (GPO) and then select **Edit** and browse to the following Group Policy: |
92 | | -**Computer Configuration** > **Administrative Templates** > **System** > **Internet Communication Management** > **Internet Communication settings** |
| 89 | +2. Create a new Group Policy Object (GPO) or select an existing Group Policy Object (GPO) to change. |
| 90 | +3. Right-click the selected Group Policy Object (GPO) and then select **Edit** and browse to the following Group Policy: |
| 91 | + |
| 92 | + **Computer Configuration** > **Administrative Templates** > **System** > **Internet Communication Management** > **Internet Communication settings** |
93 | 93 |
|
94 | | -1. In the details pane, double-click **Turn off Automatic Root Certificates Update**, and then select **Enabled**. |
95 | | -> [!WARNING] |
96 | | -> Turning off Automatic Root Certificates Updates means you will need to update any client or server when a new Root Certificate update is rolled out. |
| 94 | +4. In the details pane, double-click **Turn off Automatic Root Certificates Update**, and then select **Enabled**. |
97 | 95 |
|
| 96 | + > [!WARNING] |
| 97 | + > Turning off Automatic Root Certificates Update means you need to update any client or server when a new root certificate update is rolled out. |
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