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support/windows-server/remote/rdc-stuck-on-src-screen.md

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title: Remote desktop connection is stuck
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description: Fixes an issue when remote desktop may stick on the Securing remote connection screen.
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ms.date: 01/15/2025
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ms.date: 03/28/2025
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manager: dcscontentpm
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audience: ITPro
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ms.topic: troubleshooting
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ms.reviewer: kaushika, ryhayash, mmiura, jarrettr, v-isboua
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ms.reviewer: kaushika, ryhayash, mmiura, jarrettr, v-isboua, warrenw
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ms.custom:
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- sap:remote desktop services and terminal services\web access (includes remoteapp and desktop connections)
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- pcy:WinComm User Experience
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### Method 2
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Deploy a Group Policy to the client to turn off Automatic Root Certificates Update. To create a Group Policy, follow these steps on a Windows Server that is used for Group Policy Management in the same Active Directory domain as the RD Session Host and client:
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Deploy a Group Policy to the client to turn off Automatic Root Certificates Update. To create a Group Policy, follow these steps on a Windows Server computer that is used for Group Policy management in the same Active Directory domain as the RD Session Host and client:
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1. Open Group Policy Management Console.
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1. Open Group Policy Management Console by using the following steps:
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1. hold the Windows key and press the r key.
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1. Type *Gpmc.msc* in the **Run** box, and then select **OK**.
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1. Press the Windows key+<kbd>R</kbd> to open the **Run** box.
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2. Type **Gpmc.msc** in the **Run** box, and then select **OK**.
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> [!NOTE]
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> GPMC is installed by default on Domain Controllers and any Windows Server or Client that have the Remote Server Administration Tools installed
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> GPMC is installed by default on domain controllers and on any Windows Server or client that have the Remote Server Administration Tools installed.
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1. Create a new Group Policy Object (GPO) or select an existing Group Policy Object (GPO) to change.
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1. Right-click the selected Group Policy Object (GPO) and then select **Edit** and browse to the following Group Policy:
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**Computer Configuration** > **Administrative Templates** > **System** > **Internet Communication Management** > **Internet Communication settings**
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2. Create a new Group Policy Object (GPO) or select an existing Group Policy Object (GPO) to change.
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3. Right-click the selected Group Policy Object (GPO) and then select **Edit** and browse to the following Group Policy:
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**Computer Configuration** > **Administrative Templates** > **System** > **Internet Communication Management** > **Internet Communication settings**
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1. In the details pane, double-click **Turn off Automatic Root Certificates Update**, and then select **Enabled**.
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> [!WARNING]
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> Turning off Automatic Root Certificates Updates means you will need to update any client or server when a new Root Certificate update is rolled out.
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4. In the details pane, double-click **Turn off Automatic Root Certificates Update**, and then select **Enabled**.
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> [!WARNING]
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> Turning off Automatic Root Certificates Update means you need to update any client or server when a new root certificate update is rolled out.

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