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Copy file name to clipboardExpand all lines: support/windows-server/installing-updates-features-roles/error-0x800719e4-windows-update-fails.md
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@@ -65,37 +65,10 @@ Review the output for errors or corruption. If these commands make repairs, try
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> [!IMPORTANT]
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> Cleaning up transaction incorrectly logs can cause more issues to occur. Follow these steps carefully. This section contains two procedures. In most cases, you should use Option A. Use Option B only if the affected computer is a VM that can't start.
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**Option A: Rename the TxR and Windows Update folders (safer method)**
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Follow these steps:
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1. To stop the Windows Update service (WUauServ) and the Background Intelligent Transfer Service (BITS), run the following commands:
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```console
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net stop wuauserv
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net stop bits
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```
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1. To rename the TxR and Windows Update folders, run the following commands:
1. To restart the services, run the following commands:
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```console
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net start wuauserv
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net start bits
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```
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1. Restart the computer, and then try again to install the update.
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**Option B: Use a rescue VM to remove files (use only on a VM that doesn't start)**
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1. Create a rescue VM, and then move the operating system disk from the affected VM to the rescue VM.
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1. On the rescue VM, open an administrative command prompt window, and then change the working directory to \<drive>:\Windows\System32\Config\TxR.
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1. If the affected computer is a VM that can't start, create a rescue VM. Then move the operating system disk from the affected VM to the rescue VM.
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1. On the rescue VM or the affected physical computer, open an administrative command prompt window, and then change the working directory to \<drive>:\Windows\System32\Config\TxR.
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1. To remove the system and hidden attributes from the transaction log files, run the following command:
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```console
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del *.regtrans-ms
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```
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1.Move the operating system disk back to the original VM.
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1.If you're using a rescue VM, move the operating system disk back to the original VM.
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1. Start the VM, and then try again to install the update.
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1. Start the VM (or restart the physical computer), and then try again to install the update.
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### Step 3: Check for ghosted network adapters or drivers
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