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Copy file name to clipboardExpand all lines: support/windows-server/installing-updates-features-roles/troubleshoot-windows-update-error-0x80072f8f.md
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@@ -23,7 +23,7 @@ When you try to connect to Windows Update, you encounter error 0x80072f8f. This
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## Prerequisites
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Make sure that you back up the OS disk. For more information, see [About Azure Virtual Machine restore](/azure/backup/about-azure-vm-restore).
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For virtual machines (VMs) running Windows in Azure, make sure that you back up the OS disk. For more information, see [About Azure Virtual Machine restore](/azure/backup/about-azure-vm-restore).
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## How to identify the issue
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This error is usually caused by one of the following issues:
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-**Out-of-sync clock**: If the clock settings on the computer are incorrect, SSL negotiation fails. You can quickly verify clock accuracy from `WindowsUpdate.log` that always prints traces in local time.
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-**Untrusted SSL certificate**: In managed scenarios for Windows Server Update Services (WSUS) or Configuration Manager that's configured over SSL and includes self-generated or signed SSL certificates, the scan fails if the client doesn't trust the certificate chain.
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-**Untrusted SSL certificate**: This issue occurs in the following managed scenarios:
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- For Windows Server Update Services (WSUS).
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- For Configuration Manager that's configured over SSL and includes self-generated or signed SSL certificates.
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In these scenarios, the scan fails if the client doesn't trust the certificate chain.
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## Resolution
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Perform an [in-place upgrade](/azure/virtual-machines/windows-in-place-upgrade) on the Windows virtual machine (VM).
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For Windows-based computers, perform an [in-place upgrade](/windows-server/get-started/perform-in-place-upgrade#perform-the-in-place-upgrade).
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For VMs running Windows in Azure, see [in-place upgrade on the Windows virtual machine](/azure/virtual-machines/windows-in-place-upgrade).
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