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support/power-platform/power-automate/desktop-flows/ui-automation/ui-rdp-automation/collecting-debug-logs.md

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@@ -3,9 +3,9 @@ title: Collecting debug logs from agent for Virtual desktops
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description: Guide on how to collect debug logs from remote agent to further investigate issues.
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ms.reviewer: amitrou
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ms.author: iopanag
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author: JohnPanagiotopoulos
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author: iopanag
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ms.custom: sap:Desktop flows\UI or browser automation
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ms.date: 20/03/2025
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ms.date: 03/28/2025
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---
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# Collecting debug logs from agent for Virtual desktops

support/power-platform/power-automate/desktop-flows/ui-automation/ui-rdp-automation/configuring-timeouts.md

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description: Guide on how configure certain timeout that affect RDP/Citrix automations on Power Automate.
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ms.reviewer: amitrou
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ms.author: iopanag
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author: JohnPanagiotopoulos
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author: iopanag
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ms.custom: sap:Desktop flows\UI or browser automation
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ms.date: 20/03/2025
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ms.date: 03/28/2025
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---
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# Configuring timeouts for RDP/Citrix automations
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There might be cases where interacting with RDP/Citrix applications might timeout and require additional time to work. These can be configured like the rest of Power Automate timeouts like in [Timeout configuration for UI and browser automation](https://learn.microsoft.com/en-us/power-automate/desktop-flows/how-to/ui-automation-change-timeout-cofiguration). Use this guide to configure the following values as needed.
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There might be cases where interacting with RDP/Citrix applications might timeout and require additional time to work. These can be configured like the rest of Power Automate timeouts like in [Timeout configuration for UI and browser automation](/power-automate/desktop-flows/how-to/ui-automation-change-timeout-cofiguration). Use this guide to configure the following values as needed.
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## Issue: Something takes long time and fails afterwards
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support/power-platform/power-automate/desktop-flows/ui-automation/ui-rdp-automation/error-remote-desktop-not-found.md

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---
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title: Error: The remote desktop was not found
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title: Error "The remote desktop was not found"
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description: Solves an issue that occurs when on runtime the flow fails with 'The remote desktop was not found'
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ms.reviewer: amitrou
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ms.author: iopanag
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author: JohnPanagiotopoulos
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author: iopanag
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ms.custom: sap:Desktop flows\UI or browser automation
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ms.date: 03/03/2025
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ms.date: 03/28/2025
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---
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# Error: The remote desktop was not found
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# Error "The remote desktop was not found"
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This article helps you resolve an issue you may encounter when a flow fails with error 'The remote desktop was not found'.
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1. Make sure the affected RDP Window/Citrix Desktop/Virtual App is up.
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2. Find the desktop element that has the problem in the "UI Elements" pane on Designer and double click it to open the its selector editor.
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:::image type="content" source="media/error-remote-desktop-not-found/control-repo-desktop.png" alt-text="Screenshot of the Power Automate elements section with a Citrix desktop element highlighted.":::
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:::image type="content" source="media/error-remote-desktop-not-found/control-repo-desktop.png" alt-text="Screenshot of the Power Automate elements section with a Citrix app element highlighted.":::
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3. Check if the selector is using ordinal (eq is checked). If it uses, **uncheck** it and save it.
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:::image type="content" source="media/error-remote-desktop-not-found/rdp-selector-builder-ordinal.png" alt-text="Screenshot of the Power Automate elements section with a Citrix desktop element highlighted.":::
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:::image type="content" source="media/error-remote-desktop-not-found/rdp-selector-builder-ordinal.png" alt-text="Screenshot of the Power Automate selector builder window with ordinal attribute checkbox unchecked":::
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4. Click on the "Test" to test the new selector.

support/power-platform/power-automate/desktop-flows/ui-automation/ui-rdp-automation/no-clicks-on-runtime.md

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description: Solves an issue that occurs when hovering over elements in Citrix Virtual apps works but on runtime clicks do not work
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ms.reviewer: amitrou
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ms.author: iopanag
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author: JohnPanagiotopoulos
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author: iopanag
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ms.custom: sap:Desktop flows\UI or browser automation
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ms.date: 03/03/2025
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ms.date: 03/28/2025
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# Elements are highlighted but on runtime clicks are not happening on Citrix Virtual apps
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4. On the options shown, select the 'Let the operating system scale the resolution'.
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5. Click 'Save' and close the remaining Citrix workspace preferences windows.
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6. Close any Citrix Desktops or Virtual apps and start them again.
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7. If needed change the Desktop scaling of the machine running PAD to 100%. For unattended machines follow these instructions: [Set screen resolution on unattended mode - Power Automate](https://learn.microsoft.com/en-us/power-automate/desktop-flows/how-to/set-screen-resolution-unattended-mode)
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7. If needed change the Desktop scaling of the machine running PAD to 100%. For unattended machines follow these instructions: [Set screen resolution on unattended mode - Power Automate](/power-automate/desktop-flows/how-to/set-screen-resolution-unattended-mode)

support/power-platform/power-automate/desktop-flows/ui-automation/ui-rdp-automation/rdp-no-highlight.md

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ms.author: nimoutzo
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author: NikosMoutzourakis
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ms.custom: sap:Desktop flows\UI or browser automation
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ms.date: 03/03/2025
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ms.date: 03/28/2025
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---
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# UI element isn't highlighted or an error occurs when hovering over a UI or web element
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support/power-platform/power-automate/desktop-flows/ui-automation/ui-rdp-automation/recorder-not-recording-keystrokes.md

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description: Solves an issue that causes recorder not to record keystrokes on RDP windows
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ms.reviewer: amitrou
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ms.author: iopanag
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author: JohnPanagiotopoulos
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author: iopanag
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ms.custom: sap:Desktop flows\UI or browser automation
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ms.date: 03/03/2025
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ms.date: 03/28/2025
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# Recorder not recording keystrokes on RDP Window
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support/power-platform/power-automate/desktop-flows/ui-automation/ui-rdp-automation/troubleshooting-with-the-troubleshooter.md

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title: Troubleshooting RDP or Citrix issues with the Troubleshooter
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title: Troubleshooting RDP or Citrix automation issues with the Troubleshooter
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description: Guide on how use the Power Automate troubleshooter to diagnose RDP/Citrix automation issues.
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ms.reviewer: amitrou
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ms.author: iopanag
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author: JohnPanagiotopoulos
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author: iopanag
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ms.custom: sap:Desktop flows\UI or browser automation
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ms.date: 20/03/2025
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ms.date: 03/28/2025
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# Troubleshooting RDP or Citrix issues with the Troubleshooter
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# Troubleshooting RDP or Citrix automation issues with the Troubleshooter
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This article will help you use the Power Automate troubleshooter to diagnose and potentialy solve issues related to RDP or Citrix automation. When faced with such issues, the troubleshooter should be the first course of actions for diagnosing the problem.
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1. Make sure the problematic remote RDP/Citrix session/app is up. The troubleshooter will attempt to connect with it to check for issues.
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2. Launch the troubleshooter from the Power Automate menu, `Help -> Troubleshooter`
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:::image type="content" source="media/troubleshooting-with-the-troubleshooter/troubleshooting-with-the-troubleshooter.png" alt-text="Screenshot of the Power Automate designer help menu with the Troubleshooter option highlighted.":::
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:::image type="content" source="media/troubleshooting-with-the-troubleshooter/launch-troubleshooter-menu.png" alt-text="Screenshot of the Power Automate designer help menu with the Troubleshooter option highlighted.":::
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3. Click on the `Run` button of the `Troubleshoot UI/Web automation issues` section.
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support/power-platform/power-automate/desktop-flows/ui-automation/ui-rdp-automation/using-internal-troubleshooter.md

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description: This article guides the user to use the internal troubleshooter to diagnose issues related to Citrix/RDP automation
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ms.reviewer: amitrou
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ms.author: iopanag
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author: JohnPanagiotopoulos
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author: iopanag
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ms.custom: sap:Desktop flows\UI or browser automation
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ms.date: 03/03/2025
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# Using the internal troubleshooter to comprehensively diagnose Citrix/RDP automation issues
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support/power-platform/power-automate/toc.yml

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href: desktop-flows/ui-automation/set-drop-down-list-value-fails.md
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- name: UI element highlighting or hovering issues in virtual desktops
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href: desktop-flows/ui-automation/ui-rdp-automation/rdp-no-highlight.md
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- name: Troubleshooting RDP or Citrix automation issues with the Troubleshooter
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href: desktop-flows/ui-automation/ui-rdp-automation/troubleshooting-with-the-troubleshooter.md
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- name: Recorder not recording keystrokes on RDP Window
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href: desktop-flows/ui-automation/ui-rdp-automation/recorder-not-recording-keystrokes.md
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- name: Elements are highlighted but on runtime clicks are not happening on Citrix Virtual apps
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href: desktop-flows/ui-automation/ui-rdp-automation/no-clicks-on-runtime.md
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- name: Error "The remote desktop was not found"
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href: desktop-flows/ui-automation/ui-rdp-automation/error-remote-desktop-not-found.md
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- name: Using the internal troubleshooter to comprehensively diagnose Citrix/RDP automation issues
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href: desktop-flows/ui-automation/ui-rdp-automation/using-internal-troubleshooter.md
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- name: Collecting debug logs from agent for Virtual desktops
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href: desktop-flows/ui-automation/ui-rdp-automation/collecting-debug-logs.md
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- name: Configuring timeouts for RDP/Citrix automations
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href: desktop-flows/ui-automation/ui-rdp-automation/configuring-timeouts.md
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- name: '"Could not read the application certificate" error when creating a connection'
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href: desktop-flows/application-certificate-error.md
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- name: Agent-related errors when running attended or unattended desktop flows

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