Update to MTRW known issue workaround

Author: Cloud-Writer

Teams/teams-rooms-and-devices/teams-rooms-known-issues-windows.md

@@ -3,7 +3,7 @@ title: Known issues with Teams Rooms on Windows
 description: Provides a list of known issues for Teams Rooms on Windows.
 ms.author: meerak
 author: Cloud-Writer
-ms.reviewer: mattslomka, sohailta, garyanselme, czawideh
+ms.reviewer: mattslomka
 manager: dcscontentpm
 audience: ITPro
 ms.topic: troubleshooting
@@ -22,7 +22,7 @@ appliesto:
   - Microsoft Teams
 search.appverid: 
   - MET150
-ms.date: 10/07/2025
+ms.date: 10/16/2025
 ---
 # Known issues with Teams Rooms on Windows
 
@@ -50,7 +50,7 @@ ms.date: 10/07/2025
 |During a Coordinated meeting, when the meeting volume is changed by using a room remote, the speaker on a Surface Hub or Teams Rooms device turns on.|For a trusted device such as a Surface Hub or Teams Rooms device that is set up to automatically join a Coordinated meeting when the primary device joins, the speaker turns on when a room remote is used to change the meeting volume. This issue occurs even though the audio settings on the device are turned off, and whether they're enabled or disabled.|Turn off proximity join and room remote capabilities on the trusted devices that automatically join a Coordinated meeting.|
 |The central part of the console on a Teams Rooms device doesn't respond to touch and mouse input.|On some Microsoft Teams Rooms devices such as the Crestron Dell Optiplex 7080 that use a 4k monitor connected as the front-of-room display, the central portion of the display intermittently stops responding to touch and mouse controls.<br/><br/>Despite this issue, the Teams Rooms app is functional and accepts inputs from a connected keyboard.|Contact Microsoft Support for assistance to work around this issue.|
 |Poor audio quality from a Teams Rooms device.|You might experience any of the following audio quality issues from a USB microphone or speaker that's connected to your Teams Rooms device: <ul><li> - Echo sent to remote participants on the call.</li><li> - Low audio quality sent to remote participants on the call.</li><li> - Decrease in audio quality as the call progresses.</li><li> - Low volume in speakers within the room.</li></ul><br/>This issue might be caused when a setting in the audio driver configuration to enhance audio quality is enabled.|To fix the audio quality issue, disable the audio enhancement setting for the attached Teams-certified USB audio device by using the following steps:<ol><li>Select **Settings** on the Teams Rooms device console.</li><li>Select **Windows Settings**, and sign in to the Teams Rooms device as an administrator.</li><li>Open **Control Panel**.</li><li>Select **Hardware and Sound** > **Sound**.</li><li>On the **Playback** tab, select the affected audio device and then select **Properties**.</li><li>Select the **Advanced** tab.</li><li>In the **Signal Enhancements** section, uncheck **Enable audio enhancements**, and then select **OK**.</li><li>Select the **Recording** tab and repeat steps 5, 6 & 7 for the same audio device </li><li>Select **OK** and then close **Control Panel.</li><li>Restart the Teams Rooms device.</li></ol>|
-|Lenovo Teams Rooms devices display BitLocker recovery screen.|When you try to update Windows from 23H2 to 24H2 on a Lenovo Teams Rooms for Windows device that has BitLocker enabled, the update might fail and you see a BitLocker recovery screen instead.|Perform the following actions:<ol><li>Pause the Windows update on the affected device.</li><li>In the [Microsoft Teams Rooms Pro Management portal](/microsoftteams/rooms/update-management#update-management-experience-walk-through), pause the Teams Rooms app update to versions 5.3.205.0 and 5.4.210.0.</li></ol><br/>If one of these versions of the Teams Rooms app has already been installed on your device and it now displays the BitLocker recovery screen, enter the BitLocker recovery key to restore functionality.|
+|Lenovo Teams Rooms devices display BitLocker recovery screen.|When you try to update Windows from 23H2 to 24H2 on a Lenovo Teams Rooms for Windows device that has BitLocker enabled, the update might fail and you see a BitLocker recovery screen instead.|The Windows update to 24H2 on Lenovo devices is [blocked](https://support.microsoft.com/topic/kb5070632-some-devices-are-temporarily-unable-to-upgrade-to-windows-11-version-24h2-or-25h2-c3dd7515-21e6-46ce-9a9d-64a8882ef5ca) due to this issue. <br/><br/>You can safely upgrade the versions of the Teams Rooms app to 5.3.205.0 and 5.4.210.0 on the affected devices which will remain on Windows version 23H2. <br/><br/>If one of these versions of the Teams Rooms app is already installed and the device displays the BitLocker recovery screen, enter the BitLocker recovery key to restore functionality.|
 
 ## Limitations