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support/dynamics-365/field-service/administration/cannot-find-user-set-up-frontline-workers.md

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title: Can't find a user when setting up frontline workers
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description: Resolves an issue where you can't find a user when trying to assign security roles in a new Field Service environment.
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ms.author: jacoh
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author: jasonccohen
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ms.reviewer: v-wendysmith
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ms.reviewer: jacoh, v-wendysmith
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ms.date: 01/09/2026
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ms.custom: sap:Administration
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support/dynamics-365/field-service/administration/cant-identify-user.md

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title: Can't identify the user shown in an error message
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description: Resolves an issue where you can't identify the user shown in an error message in Microsoft Dynamics 365 Field Service.
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ms.author: jacoh
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author: jasonccohen
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ms.reviewer: v-wendysmith
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ms.reviewer: jacoh, v-wendysmith
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ms.date: 01/09/2026
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ms.custom: sap:Administration
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support/dynamics-365/field-service/administration/disable-auto-geo-code.md

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title: Can't create or save records due to address geocoding mapping service degradation
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description: Provides a workaround to resolve issues with saving records during service degradation of the Geo Code API in Dynamics 365 Field Service.
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author: jshotts
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ms.author: jasonshotts
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ms.reviewer: v-wendysmith
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ms.reviewer: jasonshotts, v-wendysmith
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ms.date: 01/13/2026
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ms.custom: sap:Administration
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support/dynamics-365/field-service/administration/entity-names-duplicated-numbers.md

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title: Entity record names have duplicate numbers
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description: Resolves issues with the incremental numbering of records for Dynamics 365 Field Service entities with auto-numbering.
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author: jshotts
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ms.author: jasonshotts
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ms.reviewer: v-wendysmith
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ms.reviewer: jasonshotts, v-wendysmith
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ms.date: 01/12/2026
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ms.custom: sap:Administration
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support/dynamics-365/field-service/administration/user-has-no-roles.md

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title: Incorrect user privileges errors in Dynamics 365 Field Service
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description: Resolves privileges errors that occur when a user tries to access work orders in Microsoft Dynamics 365 Field Service.
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ms.author: jacoh
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author: jasonccohen
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ms.reviewer: v-wendysmith
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ms.reviewer: jacoh, v-wendysmith
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ms.date: 01/09/2026
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ms.custom: sap:Administration
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support/dynamics-365/field-service/iot/no-device-history-properties.md

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title: No records after pulling IoT device data
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description: Resolves issues with missing data from IoT devices in Dynamics 365 Field Service by setting the Azure IoT Hub pricing and scale tier to S1-Standard.
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ms.author: vhorvath
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author: vhorvathms
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ms.reviewer: v-wendysmith
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ms.reviewer: vhorvath, v-wendysmith
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ms.date: 01/13/2026
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ms.custom: sap:IoT - Connected Field Service
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support/dynamics-365/field-service/iot/troubleshoot-iot-issues-logic-app.md

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title: Troubleshoot issues with IoT capabilities
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description: Provides a resolution to solve issues with IoT capabilities in Dynamics 365 Field Service.
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ms.author: vhorvath
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author: vhorvathms
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ms.reviewer: v-wendysmith
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ms.reviewer: vhorvath, v-wendysmith
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ms.date: 01/14/2026
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ms.custom: sap:IoT - Connected Field Service
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support/dynamics-365/field-service/rso/requirement-not-scheduled-in-rso.md

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title: Requirements not scheduled in Resource Scheduling Optimization
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description: Provides a resolution to solve the issues with unscheduled requirements.
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author: andrewclear-ms
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ms.author: anclear
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ms.reviewer: v-wendysmith
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ms.reviewer: anclear, v-wendysmith
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ms.date: 01/13/2026
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ms.custom: sap:Resource Scheduling Optimization
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support/dynamics-365/field-service/rso/system-failed-modify-bookings-error.md

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title: Optimization request fails to modify some bookings
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description: Resolves issues with optimization requests in the Resource Scheduling Optimization add-in for Dynamics 365 Field Service.
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author: andrewclear-ms
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ms.author: anclear
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ms.reviewer: v-wendysmith
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ms.reviewer: anclear, v-wendysmith
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ms.date: 01/13/2026
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ms.custom: sap:Resource Scheduling Optimization
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support/dynamics-365/field-service/scheduling/cascade-crew-changes-booking.md

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title: Issue with cascade crew changes when assigning a booking
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description: Resolves issues with cascade crew changes in Dynamics 365 Field Service.
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author: jshotts
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ms.author: jasonshotts
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ms.reviewer: v-wendysmith
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ms.reviewer: jasonshotts, v-wendysmith
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ms.date: 01/14/2026
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ms.custom: sap:Schedule Board
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