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support/azure/virtual-machines/windows/toc.yml

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href: vm-cannot-upgrade-64-vcpu.md
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- name: Known errors and issues
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items:
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- name: Troubleshoot Windows Update Error 0x80070002
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href: ../../../windows-server/troubleshoot-windows-update-error-code-0x8024002e.md?context=/troubleshoot/azure/virtual-machines/windows/context/context
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- name: Troubleshoot Windows update error code 0x8024002E
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href: ../../../windows-server/installing-updates-features-roles/troubleshoot-windows-update-error-code-0x8024002e.md?context=/troubleshoot/azure/virtual-machines/windows/context/context
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- name: My VM is not booting
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items:
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---
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title: Troubleshoot Windows Update Error Code 0x8024002E
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description: Learn how to resolve the Windows Update error code 0x8024002E indicating that access to an unmanaged server is not allowed.
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title: Troubleshoot Windows update error code 0x8024002E
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description: Learn how to resolve the Windows Update error code 0x8024002E indicating that access to an unmanaged server isn't allowed.
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ms.date: 04/08/2025
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manager: dcscontentpm
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audience: itpro
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---
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# Troubleshoot Windows Update Error Code 0x8024002E
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The Windows Update error code 0x8024002E indicates that access to an unmanaged server is not allowed, typically because the Windows Update Client service is disabled on the server. This document provides steps to identify and resolve this issue.
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The Windows Update error code 0x8024002E indicates that access to an unmanaged server isn't allowed, typically because the Windows Update Client service is disabled on the server. This document provides steps to identify and resolve this issue.
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## Prerequisites
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Ensure you have administrative access to the server to modify system settings and policies.
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## How to Identify the Issue
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## How to identify the issue
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To identify the issue, check the CBS.log for entries similar to the following:
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2024-04-17 08:45:10:060 1084 97b0 WuTask WuTaskManager delay initialize completed successfully..
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```
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## Root Cause
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## Root cause
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The error code 0x8024002E occurs when the Windows Update Client service is disabled, preventing access to unmanaged servers. This is often due to a Group Policy setting that disables Windows Update access.
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The error code 0x8024002E occurs when the Windows Update Client service is disabled, preventing access to unmanaged servers. This issue is often due to a Group Policy setting that disables Windows Update access.
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## Resolution or Troubleshooting Steps
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## Resolution or troubleshooting steps
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### Enable Windows Update Service
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### Enable Windows Update service
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1. Open the **Run** dialog by pressing `Win + R`, type `services.msc`, and press **Enter**.
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2. In the **Services** window, locate **Windows Update**.
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3. Right-click **Windows Update** and select **Properties**.
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4. Set the **Startup type** to **Automatic** and click **Start**.
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5. Click **OK** to apply the changes.
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4. Set the **Startup type** to **Automatic** and select **Start**.
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5. Select **OK** to apply the changes.
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### Modify Registry Key
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### Modify registry key
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[!INCLUDE [Registry alert](../../includes/registry-important-alert.md)]
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1. Open the **Run** dialog by pressing `Win + R`, type `regedit`, and press **Enter**.
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2. Navigate to the following registry key:
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- `HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\DisableWindowsUpdateAccess`
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3. If the value is set to `1`, change it to `0` to enable the service.
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4. It's recommended to manage this setting via Group Policy if possible.
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4. We recommend managing this setting via Group Policy if possible.
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### Disable Group Policy
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### Disable group policy
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1. Open the **Run** dialog by pressing `Win + R`, type `gpedit.msc`, and press **Enter**.
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2. Navigate to:
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- `Computer Configuration\Administrative Templates\System\Internet Communication Management\Internet Communication settings\`
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3. Disable the policy **Turn off access to all Windows Update features**.
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### Verify Manual Patching
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### Verify manual patching
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1. Open **Control Panel** and navigate to **Windows Update**.
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2. Attempt to manually patch the server through the Updates applet.
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3. If manual patching fails, collaborate with the Devices and Deployment team for further assistance.
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## Next Steps
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## Next steps
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If the issue persists after following these steps, contact the team supporting the Windows Update client for further assistance.
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**Partial Use of AI disclaimer**
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Certain sections of this document have been generated or enhanced using artificial intelligence (AI) technology.
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Certain sections of this document was generated or enhanced using artificial intelligence (AI) technology.

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