remove one article and up ms.date

Author: lucciz01

support/dynamics-365/customer-service/omnichannel-for-customer-service/agent-capacity-issue-in-customer-support-assignment.md

@@ -4,7 +4,7 @@ description: Solves an issue where customer support representatives (CSRs) in Mi
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/27/2025
+ms.date: 03/31/2025
 ms.reviewer: bavasude, srubinstein
 ms.custom: sap:Licensing, provisioning, and installation, DFM
 ---

support/dynamics-365/customer-service/omnichannel-for-customer-service/channel-provisioning-in-omnichannel-admin-center.md

@@ -4,7 +4,7 @@ description: Solves an issue where the Omnichannel Admin Center appears in read-
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/28/2025
+ms.date: 03/31/2025
 ms.reviewer: bavasude, srubinstein
 ms.custom: sap:Licensing, provisioning, and installation, DFM
 ---

support/dynamics-365/customer-service/omnichannel-for-customer-service/chat-channel-provisioning-fails-in-due-to-license-issue.md

@@ -4,7 +4,7 @@ description: Solves an issue where the chat channel provisioning fails in Micros
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/27/2025
+ms.date: 03/31/2025
 ms.reviewer: bavasude, srubinstein
 ms.custom: sap:Licensing, provisioning, and installation, DFM
 ---

support/dynamics-365/customer-service/omnichannel-for-customer-service/contact-center-workspace-not-visible.md

@@ -4,7 +4,7 @@ description: Solves an issue where users are unable to see or access the Dynamic
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/28/2025
+ms.date: 03/31/2025
 ms.reviewer: bavasude, srubinstein
 ms.custom: sap:Licensing, provisioning, and installation, DFM
 ---

support/dynamics-365/customer-service/omnichannel-for-customer-service/resource-not-found-error-when-configuring-whatsapp-channel.md

@@ -4,7 +4,7 @@ description: Solves the Resource not found for the segment error when configurin
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/27/2025
+ms.date: 03/31/2025
 ms.reviewer: parkmermel
 ms.custom: sap:WhatsApp via Twilio, DFM
 ---

support/dynamics-365/customer-service/omnichannel-for-customer-service/the-remote-name-could-not-be-resolved-error-when-enabling-or-adding-a-user.md

@@ -212,8 +212,6 @@
       items:
         - name: Incoming voice calls with long greeting messages cause connection delays
           href: omnichannel-for-customer-service/greeting-message-delay-agent-connection.md
-        - name: '"The remote name could not be resolved" error when enabling or adding a user'
-          href: omnichannel-for-customer-service/the-remote-name-could-not-be-resolved-error-when-enabling-or-adding-a-user.md
         - name: Use diagnostic messages to troubleshoot call issues
           href: omnichannel-for-customer-service/use-diagnostic-messages-in-call-issues.md
     - name: WhatsApp via Twilio