Skip to content

Commit a8e80ca

Browse files
authored
Update unable-to-submit-pvrr.md
Edit review per CI 8299
1 parent 9c3f064 commit a8e80ca

1 file changed

Lines changed: 15 additions & 15 deletions

File tree

support/dynamics-365/supply-chain/procurement/unable-to-submit-pvrr.md

Lines changed: 15 additions & 15 deletions
Original file line numberDiff line numberDiff line change
@@ -1,25 +1,25 @@
11
---
22
title: Troubleshoot Failures When Submitting a Prospective Vendor Registration Request
3-
description: Learn how to fix errors when submitting a Prospective Vendor Registration Request (PVRR). Identify causes like duplicate vendors or missing contact info.
3+
description: Learn how to fix errors when you submit a Prospective Vendor Registration Request (PVRR). Identify causes such as duplicate vendors or missing contact info.
44
ms.reviewer: sugaur
55
ms.date: 11/10/2025
66
ms.custom: sap:Purchase order procurement and sourcing\Issues with purchase orders
77
---
88

99
# Troubleshoot failures when submitting a Prospective Vendor Registration Request
1010

11-
This article provides troubleshooting guidance for failures that might occur when submitting a Prospective Vendor Registration Request (PVRR).
11+
This article provides troubleshooting guidance for failures that occur when you submit a Prospective Vendor Registration Request (PVRR).
1212

1313
## Symptoms
1414

15-
You might experience one or more of the following symptoms:
15+
You experience one or more of the following symptoms:
1616

17-
- You can't submit a _Prospective Vendor Registration Request (PVRR)_ in Dynamics 365 Finance and Operations.
18-
- The _Vendor Registration Wizard_ doesn't complete or fails to progress.
17+
- You can't submit a PVRR in Microsoft Dynamics 365 Finance and Operations.
18+
- The _Vendor Registration Wizard_ doesn't finish or progress.
1919

2020
## Cause 1: The vendor already exists
2121

22-
A PVRR can fail to submit if the vendor already exists in the system, causing duplication.
22+
A PVRR submission might fail if the vendor already exists in the system. In this situation, the submission creates duplicate records.
2323

2424
### Solution
2525

@@ -29,31 +29,31 @@ To avoid duplicate records:
2929

3030
1. Find the correct vendor contact.
3131

32-
1. Select **Provision vendor user** to link the existing vendor without creating a new PVRR.
32+
1. To link the existing vendor without creating a new PVRR, select **Provision vendor user**.
3333

34-
:::image type="content" source="./media/unable-to-submit-pvrr/provision-vendor-user.png" alt-text="The vendor contact page with the provision vendor user button highlighted.":::
34+
:::image type="content" source="./media/unable-to-submit-pvrr/provision-vendor-user.png" alt-text="The vendor contact page that has the provision vendor user button highlighted.":::
3535

3636
## Cause 2: Missing vendor contact information
3737

38-
A PVRR can fail to submit if the vendor contact information is missing in **Vendor collaboration > All contacts**.
38+
A PVRR submission might fail if the vendor contact information is missing in the **Vendor collaboration** > **All contacts** screen.
3939

4040
### Solution
4141

4242
To add the required vendor contact info:
4343

44-
1. Go to **System administration > Users** and delete the existing user record associated with the vendor.
44+
1. Go to **System administration** > **Users**, and delete the existing user record that's associated with the vendor.
4545

46-
:::image type="content" source="./media/unable-to-submit-pvrr/delete-vendor.png" alt-text="The users page with the delete button highlighted.":::
46+
:::image type="content" source="./media/unable-to-submit-pvrr/delete-vendor.png" alt-text="The users page that has the delete button highlighted.":::
4747

48-
1. Re-invite the vendor via **Procurement and Sourcing > Vendor collaboration requests > Prospective vendor request registration**.
48+
1. Re-invite the vendor by selecting **Procurement and Sourcing** > **Vendor collaboration requests** > **Prospective vendor request registration**.
4949

50-
:::image type="content" source="./media/unable-to-submit-pvrr/invite-user.png" alt-text="The Prospective vendor request registration page with the Invite user button highlighted.":::
50+
:::image type="content" source="./media/unable-to-submit-pvrr/invite-user.png" alt-text="The Prospective vendor request registration page that has the Invite user button highlighted.":::
5151

52-
This process creates both the user and vendor contact.
52+
This process creates both the user and vendor contacts.
5353

5454
## Cause 3: Incorrect user provisioning steps
5555

56-
A PVRR can fail to submit if the user provisioning steps aren't followed correctly.
56+
A PVRR submission might fail if the user provisioning steps aren't followed correctly.
5757

5858
### Solution
5959

0 commit comments

Comments
 (0)