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Copy file name to clipboardExpand all lines: support/dynamics-365/supply-chain/procurement/unable-to-submit-pvrr.md
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---
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title: Troubleshoot Failures When Submitting a Prospective Vendor Registration Request
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description: Learn how to fix errors when submitting a Prospective Vendor Registration Request (PVRR). Identify causes like duplicate vendors or missing contact info.
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description: Learn how to fix errors when you submit a Prospective Vendor Registration Request (PVRR). Identify causes such as duplicate vendors or missing contact info.
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ms.reviewer: sugaur
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ms.date: 11/10/2025
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ms.custom: sap:Purchase order procurement and sourcing\Issues with purchase orders
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---
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# Troubleshoot failures when submitting a Prospective Vendor Registration Request
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This article provides troubleshooting guidance for failures that might occur when submitting a Prospective Vendor Registration Request (PVRR).
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This article provides troubleshooting guidance for failures that occur when you submit a Prospective Vendor Registration Request (PVRR).
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## Symptoms
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You might experience one or more of the following symptoms:
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You experience one or more of the following symptoms:
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- You can't submit a _Prospective Vendor Registration Request (PVRR)_ in Dynamics 365 Finance and Operations.
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- The _Vendor Registration Wizard_ doesn't complete or fails to progress.
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- You can't submit a PVRR in Microsoft Dynamics 365 Finance and Operations.
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- The _Vendor Registration Wizard_ doesn't finish or progress.
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## Cause 1: The vendor already exists
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A PVRR can fail to submit if the vendor already exists in the system, causing duplication.
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A PVRR submission might fail if the vendor already exists in the system. In this situation, the submission creates duplicate records.
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### Solution
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1. Find the correct vendor contact.
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1.Select **Provision vendor user** to link the existing vendor without creating a new PVRR.
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1.To link the existing vendor without creating a new PVRR, select **Provision vendor user**.
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:::image type="content" source="./media/unable-to-submit-pvrr/provision-vendor-user.png" alt-text="The vendor contact page with the provision vendor user button highlighted.":::
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:::image type="content" source="./media/unable-to-submit-pvrr/provision-vendor-user.png" alt-text="The vendor contact page that has the provision vendor user button highlighted.":::
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## Cause 2: Missing vendor contact information
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A PVRR can fail to submit if the vendor contact information is missing in **Vendor collaboration > All contacts**.
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A PVRR submission might fail if the vendor contact information is missing in the **Vendor collaboration** > **All contacts** screen.
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### Solution
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To add the required vendor contact info:
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1. Go to **System administration > Users** and delete the existing user record associated with the vendor.
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1. Go to **System administration** > **Users**, and delete the existing user record that's associated with the vendor.
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:::image type="content" source="./media/unable-to-submit-pvrr/delete-vendor.png" alt-text="The users page with the delete button highlighted.":::
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:::image type="content" source="./media/unable-to-submit-pvrr/delete-vendor.png" alt-text="The users page that has the delete button highlighted.":::
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1. Re-invite the vendor via **Procurement and Sourcing > Vendor collaboration requests > Prospective vendor request registration**.
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1. Re-invite the vendor by selecting **Procurement and Sourcing** > **Vendor collaboration requests** > **Prospective vendor request registration**.
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:::image type="content" source="./media/unable-to-submit-pvrr/invite-user.png" alt-text="The Prospective vendor request registration page with the Invite user button highlighted.":::
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:::image type="content" source="./media/unable-to-submit-pvrr/invite-user.png" alt-text="The Prospective vendor request registration page that has the Invite user button highlighted.":::
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This process creates both the user and vendor contact.
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This process creates both the user and vendor contacts.
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## Cause 3: Incorrect user provisioning steps
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A PVRR can fail to submit if the user provisioning steps aren't followed correctly.
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A PVRR submission might fail if the user provisioning steps aren't followed correctly.
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