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support/power-platform/power-automate/desktop-flows/ui-automation/ui-rdp-automation/cyberark-connection-not-supported.md

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# CyberArk connections aren't supported for RDP automation
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This article helps you resolve an issue where you can't connect to a machine through CyberArk when using Remote Desktop Protocol (RDP) automation in Microsoft Power Automate for desktop.
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This article helps you resolve an issue where you can't connect to a machine through CyberArk when using Remote Desktop Protocol (RDP) automation in Power Automate for desktop.
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## Symptoms
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When you try to connect to a machine through CyberArk using RDP automation, you receive an error message indicating that the connection failed.
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When you try to connect to a machine through CyberArk using RDP automation, the connection fails and you receive the following error message:
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> A device attached to the system is not functioning.
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:::image type="content" source="media/cyberark-connection-not-supported/rdp-connection-failed.png" alt-text="Screenshot showing the error message when attempting to connect through CyberArk.":::
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CyberArk creates a nested remote connection path. Nested remote connections aren't supported in Power Automate for desktop.
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## Resolution
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## Solution
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Use a direct RDP connection to the target machine instead of connecting through CyberArk.
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