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AB#6402 11 articles (#9247)
* AB#6402 11 articles * updates * editing review * updates * updates * update msdate and reviewer
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‎support/windows-client/toc.yml‎

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- name: Introduction to TroubleShootingScript toolset (TSS)
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href: ./windows-tss/introduction-to-troubleshootingscript-toolset-tss.md
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- name: Collect data to analyze and troubleshoot Active Directory scenarios
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href: ./windows-tss/collect-data-analyze-troubleshoot-active-directory-scenarios.md
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- name: Collect data to analyze and troubleshoot application management scenarios
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href: ./windows-tss/collect-data-analyze-troubleshoot-application-management-scenarios.md
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- name: Collect data to analyze and troubleshoot clustering and high availability scenarios
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href: ./windows-tss/collect-data-analyze-troubleshoot-windows-clustering-scenarios.md
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- name: Collect data to analyze and troubleshoot Group Policy scenarios
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href: ./windows-tss/collect-data-analyze-troubleshoot-group-policy-scenarios.md
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- name: Collect data to analyze and troubleshoot licensing and activation scenarios
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href: ./windows-tss/collect-data-analyze-troubleshoot-licensing-activation-scenarios.md
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- name: Collect data to analyze and troubleshoot Windows networking scenarios
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href: ./windows-tss/collect-data-analyze-troubleshoot-windows-networking-scenarios.md
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- name: Collect data to analyze and troubleshoot performance scenarios
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href: ./windows-tss/collect-data-analyze-troubleshoot-performance-scenarios.md
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- name: Collect data to analyze and troubleshoot Remote Desktop Services scenarios
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href: ./windows-tss/collect-data-analyze-troubleshoot-remote-desktop-services-scenarios.md
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- name: Collect data to analyze and troubleshoot Shell experience scenarios
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href: ./windows-tss/collect-data-analyze-troubleshoot-shell-experiences-scenarios.md
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- name: Collect data to analyze and troubleshoot system management components scenarios
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href: ./windows-tss/collect-data-analyze-troubleshoot-sys-management-components-scenarios.md
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- name: Collect data to analyze and troubleshoot Windows servicing, Updates, and Features on Demand scenarios
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href: ./windows-tss/collect-data-analyze-troubleshoot-windows-servicing-scenarios.md
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- name: Gather information for Active Directory replication issues
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href: ./windows-tss/gather-information-using-tss-ad-replication.md
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- name: Gather information for deployment-related issues

‎support/windows-client/windows-tss/collect-data-analyze-troubleshoot-active-directory-scenarios.md‎

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---
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title: Collect Data to Analyze and Troubleshoot Active Directory Scenarios
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description: Helps gather information about your issue by using the TroubleShootingScript (TSS) toolset and learn what data to collect based on Active Directory scenarios.
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ms.date: 07/22/2025
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manager: dcscontentpm
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audience: itpro
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ms.topic: troubleshooting
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ms.reviewer: kaushika, traceytu, takarasz, v-lianna，raviks, warrenw
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ms.custom: sap:Support Tools\TSS, csstroubleshoot
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---
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# Collect data to analyze and troubleshoot Active Directory scenarios
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This article helps you gather information about your issue by using the TroubleShootingScript (TSS) toolset before contacting Microsoft support.
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## Prerequisites
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Refer to [Introduction to TroubleShootingScript toolset (TSS)](introduction-to-troubleshootingscript-toolset-tss.md#prerequisites) for prerequisites for the toolset to run properly.
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## Scenario: Active Directory replication and topology
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### TSS cmdlet
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Client:
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```powershell
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.\TSS.ps1 -Scenario ADS_AuthEx
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```
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Server (domain controller (DC)):
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```powershell
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.\TSS.ps1 -Scenario ADS_Auth
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```
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### TSS cmdlet description
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Run this cmdlet on both the source and destination DCs to gather data at the same time. Begin logging on both DCs using the TSS cmdlet and reproduce the issue by initiating replication with the [repadmin /replicate](/previous-versions/windows/it-pro/windows-server-2012-r2-and-2012/cc742152(v=ws.11)) cmdlet. For example, `repadmin /replicate dest-dc01 source-dc01 DC=contoso,DC=com`.
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## Scenario: Active Directory Certificate Services (ADCS)
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### TSS cmdlet
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Client:
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```powershell
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.\TSS.ps1 -Scenario ADS_AuthEx
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```
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Server:
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```powershell
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.\TSS.ps1 -Start -ADS_ADCS
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```
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### TSS cmdlet description
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Depending on the issue or scenario, you can run this cmdlet only on the ADCS server, the client, or both. Begin logging using the TSS cmdlet and reproduce the issue.
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## Scenario: Authentication issues (Kerberos and New Technology LAN Manager (NTLM))
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### TSS cmdlet
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Client:
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```powershell
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.\TSS.ps1 -Scenario ADS_AuthEx
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```
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Server:
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```powershell
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.\TSS.ps1 -Scenario ADS_Auth
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```
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### TSS cmdlet description
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Depending on the specific issue or scenario, you might need to gather data from the client, the server, and the DC, or from all three sources. For thorough troubleshooting, it's important to obtain data from all three sources. However, if you can't retrieve logs from the DC, you can continue logging on the client and server with the TSS cmdlet, and reproduce the issue.
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## Scenario: Domain join
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### TSS cmdlet
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Client:
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```powershell
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.\TSS.ps1 -Scenario ADS_AuthEx
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```
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Server:
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```powershell
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.\TSS.ps1 -Scenario ADS_Auth
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```
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### TSS cmdlet description
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Depending on the specific issue or scenario, you might need to gather data from the client and the DC. However, if you can't retrieve logs from the DC, you can continue logging on the client with the TSS cmdlet, and reproduce the issue.

‎support/windows-client/windows-tss/collect-data-analyze-troubleshoot-application-management-scenarios.md‎

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---
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title: Collect Data to Analyze and Troubleshoot Application Management Scenarios
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description: Helps gather information about your issue by using the TroubleShootingScript (TSS) toolset and learn what data to collect based on application management scenarios.
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ms.date: 07/22/2025
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manager: dcscontentpm
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audience: itpro
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ms.topic: troubleshooting
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ms.reviewer: kaushika, traceytu, takarasz, v-lianna, raviks, warrenw
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ms.custom: sap:Support Tools\TSS, csstroubleshoot
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---
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# Collect data to analyze and troubleshoot application management scenarios
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This article helps gather information about your issue by using the TroubleShootingScript (TSS) toolset before contacting Microsoft support.
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## Prerequisites
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Refer to [Introduction to TroubleShootingScript toolset (TSS)](introduction-to-troubleshootingscript-toolset-tss.md#prerequisites) for prerequisites for the toolset to run properly.
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## Scenario: Modern, Inbox, and Microsoft Store apps
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### TSS cmdlet
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```powershell
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.\TSS.ps1 -Scenario PRF_UWP
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```
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### TSS cmdlet description
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The `PRF_UWP` scenario is useful for troubleshooting problems with Inbox applications (Appx or Modern apps), the Start menu, and the Shell. For example, Universal Windows Platform (UWP) apps (such as Settings, Calculator, and Microsoft Store) don't launch or crash. This scenario also applies to issues where AppX package registration fails, or UWP apps are slow or unresponsive.
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## Scenario: Microsoft Store
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### TSS cmdlet
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```powershell
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.\TSS.ps1 -Scenario PRF_Store
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```
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### TSS cmdlet description
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The `PRF_Store` scenario is useful for troubleshooting installation problems with Inbox applications (Appx or Modern apps). For example, Microsoft Store doesn't open, crashes, hangs, or fails to install or update apps. This scenario also applies to issues where app deployments that rely on the Microsoft Store infrastructure fail, or where Microsoft Store apps don't appear in the Start menu or Company Portal.
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## Scenario: WinGet
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### TSS cmdlet
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```powershell
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.\TSS.ps1 -Scenario PRF_WinGet
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```
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### TSS cmdlet description
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The `PRF_WinGet` scenario is useful for troubleshooting issues with WinGet cmdlets failing or hanging. This scenario also applies to issues where the installating or upgrading apps via WinGet isn't working, or issues with the Microsoft Store integration in WinGet.
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## Scenario: Photos app
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### TSS cmdlet
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```powershell
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.\TSS.ps1 -Scenario PRF_Photo
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```
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### TSS cmdlet description
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The `PRF_Photo` scenario is useful for troubleshooting problems such as the Photos app not opening, crashing, or freezing. It also applies to issues where images fail to render or load slowly, or issues with editing, saving, or sharing photos.
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## Scenario: Clipboard and copy/paste
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### TSS cmdlet
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```powershell
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.\TSS.ps1 -Scenario PRF_Clipboard
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```
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### TSS cmdlet description
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The `PRF_Clipboard` scenario can help diagnose issues where the clipboard functionality is degraded or broken. Examples include copy/paste failing intermittently or stopping working entirely. This scenario also applies to issues where clipboard operations are slow or hang (for example, Snipping Tool delays).
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## Scenario: Camera problems
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### TSS cmdlet
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```powershell
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.\TSS.ps1 -Scenario PRF_MediaCamera
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```
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### TSS cmdlet description
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The `PRF_MediaCamera` scenario is useful for troubleshooting problems such as the camera not being detected or not working in apps like Teams, Zoom, or Camera. You might see a message like "No camera found" or an error code when launching the Camera app, or encounter a black screen or frozen video feed during video calls.

‎support/windows-client/windows-tss/collect-data-analyze-troubleshoot-group-policy-scenarios.md‎

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---
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title: Collect Data to Analyze and Troubleshoot Group Policy Scenarios
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description: Helps gather information about your issue by using the TroubleShootingScript (TSS) toolset and learn what data to collect based on Group Policy scenarios.
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ms.date: 07/22/2025
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manager: dcscontentpm
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audience: itpro
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ms.topic: troubleshooting
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ms.reviewer: kaushika, traceytu, takarasz, v-lianna, raviks, warrenw
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ms.custom: sap:Support Tools\TSS, csstroubleshoot
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---
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# Collect data to analyze and troubleshoot Group Policy scenarios
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This article helps gather information about your issue by using the TroubleShootingScript (TSS) toolset before contacting Microsoft support.
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## Prerequisites
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Refer to [Introduction to TroubleShootingScript toolset (TSS)](introduction-to-troubleshootingscript-toolset-tss.md#prerequisites) for prerequisites for the toolset to run properly.
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## Scenario: Issues applying Group Policy
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### TSS cmdlet
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Client:
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```powershell
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.\TSS.ps1 -Scenario ADS_AuthEx
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```
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Server (domain controller):
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```powershell
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.\TSS.ps1 -Scenario ADS_Auth
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```
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### TSS cmdlet description
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Depending on the specific issue or scenario, you might need to gather data from the client and the domain controller. However, if you can't retrieve logs from the domain controller, you can continue logging on the client with the TSS cmdlet and reproduce the issue.

‎support/windows-client/windows-tss/collect-data-analyze-troubleshoot-licensing-activation-scenarios.md‎

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---
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title: Collect Data to Analyze and Troubleshoot Licensing and Activation Scenarios
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description: Helps gather information about your issue by using the TroubleShootingScript (TSS) toolset and learn what data to collect based on licensing and activation scenarios.
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ms.date: 07/22/2025
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manager: dcscontentpm
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audience: itpro
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ms.topic: troubleshooting
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ms.reviewer: kaushika, traceytu, takarasz, v-lianna, raviks, warrenw
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ms.custom: sap:Support Tools\TSS, csstroubleshoot
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---
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# Collect data to analyze and troubleshoot licensing and activation scenarios
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This article helps gather information about your issue by using the TroubleShootingScript (TSS) toolset before contacting Microsoft support.
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## Prerequisites
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Refer to [Introduction to TroubleShootingScript toolset (TSS)](introduction-to-troubleshootingscript-toolset-tss.md#prerequisites) for prerequisites for the toolset to run properly.
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## Scenario: Windows volume activation
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### TSS cmdlet
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```powershell
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.\TSS.ps1 -CollectLog DND_SETUPReport
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```
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### TSS cmdlet description
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Use this scenario when Windows fails to activate. Run this cmdlet on the machine that is experiencing the activation failure. The `DND_SETUPReport` collects detailed logs including component-based servicing (CBS), Windows Update, and servicing logs to help identify root causes such as component corruption, servicing stack issues, or policy misconfigurations.

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