minor updates

Author: lucciz01

support/dynamics-365/customer-service/omnichannel-for-customer-service/channel-provisioning-in-omnichannel-admin-center.md

@@ -4,11 +4,11 @@ description: Solves an issue where the Omnichannel Admin Center appears in read-
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/27/2025
+ms.date: 03/28/2025
 ms.reviewer: bavasude, srubinstein
 ms.custom: sap:Licensing, provisioning, and installation, DFM
 ---
-# Provisioning channels in Omnichannel Admin Center
+# Can't provision channels in Omnichannel Admin Center
 
 This article provides guidance for resolving provisioning issues when the Omnichannel Admin Center application appears in read-only view.
 
@@ -21,22 +21,17 @@ When you try to provision a channel in the Omnichannel Admin Center, you encount
 
 ## Cause
 
-The Omnichannel Admin center has been deprecated. All functionalities previously available in the Omnichannel Admin center have been integrated into the Customer Service Admin Center. For more information, see [Deprecations in Dynamics 365 Customer Service](/dynamics365/customer-service/implement/deprecations-customer-service#provisioning-of-omnichannel-for-customer-service-in-power-platform-admin-center-is-deprecated).
+The Omnichannel Admin center has been deprecated. All functionalities previously available in the Omnichannel Admin center have been integrated into the Customer Service admin center. For more information, see [Deprecations in Dynamics 365 Customer Service](/dynamics365/customer-service/implement/deprecations-customer-service#provisioning-of-omnichannel-for-customer-service-in-power-platform-admin-center-is-deprecated).
 
 ## Resolution
 
 To successfully provision the chat (or other) channels, follow these steps:
 
 1. Navigate to your environment.
-
-2. Open the **Customer Service Admin Center** application.
-
+2. Open the **Customer Service admin center** application.
 3. Go to **Channels** under **Customer Support**.
-
 4. Select **Manage** to configure the channels.
-
 5. Check the appropriate boxes to provision the channels that you want to use.
-
 6. Select **Save**.
 
 For more information, see [Provision channels in Dynamics 365 Contact Center](/dynamics365/contact-center/implement/provision-channels).

support/dynamics-365/customer-service/omnichannel-for-customer-service/contact-center-workspace-not-visible.md

@@ -4,11 +4,11 @@ description: Solves an issue where users are unable to see or access the Dynamic
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/27/2025
+ms.date: 03/28/2025
 ms.reviewer: bavasude, srubinstein
 ms.custom: sap:Licensing, provisioning, and installation, DFM
 ---
-# Contact center workspace not visible
+# Dynamics 365 Contact Center workspace ins't visible
 
 Users may encounter an issue where they're unable to see or access the Dynamics 365 Contact Center workspace, even though they have been assigned the appropriate licenses and roles. This article provides an explanation of the issue and steps to resolve it.
 
@@ -22,12 +22,15 @@ The Dynamics 365 Contact Center workspace and the Customer Service workspace can
 
 ## Resolution
 
+> [!NOTE]
+> Existing organizations using the Customer Service workspace can't simultaneously display the Contact Center workspace. A separate environment is required to use the Contact Center workspace.
+
 To enable the Dynamics 365 Contact Center workspace, follow these steps:
 
 1. Create a new environment:
 
-    - Navigate to the [Power Platform Admin Center](https://admin.powerplatform.microsoft.com/).
-    - Select **Environments** from the left-hand menu.
+    - Navigate to the [Power Platform admin center](https://admin.powerplatform.microsoft.com/).
+    - Select **Environments** on the left navigation pane.
     - Select **+ New** to create a new environment.
 
 2. Deploy the Contact Center app:
@@ -40,10 +43,7 @@ To enable the Dynamics 365 Contact Center workspace, follow these steps:
     - Users who need access to the Dynamics 365 Contact Center workspace should switch to the newly created environment.
     - Ensure that appropriate licenses and roles are assigned within this new environment.
 
-> [!NOTE]
-> Existing organizations using the Customer Service workspace can't simultaneously display the Contact Center workspace. A separate environment is required to use the Contact Center workspace.
-
-## More Information
+## More information
 
 - [Overview of Contact Center workspace](/dynamics365/contact-center/use/ccw-overview)
-- [Overview of the Customer Service workspace application for Dynamics 365 Customer Service](/dynamics365/customer-service/implement/csw-overview?tabs=customerserviceadmincenter)
+- [Overview of the Customer Service workspace application for Dynamics 365 Customer Service](/dynamics365/customer-service/implement/csw-overview?tabs=customerserviceadmincenter)

support/dynamics-365/customer-service/toc.yml

@@ -172,7 +172,7 @@
           href: omnichannel-for-customer-service/agent-capacity-issue-in-customer-support-assignment.md
         - name: Chat channel provisioning fails due to license issue
           href: omnichannel-for-customer-service/chat-channel-provisioning-fails-in-due-to-license-issue.md
-        - name: Contact center workspace not visible
+        - name: Contact Center workspace isn't visible
           href: omnichannel-for-customer-service/contact-center-workspace-not-visible.md
         - name: Instance unavailable to select on the provisioning app
           href: omnichannel-for-customer-service/instance-unavailable-provision-omnichannel.md