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---
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title: Troubleshooting sync problems in audit logs
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description: Provides common causes for sync issues to help troubleshooting.
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title: Troubleshoot sync issues in audit logs
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description: Learn about common causes for synchronization issues to help with troubleshooting.
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author: pete-msft
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ms.component: pa-admin
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ms.date: 02/20/2025
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contributors:
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- Grant-Archibald-MS
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---
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# Troubleshooting sync problems in audit logs
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# Troubleshoot sync issues in audit logs
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## API permissions
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Go to your app registration and validate that you have the correct API permissions. Your app registration requires application permissions not delegated. Validate that the status is _Granted_.
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Go to your app registration, and validate that you have the correct API permissions. Your app registration requires application permissions, not delegated permissions. Validate that the status is _Granted_.
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:::image type="content" source="media/auditlog-troubleshoot-1.png" alt-text="Screenshot that highlights the Application type and Granted for status of a configured permission." lightbox="media/auditlog-troubleshoot-1.png":::
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:::image type="content" source="media/auditlog-troubleshoot-1.png" alt-text="Screenshot that highlights the Application type and Granted status of a configured permission." lightbox="media/auditlog-troubleshoot-1.png":::
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## Secret environment variable - Azure secret
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If you're using Azure Key value to store the app registration secret, validate that the Azure Key Vault permissions are correct.
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If you're using Azure Key Vault to store the app registration secret, validate that the Azure Key Vault permissions are correct.
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A user needs to be in the _Key Vault Secret User_ role to read and in the _Key Vault Contributor_ role to update.
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A user must be in the _Key Vault Secrets User_ role to read and the _Key Vault Contributor_ role to update.
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:::image type="content" source="media/auditlog-troubleshoot-2.png" alt-text="Screenshot that shows the Key Vault Contributor and Key Vault Secrets User roles." lightbox="media/auditlog-troubleshoot-2.png":::
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If you have other issues with Azure Key Vault regarding a firewall, static IPs for the Dataverse environment, or other such feature issues, contact product support to resolve them.
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If you experience other issues with Azure Key Vault that are related to a firewall, static IP addresses for the Dataverse environment, or other such feature issues, contact product support to fix them.
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## Secret environment variable - plain text
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If you're using plain text to store the app registration secret, validate that you entered the secret value itself, and not the secret ID. The secret value is a longer string with a larger character set than a GUID. For example, the string might have tilde characters.
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If you're using plain text to store the app registration secret, validate that you entered the secret value itself, not the secret ID. The secret value is a longer string that has a larger character set than a globally unique identifier (GUID). For example, the string for the secret value might include tilde (~) characters.

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