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Copy file name to clipboardExpand all lines: support/windows-client/installing-updates-features-roles/troubleshoot-windows-update-error-0x8024001e.md
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# Troubleshoot Windows Update error 0x8024001E
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This article describes how to troubleshoot Windows Update error code 0x8024001E. Several issues can cause this error, so this article describes how to identify some of the specific causes.
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This article describes how to troubleshoot Windows Update error code 0x8024001E. Because several different issues can cause this error, this article discusses how to identify some of the specific causes.
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## Symptoms
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You install a Windows update, but the installation fails and you see error code 0x8024001E. You might see other symptoms as well. Review the following list of symptoms to see if they apply to your issue. If so, they might provide insight into the cause of your specific issue.
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You install a Windows update, but the installation fails, and you see error code 0x8024001E reported. You might also experience other symptoms. Review the following list of symptoms to learn whether they apply to your issue. Any symptoms that do apply might provide insight into the cause of your specific issue.
-[Symptom 2: An unexpected system restart disrupts installation](#symptom-2-an-unexpected-system-restart-disrupts-installation)
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### Symptom 1: Security update doesn't install
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If the update that you tried to install is a security update, check the UpdateSessionOrchestrator logs located in C:\ProgramData\USOShared\Logs\System. Look for entries that resemble the following example:
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If the update that you try to install is a security update, check the UpdateSessionOrchestrator logs that are located in C:\ProgramData\USOShared\Logs\System. Look for entries that resemble the following example:
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### Symptom 2: An unexpected system restart disrupts installation
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If the computer or virtual machine (VM) restarts before the update finishes installing, the update might not install correctly. To see if this issue occurred, check the CBS logs. Look for entries that resemble the following example:
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If the computer or virtual machine (VM) restarts before the update finishes installing, the update might not install correctly. To learn whether this issue occurred, check the CBS logs. Look for entries that resemble the following example:
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```output
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Info CBS Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
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### Symptom 3: A scheduled task disrupts installation
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To see if this issue occurred, use Event Viewer to review the Microsoft-Windows-TaskScheduler/Operational event log. Look for sequences of events that resemble the following examples:
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To learn whether this issue occurred, use Event Viewer to review the Microsoft-Windows-TaskScheduler/Operational event log. Look for sequences of events that resemble the following example:
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```output
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Information 104 Microsoft-Windows-TaskSchedu1er Task registration NT AUTHORITY\SYSTEM User "NT AUTHORITY\SYSTEM" updated Task Scheduler task "\Microsoft\Windows\WindowsUpdate\Schedu1ed start"
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### Symptom 4: Windows Server Update Service (WSUS) issue, and secondary error code 0x800f0821
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In WSUS environments, a WSUS issue might prevent an update from installing and generate error code 0x8024001E and a secondary error code (0x800f0821). To see if this issue occurred, use Event Viewer to review the System event logs. Look for sequences of events that resemble the following examples:
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In WSUS environments, a WSUS issue might prevent an update from installing. It might also generate error code 0x8024001E plus a secondary error code, (0x800f0821). To learn whether this issue occurred, use Event Viewer to review the System event logs. Look for sequences of events that resemble the following example:
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```output
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Error Installation Failure: Windows failed to install the following update with error 0x8024001E: 2023-11 Cumulative Update for Windows
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## Cause
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The following conditions can cause error code 0x8024001E:
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The following conditions can cause error code 0x8024001E to occur:
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- The update source files on the computer might be corrupted or incomplete.
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- The computer might not have enough available disk space to install the update.
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- Intermittent connectivity might disrupt the update process.
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- Server maintenance, scheduled tasks, or other server outages might disrupt the update process.
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- The update source files on the computer is corrupted or incomplete.
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- The computer doesn't have enough available disk space to install the update.
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- Intermittent connectivity disrupts the update process.
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- Server maintenance, scheduled tasks, or other server outages disrupt the update process.
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## Resolution
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Follow these steps:
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1. If you identify a scheduled task that disrupts the update, disable that scheduled task.
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1. If you're using WSUS, make sure that WSUS is working correctly. For more information about managing WSUS, see [Windows Server Update Services best practices](../../mem/configmgr/update-management/windows-server-update-services-best-practices.md).
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1. Make sure that the C:/ drive has at least 10-15 GB of free space.
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1. Rename the software distribution folder. Open a Windows Command Prompt window, and then run the following commands:
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1. If you're using WSUS, make sure that WSUS is working correctly. For more information about how to manage WSUS, see [Windows Server Update Services best practices](../../mem/configmgr/update-management/windows-server-update-services-best-practices.md).
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1. Make sure that drive C has at least 10 GB of free space.
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1. Rename the software distribution folder. Open a Windows Command Prompt window, and then run the following command:
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```console
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net stop wuauserv
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1. Try again to install the update. Use one of the following methods:
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- Open **Windows Settings**, and select **Windows Update**. Follow the prompts to check for and install updates.
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- Manually download updates from [Microsoft Update Catalog](https://www.catalog.update.microsoft.com/). At the command prompt, run the following commands:
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- Manually download updates from [Microsoft Update Catalog](https://www.catalog.update.microsoft.com/). At the command prompt, run the following command:
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