Skip to content

Commit a0eb4c8

Browse files
authored
Update troubleshoot-windows-update-error-0x8024001e.md
Edit review per CI 7617
1 parent f739b71 commit a0eb4c8

1 file changed

Lines changed: 17 additions & 17 deletions

File tree

support/windows-client/installing-updates-features-roles/troubleshoot-windows-update-error-0x8024001e.md

Lines changed: 17 additions & 17 deletions
Original file line numberDiff line numberDiff line change
@@ -17,11 +17,11 @@ appliesto:
1717

1818
# Troubleshoot Windows Update error 0x8024001E
1919

20-
This article describes how to troubleshoot Windows Update error code 0x8024001E. Several issues can cause this error, so this article describes how to identify some of the specific causes.
20+
This article describes how to troubleshoot Windows Update error code 0x8024001E. Because several different issues can cause this error, this article discusses how to identify some of the specific causes.
2121

2222
## Symptoms
2323

24-
You install a Windows update, but the installation fails and you see error code 0x8024001E. You might see other symptoms as well. Review the following list of symptoms to see if they apply to your issue. If so, they might provide insight into the cause of your specific issue.
24+
You install a Windows update, but the installation fails, and you see error code 0x8024001E reported. You might also experience other symptoms. Review the following list of symptoms to learn whether they apply to your issue. Any symptoms that do apply might provide insight into the cause of your specific issue.
2525

2626
- [Symptom 1: Security update doesn't install](#symptom-1-security-update-doesnt-install)
2727
- [Symptom 2: An unexpected system restart disrupts installation](#symptom-2-an-unexpected-system-restart-disrupts-installation)
@@ -30,7 +30,7 @@ You install a Windows update, but the installation fails and you see error code
3030

3131
### Symptom 1: Security update doesn't install
3232

33-
If the update that you tried to install is a security update, check the UpdateSessionOrchestrator logs located in C:\ProgramData\USOShared\Logs\System. Look for entries that resemble the following example:
33+
If the update that you try to install is a security update, check the UpdateSessionOrchestrator logs that are located in C:\ProgramData\USOShared\Logs\System. Look for entries that resemble the following example:
3434

3535
```output
3636
*Error Originate:DownloadHandler::UpdateDownloadResult:1893* -> [hr] : -2145124322 (0x8024001E);
@@ -41,7 +41,7 @@ If the update that you tried to install is a security update, check the UpdateSe
4141

4242
### Symptom 2: An unexpected system restart disrupts installation
4343

44-
If the computer or virtual machine (VM) restarts before the update finishes installing, the update might not install correctly. To see if this issue occurred, check the CBS logs. Look for entries that resemble the following example:
44+
If the computer or virtual machine (VM) restarts before the update finishes installing, the update might not install correctly. To learn whether this issue occurred, check the CBS logs. Look for entries that resemble the following example:
4545

4646
```output
4747
Info CBS Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
@@ -52,7 +52,7 @@ Info CBS Execution Engine Finalize
5252

5353
### Symptom 3: A scheduled task disrupts installation
5454

55-
To see if this issue occurred, use Event Viewer to review the Microsoft-Windows-TaskScheduler/Operational event log. Look for sequences of events that resemble the following examples:
55+
To learn whether this issue occurred, use Event Viewer to review the Microsoft-Windows-TaskScheduler/Operational event log. Look for sequences of events that resemble the following example:
5656

5757
```output
5858
Information 104 Microsoft-Windows-TaskSchedu1er Task registration NT AUTHORITY\SYSTEM User "NT AUTHORITY\SYSTEM" updated Task Scheduler task "\Microsoft\Windows\WindowsUpdate\Schedu1ed start"
@@ -64,7 +64,7 @@ Use this event information to identify which scheduled task interfered with the
6464

6565
### Symptom 4: Windows Server Update Service (WSUS) issue, and secondary error code 0x800f0821
6666

67-
In WSUS environments, a WSUS issue might prevent an update from installing and generate error code 0x8024001E and a secondary error code (0x800f0821). To see if this issue occurred, use Event Viewer to review the System event logs. Look for sequences of events that resemble the following examples:
67+
In WSUS environments, a WSUS issue might prevent an update from installing. It might also generate error code 0x8024001E plus a secondary error code, (0x800f0821). To learn whether this issue occurred, use Event Viewer to review the System event logs. Look for sequences of events that resemble the following example:
6868

6969
```output
7070
Error Installation Failure: Windows failed to install the following update with error 0x8024001E: 2023-11 Cumulative Update for Windows
@@ -74,12 +74,12 @@ Information The Windows Update service entered the running state.
7474

7575
## Cause
7676

77-
The following conditions can cause error code 0x8024001E:
77+
The following conditions can cause error code 0x8024001E to occur:
7878

79-
- The update source files on the computer might be corrupted or incomplete.
80-
- The computer might not have enough available disk space to install the update.
81-
- Intermittent connectivity might disrupt the update process.
82-
- Server maintenance, scheduled tasks, or other server outages might disrupt the update process.
79+
- The update source files on the computer is corrupted or incomplete.
80+
- The computer doesn't have enough available disk space to install the update.
81+
- Intermittent connectivity disrupts the update process.
82+
- Server maintenance, scheduled tasks, or other server outages disrupt the update process.
8383

8484
## Resolution
8585

@@ -89,9 +89,9 @@ The following conditions can cause error code 0x8024001E:
8989
Follow these steps:
9090

9191
1. If you identify a scheduled task that disrupts the update, disable that scheduled task.
92-
1. If you're using WSUS, make sure that WSUS is working correctly. For more information about managing WSUS, see [Windows Server Update Services best practices](../../mem/configmgr/update-management/windows-server-update-services-best-practices.md).
93-
1. Make sure that the C:/ drive has at least 10-15 GB of free space.
94-
1. Rename the software distribution folder. Open a Windows Command Prompt window, and then run the following commands:
92+
1. If you're using WSUS, make sure that WSUS is working correctly. For more information about how to manage WSUS, see [Windows Server Update Services best practices](../../mem/configmgr/update-management/windows-server-update-services-best-practices.md).
93+
1. Make sure that drive C has at least 10 GB of free space.
94+
1. Rename the software distribution folder. Open a Windows Command Prompt window, and then run the following command:
9595

9696
```console
9797
net stop wuauserv
@@ -108,18 +108,18 @@ Follow these steps:
108108
1. Try again to install the update. Use one of the following methods:
109109

110110
- Open **Windows Settings**, and select **Windows Update**. Follow the prompts to check for and install updates.
111-
- Manually download updates from [Microsoft Update Catalog](https://www.catalog.update.microsoft.com/). At the command prompt, run the following commands:
111+
- Manually download updates from [Microsoft Update Catalog](https://www.catalog.update.microsoft.com/). At the command prompt, run the following command:
112112

113113
```console
114114
expand -f:*x64.cab c:\temp\filename.msu c:\temp
115115
dism /online /add-package /packagepath:c:\temp\Windows10-KB***-x64.cab
116116
```
117117

118118
> [!IMPORTANT]
119-
> Make sure that the computer or VM doesn't restart during the update process except when the update process requires a restart.
119+
> Make sure that the computer or VM doesn't restart during the update process unless the update process requires a restart.
120120

121121
If the issue persists, contact Microsoft Support.
122122

123123
**Partial Use of AI disclaimer**
124124

125-
Certain sections of this document have been generated or enhanced using artificial intelligence (AI) technology.
125+
Certain sections of this document were generated or enhanced by using artificial intelligence (AI) technology.

0 commit comments

Comments
 (0)