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---
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title: Connection fails with "Cloud PC does not support Entra ID single sign-on (SSO)."
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description: Introduces how to resolve the connection failure with "Cloud PC does not support Entra ID single sign-on (SSO)."
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title: Connection Fails with Cloud PC Does Not Support Entra ID Single Sign-on
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description: Introduces how to resolve the connection failure with the Cloud PC does not support Entra ID single sign-on error.
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audience: itpro
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manager: dcscontentpm
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ms.date: 04/02/2025
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ms.reviewer: wincicuex, erikje
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ms.topic: troubleshooting
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---
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# Windows 365 Link connection fails with "Cloud PC does not support Entra ID single sign-on (SSO)."
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# Windows 365 Link connection fails with "Cloud PC does not support Entra ID single sign-on"
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After a user authenticates on the sign in page, when the user tries to connect to the Cloud PC, the user might encounter the following message:
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After a user authenticates on the sign-in page, when the user tries to connect to the Cloud PC, the user might encounter the following message:
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> Something went wrong.
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> Your Cloud PC does not support Entra ID single sign-on.
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## Cause
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This error commonly occurs when SSO isn't enabled.
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This error commonly occurs when single sign-on (SSO) isn't enabled.
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## Resolution
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Windows 365 Link requires that [Single Sign-on is Enabled on the Cloud PC](/windows-365/link/requirements) that it's connecting to.
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Windows 365 Link requires that [SSO is enabled on the Cloud PC](/windows-365/link/requirements) it connects to.
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To confirm the status of SSO on a Cloud PC, follow these steps:
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To confirm the status of SSO on the Cloud PC, follow these steps:
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1. Sign in to the[Microsoft Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431).
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1. Sign in to the [Microsoft Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431).
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2. Navigate to **Devices** > **Device onboarding** > **Windows 365** > **All Cloud PCs**.
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3. Select **Columns** and select **Using single sign-on**.
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3. Select **Columns** > **Using single sign-on**.
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4. Search the list for the Cloud PC in question by device name or the user's User Principal Name (UPN).
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5. If **Using single sign-on** shows **No**, then Windows 365 Link can't connect to it.
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5. If **Using single sign-on** shows **No**, Windows 365 Link can't connect to it.
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## Reference
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For details on how to enable SSO on Cloud PCs, see [Configure single sign-on for Windows 365](/windows-365/enterprise/configure-single-sign-on)
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For details on how to enable SSO on Cloud PCs, see [Configure single sign-on for Windows 365 using Microsoft Entra authentication](/windows-365/enterprise/configure-single-sign-on).

support/windows-365/toc.yml

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href: ./health-checks.md
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- name: Connection errors
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href: ./connection-errors.md
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- name: Connection fails with "Cloud PC does not support Entra ID single sign-on (SSO)."
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- name: Connection fails with "Cloud PC does not support Entra ID single sign-on"
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href: connection-fails-with-cloud-pc-does-not-support-entra-id-single-sign-on-sso.md
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- name: Known issues with Windows 365 Business
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href: ./known-issues.md

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