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1 | 1 | --- |
2 | | -title: Connection fails with "Cloud PC does not support Entra ID single sign-on (SSO)." |
3 | | -description: Introduces how to resolve the connection failure with "Cloud PC does not support Entra ID single sign-on (SSO)." |
| 2 | +title: Connection Fails with Cloud PC Does Not Support Entra ID Single Sign-on |
| 3 | +description: Introduces how to resolve the connection failure with the Cloud PC does not support Entra ID single sign-on error. |
4 | 4 | audience: itpro |
5 | 5 | manager: dcscontentpm |
6 | 6 | ms.date: 04/02/2025 |
7 | 7 | ms.reviewer: wincicuex, erikje |
8 | 8 | ms.topic: troubleshooting |
9 | 9 | --- |
10 | | -# Windows 365 Link connection fails with "Cloud PC does not support Entra ID single sign-on (SSO)." |
| 10 | +# Windows 365 Link connection fails with "Cloud PC does not support Entra ID single sign-on" |
11 | 11 |
|
12 | | -After a user authenticates on the sign in page, when the user tries to connect to the Cloud PC, the user might encounter the following message: |
| 12 | +After a user authenticates on the sign-in page, when the user tries to connect to the Cloud PC, the user might encounter the following message: |
13 | 13 |
|
14 | 14 | > Something went wrong. |
15 | 15 | > Your Cloud PC does not support Entra ID single sign-on. |
16 | 16 |
|
17 | 17 | ## Cause |
18 | 18 |
|
19 | | -This error commonly occurs when SSO isn't enabled. |
| 19 | +This error commonly occurs when single sign-on (SSO) isn't enabled. |
20 | 20 |
|
21 | 21 | ## Resolution |
22 | 22 |
|
23 | | -Windows 365 Link requires that [Single Sign-on is Enabled on the Cloud PC](/windows-365/link/requirements) that it's connecting to. |
| 23 | +Windows 365 Link requires that [SSO is enabled on the Cloud PC](/windows-365/link/requirements) it connects to. |
24 | 24 |
|
25 | | -To confirm the status of SSO on a Cloud PC, follow these steps: |
| 25 | +To confirm the status of SSO on the Cloud PC, follow these steps: |
26 | 26 |
|
27 | | -1. Sign in to the [Microsoft Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431). |
| 27 | +1. Sign in to the [Microsoft Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431). |
28 | 28 | 2. Navigate to **Devices** > **Device onboarding** > **Windows 365** > **All Cloud PCs**. |
29 | | -3. Select **Columns** and select **Using single sign-on**. |
| 29 | +3. Select **Columns** > **Using single sign-on**. |
30 | 30 | 4. Search the list for the Cloud PC in question by device name or the user's User Principal Name (UPN). |
31 | | -5. If **Using single sign-on** shows **No**, then Windows 365 Link can't connect to it. |
| 31 | +5. If **Using single sign-on** shows **No**, Windows 365 Link can't connect to it. |
32 | 32 |
|
33 | 33 | ## Reference |
34 | 34 |
|
35 | | -For details on how to enable SSO on Cloud PCs, see [Configure single sign-on for Windows 365](/windows-365/enterprise/configure-single-sign-on) |
| 35 | +For details on how to enable SSO on Cloud PCs, see [Configure single sign-on for Windows 365 using Microsoft Entra authentication](/windows-365/enterprise/configure-single-sign-on). |
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