Merge pull request #9566 from MicrosoftDocs/main

Updates to SIP response code 415 and the ms.date for the Viva Pulse article

Author: Cloud-Writer

Teams/phone-system/direct-routing/microsoft-sip-response-codes-415.md

@@ -28,4 +28,4 @@ This article provides troubleshooting information for the combination of the SIP
 - Microsoft response code: **540415**
 - SIP response code: **415**
 - Suggested actions:  
-  - This error indicates that either the SBC offer is missing or it contains an unsupported media type. For example, the CONTENT-TYPE might be missing or the SBC offer has unsupported data such as information about the application, or pidf+xml. Check the SBC configuration to fix the problem.
+  - This error indicates that either the SBC offer is missing or it contains an unsupported media type. For example, the CONTENT-TYPE might be missing or the SBC offer has unsupported data such as `CONTENT-TYPE : application/pidf+xml`. Check the SBC configuration to fix the problem.

Viva/pulse/setup-errors/fix-setup-error-messages.md

@@ -1,23 +1,24 @@
 ---
-title: Resolve setup errors in Viva Pulse
-description: Fix error messages that you might experience when you navigate the setup process in Microsoft Viva Pulse.
+title: Resolve error messages during Viva Pulse setup
+description: Fix error messages that you might experience when you navigate the setup process in Viva Pulse.
 manager: dcscontentpm
-ms.author: michellehu
-ms.reviewer: michellehu
-ms.date: 11/06/2023
+ms.author: meerak
+ms.reviewer: michellehu, jjaworsk
+ms.date: 08/19/2025
 audience: ITPro
 f1.keywords: NOCSH
 ms.topic: troubleshooting
 search.appverid: MET150
 ms.custom: 
   - CSSTroubleshoot
   - CI 183792
+  - CI 7092
 ms.service: viva-pulse
 ---
 
-# Resolve error messages during setup
+# Resolve error messages during Viva Pulse setup
 
-As you navigate the setup process in Microsoft Viva Pulse, you might experience errors. The following table outlines the error messages you might see, a description of when they're displayed, and the next steps you can take to resolve those errors. This isn't an exhaustive list, and more error messages may be added in the future.
+As you navigate the setup process in Microsoft Viva Pulse, you might experience errors. The following table outlines the error messages you might see, a description of when they're displayed, and how to resolve the errors.
 
 | Error Message | Where the error appears | How to fix it |
 | ----------- | ----------- | ----------- |

support/dynamics-365/sales/troubleshoot-ai-agents-issues.md

@@ -1,18 +1,18 @@
 ---
-title: Troubleshoot Activation Issues With Dynamics 365 Sales AI Agents
-description: Solves activation issues related to Sales Qualification Agent and Opportunity Research Agent in Microsoft Dynamics 365 Sales.
+title: Troubleshoot Activation Issues with Dynamics 365 Sales AI Agents
+description: Solves activation issues related to the Sales Qualification Agent and Opportunity Research Agent in Microsoft Dynamics 365 Sales.
 ms.reviewer: aam, lavanyakr, pachatte
-ms.date: 08/15/2025
+ms.date: 08/20/2025
 ms.custom: sap:Sales Qualification Agent\Troubleshoot sales qualification agent
 ms.collection: CEnSKM-ai-copilot
 ---
 # Dynamics 365 Sales AI agent is stuck during activation
 
-This article provides guidance to resolve issues where the AI agents ([Sales Qualification Agent](/dynamics365/sales/sales-qualification-agent) and [Opportunity Research Agent](/dynamics365/sales/opportunity-research-agent)) in Dynamics 365 Sales get stuck during the activation process or revert to a draft state.
+This article provides guidance to resolve issues where the AI agents ([Sales Qualification Agent](/dynamics365/sales/sales-qualification-agent) and [Opportunity Research Agent](/dynamics365/sales/opportunity-research-agent)) in Microsoft Dynamics 365 Sales get stuck during the activation process or revert to a draft state.
 
 ## Symptoms
 
-As an administrator, you may encounter the following symptoms when you try to configure or activate AI agents:
+As an administrator, you might encounter the following symptoms when you try to configure or activate an AI agent:
 
 - When you try to test, start, or update the agent's configuration, it remains in the **Starting Agent**, **Starting Test**, or **Applying changes** state for more than 10 minutes.
 - You receive error messages, such as:
@@ -26,7 +26,7 @@ This issue occurs when the agent can't start the Power Automate flow required fo
 
 `<ORGURL>/api/data/v9.0/callbackregistrations?$filter=entityname eq 'msdyn_salesagentprofile'&$select=name,filteringattributes,softdeletestatus`
 
-If the query returns no results or if `softdeletestatus` is set to **1**, the issue is related to the Power Automate flow.
+If the query returns no results or the `softdeletestatus` is set to **1**, the issue is related to the Power Automate flow.
 
 [Learn more about callbackregistration EntityType](/power-apps/developer/data-platform/webapi/reference/callbackregistration).
 
@@ -38,7 +38,7 @@ Follow these steps to resolve the issue:
 2. Select the environment where the agent is published.
 3. Navigate to **My Flows**.
 4. Open the **Activate Sales Agent Profile Flow**.
-5. Turn off the flow, then turn it back on.
+5. Turn off the flow, and then turn it back on.
 6. Run the query again in your browser or API tool:
 
    `<ORGURL>/api/data/v9.0/callbackregistrations?$filter=entityname eq 'msdyn_salesagentprofile'&$select=name,filteringattributes,softdeletestatus`