Merge pull request #7890 from MicrosoftDocs/lucciz01-improve-an-error-occurred-while-synchronizing-item

AB#3017: Reorganize/move/improve articles - an-error-occurred-while-synchronizing-item

Author: lucciz01

.openpublishing.redirection.json

@@ -12614,6 +12614,26 @@
       "source_path": "support/windows-server/group-policy/apply-group-policy-objects-terminal-services.md",
       "redirect_url": "/troubleshoot/windows-server/group-policy/apply-group-policy-objects-rds",
       "redirect_document_id": true
+    },
+    {
+      "source_path": "support/dynamics-365/sales/an-error-occurred-while-synchronizing-item.md",
+      "redirect_url": "/troubleshoot/power-platform/dataverse/email-exchange-synchronization/an-error-occurred-while-synchronizing-item",
+      "redirect_document_id": true
+    },
+    {
+      "source_path": "support/dynamics-365/sales/http-server-returned-serviceunavailable.md",
+      "redirect_url": "/troubleshoot/power-platform/dataverse/email-exchange-synchronization/an-error-occurred-while-synchronizing-item",
+      "redirect_document_id": false
+    },
+    {
+      "source_path": "support/dynamics-365/sales/incomingmailboxinternalcrmerror.md",
+      "redirect_url": "/troubleshoot/power-platform/dataverse/email-exchange-synchronization/an-error-occurred-while-synchronizing-item",
+      "redirect_document_id": false
+    },
+    {
+      "source_path": "support/dynamics-365/sales/errorinternalservertransienterror-error.md",
+      "redirect_url": "/troubleshoot/power-platform/dataverse/email-exchange-synchronization/an-error-occurred-while-synchronizing-item",
+      "redirect_document_id": false
     }
   ]
 }

support/dynamics-365/sales/an-error-occurred-while-synchronizing-item.md

@@ -170,24 +170,16 @@
       href: trying-to-access-dynamics-365-app-for-outlook-from-email-do-not-recognize-error.md
     - name: Can't connect to Exchange message
       href: cannot-connect-to-exchange-message-when-using-dynamics-365-app-for-outlook.md
-    - name: Crm.80040216. An unexpected error occurred
-      href: an-error-occurred-while-synchronizing-item.md
     - name: Email or appointment tracked by App for Outlook shows as Track pending
       href: emails-tracked-by-dynamics-365-app-for-outlook-show-track-pending.md
     - name: Error in App for Outlook
       href: error-when-opening-365-app-outlook.md
     - name: Error when accessing CRM App for Outlook
       href: error-when-accessing-crm-app-outlook.md
-    - name: ErrorInternalServerTransientError error in mailbox
-      href: errorinternalservertransienterror-error.md
-    - name: Http server returned ServiceUnavailable exception warning level message
-      href: http-server-returned-serviceunavailable.md
     - name: IncomingEmailRejected error when installing App for Outlook
       href: error-incomingemailrejected-install-dynamics-365-app-outlook.md
     - name: IncomingEmailS2SApprovalNeeded error when installing App for Outlook
       href: error-install-dynamics-365-app-outlook.md
-    - name: IncomingMailboxInternalCrmError
-      href: incomingmailboxinternalcrmerror.md
     - name: Installation of Windows Live ID Sign-in Assistant failed
       href: installation-of-windows-live-id-sign-in-assistant-failed-exit-code-1603.md
     - name: Item level Server-Side Synchronization issues

support/dynamics-365/sales/errorinternalservertransienterror-error.md

@@ -0,0 +1,43 @@
+---
+title: Error occurred while synchronizing or receiving an email
+description: Fixes the 80040216, ServiceUnavailable, IncomingMailboxInternalCrmError, or ErrorInternalServerTransientError error during server-side synchronization in Dynamics 365.
+ms.reviewer: 
+ms.date: 12/31/2024
+ms.custom: sap:Email and Exchange Synchronization
+---
+# An error occurs when receiving or synchronizing an email in a Microsoft Dynamics 365 mailbox
+
+This article helps you resolve error messages logged in a Microsoft Dynamics 365 mailbox record during server-side synchronization.
+
+_Applies to:_   Microsoft Dynamics 365  
+_Original KB number:_   4477141, 4471977, 4471949, 4471948
+
+## Symptoms
+
+One of the following alerts is logged in the [Alerts](/power-platform/admin/monitor-email-processing-errors#view-alerts) section of a Dynamics 365 mailbox record:
+
+- > An error occurred while synchronizing the item \<Item Name\> from Microsoft Dynamics 365 for the mailbox \<Mailbox Name\>.
+  >
+  > **Email Server Error Code**: Crm.80040216. An unexpected error occurred.
+
+- > An error occurred in receiving email for the mailbox \<Mailbox Name\> while connecting to the email server. The owner of the associated email server profile \<Profile Name\> has been notified. The system will try to receive email again later.
+  >
+  > **Email Server Error Code**: Http server returned ServiceUnavailable exception
+
+- > An internal Microsoft Dynamics 365 error occurred while receiving email through the mailbox \<Mailbox Name\>. The owner of the associated email server profile \<Profile Name\> has been notified. The system will try to receive email again later.
+  >
+  > **Email Server Error Code**: IncomingMailboxInternalCrmError
+
+- > An unexpected error occurred while receiving email. Mailbox \<Mailbox Name\> didn't synchronize. The owner of the associated email server profile \<Profile Name\> has been notified.
+  >
+  > **Email Server Error Code**: ErrorInternalServerTransientError
+
+## Cause
+
+The error messages might occur when [server-side synchronization](/power-platform/admin/server-side-synchronization) tries to synchronize an item with Microsoft Exchange but encounters issues such as internal errors or a 503 (Service Unavailable) error. Typically, these are temporary problems, and synchronization usually succeeds in the next cycle (approximately every 15 minutes).
+
+## Resolution
+
+- If the issue doesn't persist during the next synchronization cycle (typically in 15 minutes), you can ignore it.
+- If the issue persists and the mentioned item isn't being synchronized by server-side synchronization, you can contact Microsoft Support through the **Help + Support** experience in the [Power Platform admin center](https://admin.powerplatform.microsoft.com/support). 
+- Additionally, there might be an issue with your email server, so you can first verify that you can send and receive emails successfully with your email service.

support/dynamics-365/sales/http-server-returned-serviceunavailable.md

@@ -14,6 +14,8 @@
   items:
     - name: 401 Unauthorized exception when using Server-Side Synchronization
       href: email-exchange-synchronization/exception-when-using-server-side-sync.md
+    - name: An error occurred when receiving or synchronizing an email
+      href: email-exchange-synchronization/an-error-occurred-while-synchronizing-item.md
     - name: An error occurred while creating the incoming email
       href: email-exchange-synchronization/error-when-creating-an-incoming-email.md
     - name: '"A scheduling conflict was found when saving appointment" error'