Merge pull request #8057 from MicrosoftDocs/users/johndund/updateinstalldocs

AB#3533: Update logs documentation to be more generic

Author: lucciz01

support/power-platform/power-automate/desktop-flows/how-to-get-power-automate-desktop-installer-logs.md

@@ -1,54 +1,52 @@
 ---
-title: Power Automate for desktop installation logs
-description: Introduces the locations that contain Power Automate for desktop installation logs.
-ms.reviewer: quseleba, guco
-ms.date: 09/13/2024
+title: Power Automate for desktop logs
+description: Introduces the locations that contain Power Automate for desktop logs.
+ms.reviewer: quseleba, guco, madiazor, johndund
+ms.date: 01/22/2025
 ms.custom: sap:Desktop flows\Working with Power Automate for desktop
 ---
-# Power Automate for desktop installation logs
+# Power Automate for desktop logs
 
-If your Power Automate for desktop installation fails, you can use the logs described in this article to diagnose and resolve issues. If you need to contact [Microsoft Support](https://www.microsoft.com/power-platform/products/power-automate/support) for assistance with installation issues, collect the following logs in a .zip file and include them in the support request to expedite the investigation.
+When troubleshooting issues with Power Automate for desktop, you might need to collect logs for customer support to analyze. These logs can be for a failed installation, problems running desktop flows, or issues with Power Automate or the machine runtime application.
 
 _Applies to:_   Power Automate  
 _Original KB number:_   4555577
 
 ## Installer logs
 
-These logs can be found in the _%temp%_ folder of the user who performed the installation. You can find them by typing _%temp%_ in the address bar of File Explorer. The files of interest are:
+The easiest way to get installer logs is to export them using the link provided at the end of a failed installation. When your installation fails and displays "There's a problem installing," select the **installation log files** link located under the **Troubleshooting tips** section.
+
+:::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/installation-log-files.png" alt-text="Screenshot of the page that contains the installation log files link that you can use to export the installer logs.":::
+
+If you need to get the installer files manually, they can be found in the _%temp%_ folder of the user who performed the installation. You can find them by typing _%temp%_ in the address bar of File Explorer to locate the following files:
 
 - _Power Automate for desktop\_*.log_
 - _Power Automate for desktop\_\*\_\*\_MicrosoftFlowRPA.log_
 
-The _Power Automate for desktop\_*.log_ file contains the general reason why the installation failed. The _Power Automate for desktop\_\*\_\*\_MicrosoftFlowRPA.log_ file has more detailed information.
+The _Power Automate for desktop\_*.log_ file contains the general reason for the installation failure. The _Power Automate for desktop\_\*\_\*\_MicrosoftFlowRPA.log_ file provides more detailed information.
 
 :::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/power-automate-installer-logs.png" alt-text="Screenshot of the Power automate for desktop installer logs.":::
 
-### How to export the Installer logs
+## On-premises product logs
 
-If your installation encounters an error and displays the message "There's a problem installing," you can find more details by selecting the "installation log files" link located under the **Troubleshooting tips** section. This will allow you to export the installer logs.
+For issues with creating flows, [using the Runtime Application to register](/power-automate/desktop-flows/manage-machines#register-a-new-machine) or configure your machine, or issues during cloud runtime, you might need to gather on-premises logs.
 
-:::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/installation-log-files.png" alt-text="Screenshot of the page that contains the installation log files link that you can use to export the installer logs.":::
+The easiest way to do this is to use the Power Automate machine runtime application. If you have the application installed, you can [use it to export logs automatically](/power-automate/desktop-flows/troubleshoot#collect-machine-logs).
 
-## Program data logs
-
-These are logs of the components installed on your machine. You can find them by typing the path _%programdata%\Microsoft\Power Automate\Logs_ in the address bar of File Explorer.
+If you need to collect on-premises logs manually, they can be found in _%programdata%\Microsoft\Power Automate\Logs_.
 
 > [!NOTE]
 > You need administrator privileges to read or copy these files to another folder. After copying them to a different folder, non-administrator users can open them.
 
 ## Event Viewer logs
 
-These logs are helpful when a Windows service fails to start.
+Event Viewer application logs are helpful when an application crashes or a Windows service fails to start.
 
 Follow these steps to view and save the logs:
 
 1. Open the Windows Event Viewer.
-2. Go to **Windows Logs** > **Application**, find the error, and review the information in the **General** and **Details** tabs.
-3. If needed, use the **Filter Current Log** menu to filter by **Event level** or **Logged** time (such as the last hour).
+2. Go to **Windows Logs** > **Application**, and look for an error with the source corresponding to the application that experienced the problem.
+3. Use the **Filter Current Log** menu to filter by **Event level** or **Logged** time (such as the last hour) if needed.
 4. To save the filtered log file, select **Save Filtered Log File As** and save it as an event file.
 
 :::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/power-automate-event-viewer-logs.png" alt-text="Screenshot of an example error logged in the Event Viewer.":::
-
-## More information
-
-[Troubleshoot installation issues in Power Automate for desktop](power-automate-desktop-installation-issues.md)

support/power-platform/power-automate/desktop-flows/power-automate-desktop-installation-issues.md

@@ -2,7 +2,7 @@
 title: Installation issues in Power Automate for desktop
 description: Helps troubleshoot stallation issues in Power Automate for desktop.
 ms.reviewer: guco, johndund
-ms.date: 09/12/2024
+ms.date: 01/20/2025
 ms.custom: sap:Desktop flows\Installation issues
 ---
 # Troubleshoot installation issues in Power Automate for desktop
@@ -29,7 +29,7 @@ For a complete list of prerequisites, see [Prerequisites and limitations](/power
 
 ## Gather diagnostic information
 
-Installation logs can provide useful details about the installation and help you diagnose and fix issues. For more information about where to find the logs, see [Power Automate for desktop installation logs](how-to-get-power-automate-desktop-installer-logs.md).
+Installation logs can provide useful details about the installation and help you diagnose and fix issues. For more information about where to find the logs, see [Power Automate for desktop installation logs](how-to-get-power-automate-desktop-installer-logs.md#installer-logs).
 
 ## Known issues and workarounds